Plaza BMW in Saint Louis including address, phone, dealer reviews, directions, a map, inventory and more

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11858 Olive Blvd
Saint Louis, MO 63141

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Sales: 314-710-3387

Used Cars: 314-710-3389

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Plaza BMW

Overall Rating:

4.2 (out of 5)

80% recommend this dealer

300 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I would rate 0 stars if I could. Terrible experience...

Reviewed by noah_January 13, 2022

I would rate 0 stars if I could. Terrible experience overall at Plaza BMW. They do not honor their word and can never pick up the phone. Customer service is absolutely terrible and surprisingly unprofessional. Do not recommend coming here.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

WHAT A WONDERFULL EXPERIENCE WITH MORGAN SHOEMAKER! WE...

Reviewed by mikegman74December 09, 2021

WHAT A WONDERFULL EXPERIENCE WITH MORGAN SHOEMAKER! WE ARE AN AUTOMOTIVE SHOP, THAT BRINGS ARE BMW'S TO PLAZA, AND I MUST REQUEST HER EACH TIME! SHE TAKES CARE OF US EVERYTIME, AND HANDLES OUR VISITS PERFECT!

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Plaza collision has now had my car x 2 months. There is...

Reviewed by LawrtanyaNovember 30, 2021

Plaza collision has now had my car x 2 months. There is no communication unless I call them. The young ladies answering the phone are very rude and not knowledgeable at all. I finally spoke to Markalia, whom attempted to transfer me to Justina but I got her voice mail instead. After calling back speaking to Markalia, I was told, that the parts was order from plaza parts on 10/28 and that they have yet to hear back from parts. When asked for contact information regarding parts I was told her manager emails parts and there was no contact. At that time I asked for her manager and she then gave me plaza parts number, where I spoke to Austin and was told due to the “pandemic “ things are just very bagged up! Don’t get me wrong, I work everyday in the “Pandemic “ and we all are affected some kind of way, but simple communication or update is helpful, I mean I leave messages and no return call. At that time Austin transferred me to Bobby whom is his manager and after he investigated, per him one part is already in but they’re waiting on another part. Everybody I spoke to said it was BMW of North American issues. Nobody validated the fact that it’s been 2 months, the fact that nobody has reached out to communicate with me, nobody has returned my message left, or the fact that the young ladies in the office is very rude. It’s always the same issues with PLAZA BMW.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Plaza BMW

From new BMW models to used cars... From routine maintenance to repairs...Plaza BMW serving St Louis Chesterfield MO and Manchester MO has you covered. And if you want to repair your vehicle yourself we can get you any of the manufacturer-certified BMW parts you might need along the way.
The Plaza BMW auto repair and service team believes excellence is a continuous pursuit. As such we're constantly training and retraining and upgrading our maintenance and auto repair shops with the latest technologies available. Come once and you'll immediately see the difference. And you don't have to take just out word for it. Ask around.

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