BMW of Bloomfield

One of the worst dealerships I have ever been to In My Life I am a 55 year old man and I've been driving for years and never experienced what I experience with this dealership I purchased this vehicle from this dealership February the 19th of 2021 and 2 weeks later the check engine light came on thought I would be covered by the buyer's guideline and their dealers warranty which was 90 days and they did not honor that so to everyone that can see this review do not purchase a vehicle from BMW of Bloomfield they are the worst with standing by their vehicles that they sell two people and do not honor there dealers warranty

This is a nightmare of a place .. stay away and keep your sanity intact!! I was duped by the sly, malicious and aggressive salesman Bobby Kaufman who told me over several calls that they were going through an office renovation and could not keep the BMW 440ix drive I had selected in their lot for too long ( sales tactic).... during these times of Covid this place still not offer any online transactions and does not work with customers for shipment!!! Bobby convinced me that based on my excellent credit score (over 800) I would be able to avail the low BMW finance interest rates applicable to a new car. The car we liked had around 9k miles and was previously given to a BMW executive before being sold to this dealership over an auction. It all seemed to be a great deal for us and we decided to make the decision of flying down from Raleigh the very next morning to complete the paperwork and drive back in our new car. We scrambled last minute to complete all paperwork including procuring the cashiers cheque for the downpayment, arranging sitter for our kids last minute and taking the first flight in over 1.5 years since Covid!! Little did we know that this dealership had no value for peoples time or money because it became apparent that they now wanted to squeeze more money out of us as soon as we got there.. knowing that we did not have a return flight booked, Bobby proceed to tell me that they could no longer honor the low interest rate he had earlier promised, because the car had higher mileage which would not qualify it as a new car (something he should have told me before we made the decision to fly down!!!) .. I could not believe his lack of any empathy for our situation, there was no sense of urgency to get us out of there, there was not even a seat offered to us while we stood there waiting... and when I proceeded to question this total lack of integrity nobody (no management) came to talk to us, explain and calm us down... they really thought they had us by the hook since we had made all arrangements to drive back with the car and therefore they could play with our emotions and our finances!!! Needless to say we left that afternoon, sad, disgruntled and totally confused. We had to book the next flight back home (another expense we had no plans of). We are now proud owners of a BMW from another dealership which gave us the total opposite experience of this place... I would never ever again want to do any business with these guys and would advice everyone who is reading this to stay away from this dealership and that salesperson- Bobby Kaufman!!!

Worked with Paul and he handled transaction with as much professionalism as possible. I am a high-maintenance buyer and he handled every request with ease. Follow up and follow through were unbelievable. Buying process was easy and I wouldn't hesitate to buy from them again. I requested an efficient and expedited purchase arrangement from out of state (Maryland) and they handled with ease. I'm glad I expanded my cars.com search to 250 miles and found this dealership. Thank you, Paul. Your patience and service are second to none!!