261 Auto Mall Dr
Henderson, NV 89014
Sales: 702-425-5061
Used Cars: 702-479-7390
Sales Department
| Sun | Closed |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 9:00pm |
| Sat | 9:00am – 9:00pm |
See all dealerships near Henderson, NV that carry BMW
Overall Rating:
4.7 (out of 5)
89% recommend this dealer
1515 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
They provided me the information I need to help me decide
They provided me the information I need to help me decide on getting the information without going around the bush. My sales agent Ms Feri is awesome allowing me to review the numbers and less of the hard selling technique that is common in most car dealership. The processing was quicker and technical assistance was also provided for better understanding about the car. I would recommend this dealer..
Maximum rating = 5
Do NOT visit this business.
Do NOT visit this business. I had scheduled service for my vehicle over a week in advance. No phone call in advance, but that’s not the issue. When I arrived early for my appointment, there were no less than 5 advisors not assisting clients, two of which were shopping online as I could see their computer screens. 20 minutes after I arrived, service advisor Kyle came over to get me. We sat down and I explained the issue I was having. He asked if I had planned on leaving my car and I said yes no issues and he said “good, because we are backed up 3 days so it’ll be next week”. Once again no call in advance to let me know this. I was rightfully upset and had no ability to leave my car so I went to leave and the service advisor was very indignant and said “don’t blame us for your issues”. Customer service doesn’t exist at this business. I asked for a call back from the service manager and general manager and got nothing. I wasn’t looking for anything more than an apology but obviously that was too much to ask. Take your BMW or buy your new BMW at Las Vegas BMW on Sahara. They actually care about their clients.
Dealer Response
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Maximum rating = 5
Never had a problem with any of the service men with BMW
Never had a problem with any of the service men with BMW always get my car ready to go get it fixed and the BMW dealership service department is the best I’ve ever had
Dealer Response
Hi Lindarchica, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Maximum rating = 5
We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.
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