Plaza BMW

I would rate 0 stars if I could. Terrible experience overall at Plaza BMW. They do not honor their word and can never pick up the phone. Customer service is absolutely terrible and surprisingly unprofessional. Do not recommend coming here.

WHAT A WONDERFULL EXPERIENCE WITH MORGAN SHOEMAKER! WE ARE AN AUTOMOTIVE SHOP, THAT BRINGS ARE BMW'S TO PLAZA, AND I MUST REQUEST HER EACH TIME! SHE TAKES CARE OF US EVERYTIME, AND HANDLES OUR VISITS PERFECT!

Plaza collision has now had my car x 2 months. There is no communication unless I call them. The young ladies answering the phone are very rude and not knowledgeable at all. I finally spoke to Markalia, whom attempted to transfer me to Justina but I got her voice mail instead. After calling back speaking to Markalia, I was told, that the parts was order from plaza parts on 10/28 and that they have yet to hear back from parts. When asked for contact information regarding parts I was told her manager emails parts and there was no contact. At that time I asked for her manager and she then gave me plaza parts number, where I spoke to Austin and was told due to the “pandemic “ things are just very bagged up! Don’t get me wrong, I work everyday in the “Pandemic “ and we all are affected some kind of way, but simple communication or update is helpful, I mean I leave messages and no return call. At that time Austin transferred me to Bobby whom is his manager and after he investigated, per him one part is already in but they’re waiting on another part. Everybody I spoke to said it was BMW of North American issues. Nobody validated the fact that it’s been 2 months, the fact that nobody has reached out to communicate with me, nobody has returned my message left, or the fact that the young ladies in the office is very rude. It’s always the same issues with PLAZA BMW.