425 Bloomfield Ave
Bloomfield, NJ 07003

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Sales: 877-468-4955

Used Cars: 877-468-7041

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 5:00pm

Reviews of BMW of Bloomfield

Overall Rating:

3.9 (out of 5)

92% recommend this dealer

1971 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Poor service.

Reviewed by Vadim L from 10314May 20, 2025

Poor service. My temporary tags are expired and I can not drive the car. They could not process my plates for 6 weeks. Very unhappy, not responsive.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Vadim, I apologize for the inconvenience you've experienced with your temporary tags and plates. This is not the level of service we strive to provide, and I'm sorry for any frustration caused. Please reach out to me directly so we can resolve this issue promptly. Thank you, Chris Chang - General Sales Manager - 973-780-9535

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

poorly co-ordinated response from multiple people to my

Reviewed by private buyer from new yorkMay 11, 2025

poorly co-ordinated response from multiple people to my request for a specific vehicle. Their website shows cars not in physical inventory which is annoying.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

I'm sorry to hear about the confusion and inconvenience you experienced with our inventory listings. We strive for accuracy on our website, and it's clear we fell short this time. Please feel free to reach out directly so we can assist you in finding the vehicle you're looking for. Thank you, Chris Chang - General Sales Manager - 973-780-9535

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Exceptional service from start to finish.

Reviewed by meredithstarkApril 18, 2025

Exceptional service from start to finish. BMW of Bloomfield delivers one of the best service experiences I’ve ever had at any dealership. From the moment you arrive, you're greeted by a team member who walks you inside and connects you with a representative—immediately setting a high standard for customer care. The entire facility is spotless, and the level of professionalism carries through every step. I especially appreciated receiving a personalized video update showing my own vehicle and detailing the work being done—an excellent touch that really builds confidence and transparency. The service advisor was outstanding: thorough, clear, and respectful. He took the time to answer all my questions, clearly outlined my options, and never pressured me into services I didn’t need. He even went out of his way to return a call on his day off—something you rarely see these days. I was given a ride home after dropping off my car, and they arranged a pickup the next day. My car was ready on time, freshly washed, and the experience from start to finish felt smooth and thoughtful. Even the waiting room is impressive, with a large window where you can view the entire service floor. And the follow-up? A real human being called the next day just to make sure everything had gone well. That kind of attention to detail says everything. I can’t recommend BMW of Bloomfield highly enough. They’ve truly raised the bar.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for sharing such a detailed and glowing review! We're delighted to hear that our team at BMW of Bloomfield exceeded your expectations with exceptional service and attention to detail. It's wonderful knowing the personalized video update, seamless process, and follow-up made your experience memorable. We appreciate your recommendation and look forward to serving you again in the future!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About BMW of Bloomfield

BMW of Bloomfield is a premier BMW dealer in New Jersey providing award-winning service and exceptional BMW cars and SUVs in Essex County.

In addition to a wide range of new BMWs available at our NJ BMW dealer in Bloomfield New Jersey we offer a vast selection of used BMWs and Certified Pre-Owned cars as well. All BMW cars and SUVs are world-class vehicles backed by the name you trust. At BMW of Bloomfield we believe that purchasing a luxury car should be a satisfying experience-so our team goes the extra mile to give you the attention you deserve and plenty of extras too.

Ready to buy? Get a price quote before visiting the dealership.

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