Plaza BMW in Saint Louis including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

11858 Olive Blvd
Saint Louis, MO 63141

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Sales: 314-710-3387

Used Cars: 314-710-3389

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Plaza BMW

Overall Rating:

3.4 (out of 5)

79% recommend this dealer

303 total reviews

Showing the most recent reviews from and DealerRater.

1.0 (out of 5)

Were tires ordered and service date rescheduled

Reviewed by Rick F from Creve Coeur, MOMay 09, 2023

Scheduled a service appointment for 9 7:30 am. I arrived on time and listed the service I was requesting. Tire replacement. I arrived on time and talked with a service agent. They did not have the tires in stock and they would have to be ordered. I was told they would be in on Thursday and the service agent would make a new appointment for me on Thursday May 11th. and I would receive an email of the appointment. I received a general email. I called to confirm instead of two tires I wanted four. I had to leave a message. I provided all of my specific information. No appointment had been set up for me on Thursday, no response to my call for the additional tires to be ordered. I went on-line and the earlist appointment I could make is May the 15th. This is my first experience with this dealership. So I show up on time, called back to get 4 tires instead of 2 because they did not have them in stock. I doubt if they even ordered them, because they do not return calls, and I have not received a confirmation of the supposed new service date of May 9th. Does this dealership even care to have my business. I did get an estimate of the four tires. $2,225.62. That would seem like a sale they would want to make. or not?

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello and thank you for your rating. I am sorry to see that we let you down, and I’d like to speak with you to learn more about what happened. At your convenience, please contact me at 314-919-8262 to let me know what went wrong. I’d like to help make this right. I appreciate your feedback and look forward to speaking with you. Best, Gary Hahn, General Manager

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Appalling Horrible Purchase Experience

Reviewed by Dr C Smith from St Louis, MOFebruary 18, 2023

My recent purchase from Plaza BMW was a complete debacle. The trade-in, loyalty discount and interest rate they offered in order to entice me to make a substantial down payment suddenly evaporated when purchase and pick up day came a few months later. The nice guy customer advocate had disappeared and was replaced by arcane hardball sales tactics. Additionally, they incorrectly told me that options I ordered were on the car when they were not. Their smugness, lack of knowledge of their own product and deceptive sales practices make them a business to avoid.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hello, thank you for taking the time to leave us a review. I’m disappointed to hear about your experience with us. We value and pride ourselves on the positive relationships we maintain with our customers, both during the buying process and after you leave the lot. It is always our expectation that we address all of our guest’s concerns with a personal level of care. I’d like to speak with you about the concerns you’ve mentioned in your review and do what I can do make this right. At your convenience, please contact me at 314-919-8262 so we can speak. Best, Gary Hahn, General Manager

Overall Facilities 2

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Great experience

Reviewed by Grandma from St Louis, MOJanuary 01, 2023

Erin was great. She was very knowledgeable and professional. She spent a lot of time explaining the features of the various cars. We would work with her again.

  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Plaza BMW

From new BMW models to used cars... From routine maintenance to repairs...Plaza BMW serving St Louis Chesterfield MO and Manchester MO has you covered. And if you want to repair your vehicle yourself we can get you any of the manufacturer-certified BMW parts you might need along the way.
The Plaza BMW auto repair and service team believes excellence is a continuous pursuit. As such we're constantly training and retraining and upgrading our maintenance and auto repair shops with the latest technologies available. Come once and you'll immediately see the difference. And you don't have to take just out word for it. Ask around.

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