BMW of Rochester Hills in Utica including address, phone, dealer reviews, directions, a map, inventory and more

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45550 Dequindre Road
Utica, MI 48317

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 6:00pm
Sat 10:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of BMW of Rochester Hills

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.6 (out of 5)

13 out of 14 people said they would recommend this dealer

5 (out of 5)

Highly recommended

Reviewed by Paul Tattershaw in Fenton MichiganJanuary 13, 2021

I have purchased cars for over 40 years, both here in the Us as well as in Europe. This was by far the best experience. Fahad and his manager Jim, answered all of my questions and showed me everything that I wanted to see. There was absolutely none our the “usual” high pressure salesmanship, with repeated phone calls and messages.I already know where my next car will be purchased from.

Customer Service N/A

Buying Process 5

Quality of Repair N/A

Overall Facilities 4

Maximum rating = 5

5 (out of 5)

An organization that values the customer!

Reviewed by K Pearless in Au Gres, MIMay 30, 2019

If you're like me, taking your car for service is right up there with going to the dentist. At BMW of Rochester Hills the team works above and beyond to make the process easy.  I'm not an easy customer, I blow in and out of the service depart like it's a pit stop at Detroit Grand Prix. Tonight I realized I had forgotten to grab my spare house key. My service advisor had ask me earlier that morning, "do you need any of these keys" and I said 'no' thinking I had a spare.  Not so and now, after normal business hours, I was locked out of my home. Perplexed as to if I call a locksmith, a local hotel or a friend for a night on their sofa... I contacted BMW of Rochester Hills via social media to let them know of my precarious situation. Within minutes they had contacted me back, circled the wagons and found a solution.  Not only did they rise far beyond expectations, later that evening they proactively reached out to confirm I had made it home safely.  That is customer service! The team at BMW of Rochester Hills recognizes that completing a transaction (be it sales or service) isn't the end but part of the process of building a long term relationship with a customer.  They are truly committed to delivering top notch service and genuinely care that your needs are addressed.  While I don't suggested you lock yourself out of your home to test the validity of my recommendation, I would highly recommend BMW of Rochester Hills, if you are looking for an organization that values you as a customer.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

My experience

Reviewed by Charlene Johnson in Macomb Mi 48044February 20, 2015

Mr. Paris was very patient with me as far going over the vehicle he always contacted me by phone or email every step of the way of purchasing my vehicle. He did not Pressure me at any time. I had many questions many calls and many emails and he was always professional and would just address my concerns. On a scale 1-10 Brad was a 10 and above.

Customer Service N/A

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

About BMW of Rochester Hills

Visit BMW of Rochester Hills for a New BMW, or Used Car in Shelby
At BMW of Rochester Hills we take pride in everything we do. We offer new BMW models and used cars to the Shelby area and have the staff in all departments to expertly serve our Shelby, Detroit, Macomb County, Oakland County, and Wayne County friends. Specifically specializing in Shelby Township, Sterling Heights, Rochester, Grosse Pointe, Bloomfield Hills, Birmingham. We want to be your choice for all BMW services in Michigan and will do what it takes to keep you 100% satisfied.

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