BMW of Bloomfield in Bloomfield including address, phone, dealer reviews, directions, a map, inventory and more

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425 Bloomfield Ave
Bloomfield, NJ 07003

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Sales: 877-468-4955

Used Cars: 877-468-7041

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 5:00pm

Reviews of BMW of Bloomfield

Overall Rating:

4.2 (out of 5)

78% recommend this dealer

77 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Hidden cost is not appreciated

Reviewed by Customer786 from Philadelphia, PAJune 08, 2022

Overall the people at this dealership I dealt with were friendly. No complaints there. However, pay close attention to hidden fees! That is my reason for low rating. I purchased a car from them and saw a $799, $699 and $299 charge on the purchase order! I just happened to look at the screen and saw these fees, and if I did not glance over, I would have paid much more. I was able to get the $699 removed, but was told the $299 was an ADD-ON that was already added to the car- It was nitrogen in the tires that I have no way of verifying or care for. I didn't negotiate at the time since they said it was added to the car, however when I got home and did some homework, I see nitrogen filled tires have a green cap and my tire caps are standard color, so dealer can claim anything to charge customers more. Very shady! I emailed them to get the $299 refunded, but I have a greater shot at fixing world hunger. I waited many days, they did not reply back to me once they got my money. If anything air or nitrogen in tires should be included in the price of the car. Why am I paying extra for something I did not ask for and what dealer just puts an ADD-ON without customers request on a used car? This dealer is lying about nitrogen, since customers cannot easily verify it. The $799 is Doc-Fees which is very high for NJ prices, but I had to pay it. All car prices should be shown to the customer BEFOREHAND, except for taxes! Anyway I could not get them to stop emailing me BEFORE the purchase. AFTER the purchase, I am nobody to them. It is basically $299 in the gutter for nitrogen in tires. Car was missing a headrest, but dealer chose to put nitrogen in tires. Anyway this put a bad taste in my mouth after this purchase and I will not go there again...So buyer beware, take your business elsewhere.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

We want to provide an exceptional car-buying experience and regret we fell short this time. I'm very sorry you feel costs weren't better communicated to you and that you've had any trouble reaching us to get your refund and outstanding service items resolved. I will use this feedback as a learning opportunity for my team, but please also consider giving me a call. I am eager to help but can't locate your contact information from this review. Thank you, Chris Chang - General Sales Manager - 973-780-9535

Overall Facilities 4

Customer Service 3

Buying Process 4

Quality of Repair 4

Maximum rating = 5

1.0 (out of 5)

Unprofessional Service

Reviewed by JJR83 from Montclair, NJMay 31, 2022

We made a service request and was given a date and time for pick up. No one came. We made a second service request, was given a date and time for pick up, and, again, no one came. We called and were put on hold multiple times only to hear that they had nothing in their system on servicing our vehicle. Instead of scheduling a pick-up on that call, I was told someone would reach out. Extremely frustrating and unprofessional.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

I want to apologize for the mix-up with your service appointment and for any miscommunications on our end. Your frustration is understandable, and I am very sorry that you have not received a callback. This is certainly not the smooth service experience we strive to deliver. I will look into this matter, and in the meantime, I have provided my direct contact information here and would like to take care of this personally. Please give me a call when you can. Thank you, Richard Hwang - Service Manager - 973-780-9551

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Worst dealership experience

Reviewed by Brett from Fishkill NYApril 19, 2022

Drove 4 hours to look at a specific car which I was interested in. Told the salesman (Kris) I would be an out of state, cash buyer. He was fairly rude to deal with right off the bat which I don’t necessarily care about but if I’m a paying customer you should have a little bit of respect for the people that keep you in business. I went specifically for a car that they had used yet he kept trying to tell me that ‘if you’re spending this money, just buy a new BMW) which he boasted about how they’re selling them for over $40k MSRP. I offered $2k lower than the listed price and was told ‘I’ll get back to you.’ I call a couple days later saying I’m interested and was told I would be called back after the salesman spoke to the sales manager. No call back. I call again a week later, car is then sold that morning (which I found out through speaking to another salesman) No negotiations, no calls, nothing. Place is an absolute joke. If someone doesn’t want my money I’ll gladly give it to another dealership

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Brett - We would be grateful for your business and it's hard to hear that this wasn't reflected in your experience. I'm so sorry that you didn't receive the friendly, communicative service we pride ourselves on. I will look into this situation and ensure the right people see your feedback. If there is anything that I can do to assist you, please give me a call. Thank you, Chris Chang - General Sales Manager - 973-780-9535

Overall Facilities 3

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About BMW of Bloomfield

BMW of Bloomfield is a premier BMW dealer in New Jersey providing award-winning service and exceptional BMW cars and SUVs in Essex County.

In addition to a wide range of new BMWs available at our NJ BMW dealer in Bloomfield New Jersey we offer a vast selection of used BMWs and Certified Pre-Owned cars as well. All BMW cars and SUVs are world-class vehicles backed by the name you trust. At BMW of Bloomfield we believe that purchasing a luxury car should be a satisfying experience-so our team goes the extra mile to give you the attention you deserve and plenty of extras too.

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