BMW of West St. Louis in Ballwin including address, phone, dealer reviews, directions, a map, inventory and more

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14417 Manchester Rd
Ballwin, MO 63011

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Sales: 636-238-4885

Used Cars: 636-238-4995

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:30pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat Closed

Reviews of BMW of West St. Louis

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

1824 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

3.0 (out of 5)

It started out great, leased a vehicle remotely and was

Reviewed by LINDA LISTMay 20, 2022

It started out great, leased a vehicle remotely and was delivered no issues. Sales department, finance great, communication great. Received a call several weeks later stating a piece of paperwork had been missed for me to sign and they would send it for signature and return, I did that. I believe because of that delay I am still waiting for my permanent plate from the DMV which they stated they had to arrange for me. Called to tell them temporary plate would expire in 3 days - called and was on hold for 24 minutes and no one ever came back to the call - finally hung up and kept calling until I was able to get ahold of a human in the finance dept who later stated would send a dealer plate to use by my temporary plate expiration date. One week later and still no plate and no call. No permanent plate either. Reception at this dealership will either answer and say "can you hold" before asking what department you need (that was the 24+ minute call I finally hung up on) or transfer you to a department where it rings nonstop and no one ever comes back to the call. Just rings and rings, that was twice today for 6 minutes just to see and I finally had to hang up. Called back to inform them of this and they said 'hold on let me transfer you to the Finance Manager' and sent me to a voicemail. So I decided it was time to place a review. I'm beyond frustrated. I paid the dealership for my permanent plate as is their process in their state and I am driving around on an expired temporary just waiting to be pulled over, which is common where I live.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 3

Customer Service 3

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Tarik and everyone else at the dealership were great to

Reviewed by dgtzlsMay 20, 2022

Tarik and everyone else at the dealership were great to work with. Great communication throughout.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

This is my second vehicle purchase from BMW OF West St.

Reviewed by jtravMay 17, 2022

This is my second vehicle purchase from BMW OF West St. Louis and Dzevad. I can’t say enough good things about my experience today. Excellent experience from start to finish and I love my X3

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of West St.Louis,

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About BMW of West St. Louis

Here at BMW of West St. Louis we would like to personally welcome you to the newest BMW dealership in St. Louis. Naturally providing our customers with an unrivaled selection of BMW models also comes with the responsibility to provide them with a truly exceptional car ownership experience.

Visit our Service Center and you'll be welcomed by a team of BMW experts all of which are dedicated to ensuring your vehicle's performance and overall longevity. Not only that but when it comes to scheduling an appointment our team promises not to disappoint when you bring your vehicle by. With convenient hours Monday through Friday 7:00 am to 6:00 pm our team looks forward to welcoming you soon.

Whether you are interested in learning more about our team or are ready to begin shopping with us we invite you to visit our showroom today. Conveniently located on Manchester Road just west of Hwy 141 in Manchester MO our team looks forward to helping you experience new levels of affordable luxury. Why drive an ordinary vehicle when you can drive an extraordinary BMW? Come visit us today open Monday Wednesday and Friday from 9:00 am to 9:00 pm Tuesday and Thursday from 9:00 am to 6:00 pm and on Saturday 9:00 am to 5:30 pm.

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  • No cost, no-hassle negotiation
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