45550 Dequindre Road
Utica, MI 48317
Sales: 248-997-7700
Used Cars: 248-997-7700
Sales Department
| Sun | Closed |
| Mon | 9:00am – 6:00pm |
| Tue | 9:00am – 6:00pm |
| Wed | 9:00am – 6:00pm |
| Thu | 9:00am – 6:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 10:00am – 4:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 8:00am – 2:00pm |
See all dealerships near Utica, MI that carry BMW
Showing the most recent reviews from Cars.com and DealerRater.
Looking to purchase two vehicles, a X6 and another used
Looking to purchase two vehicles, a X6 and another used Audi I found on the lot. Spent 25 minutes inside the show room and wondering around the used lot, not a single employee acknowledged me or provided any assistance. There were 4 salesmen just sitting at their desk doing nothing. Will take my business elsewhere.
Dealer Response
Dear Joe, Thank you for taking the time to share your recent experience with us. I want to sincerely apologize for the lack of attention and assistance you received during your visit. This is not the level of service we strive to provide, and I’m truly sorry we missed the opportunity to show you the hospitality and professionalism you deserve. At our core, we are all about creating an exceptional customer experience, and your feedback is being taken very seriously. Whether you're looking for a BMW X6, the Audi you spotted on our lot, or simply guidance in your purchase journey, we are here to make your automotive dreams a reality. Please don’t hesitate to reach out to me directly, or connect with my counterparts Brian Berg at 248-997-7511 or 248-997-7526. We would appreciate the opportunity to personally assist you and make things right. Thank you again, and we hope to earn back your trust. Warm regards, Eric Lang
Maximum rating = 5
Worse service center ever.
Worse service center ever. Be careful of the techs work on your car and service advisor Ben who is part of the scam on customers. He will defend the tech work as if they are they are not the problem, but you caused all your problems to your car. Work was not performed as stated due to same issue arising. Car still has issues after two costly repairs that I paid out of pocket and through car warranty. Read the reviews and you will see this place is overcharging and looking for extra money at the cost of the customer. Don't patronize this business. Go elsewhere!
Maximum rating = 5
Huge shout out to Connor and everyone at BMW Rochester
Huge shout out to Connor and everyone at BMW Rochester Hills. It was a very good buying experience overall. Connor is very low pressure and a pleasure to work with. I'd also like to add that everyone in the building is very friendly and easy to talk to. People go above and beyond to get you what you need. Leaps and bounds better then other dealerships I've worked with in the past.
Maximum rating = 5
BMW of Rochester Hills is family-owned and operated by Rafih Auto Group, one of the largest automobile groups in North America. BMW of Rochester Hills has been proudly servicing BMW vehicles in the Metro Detroit Area for over 40 years. BMW of Rochester Hills has received prestigious recognition from BMW of North America as a BMW Center of Excellence Dealer for scoring highly in all areas of customer service.
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