Serra Auto Campus

Started out OK, asked if they were interested in my trade, provided the VIN and list of additional equipment beyond factory options. Was told on Monday that I would get an answer by Tuesday morning, haven't heard anything since Monday, it's been a week with no communication. Looking at other dealer's vehicles.

I was in the process of researching options and specs for a new BMW, which would likely need to be custom ordered. Reached out to BMW of Okemos to find out about inventory, allocation availabity and current offers. Received an email within a few hours informing me that they have a modifiable allocation to work with. I was excited for the opportunity, but wanted to take a moment to figure out the exact build. After informing the CA about that, I have been ignored. I followed up with a few emails, even listing out the exact options I'd like. Never heard a response. All methods of trying to contact and initiate an order has been ignored. This was very disappointing. I recommend avoiding this dealership for purchases. I was fortunate to find another dealership on the east side, who worked with me to get my build in and secure and allocation.

I contacted Serra about a preowned car they have listed online (E450). I'm from Illinois and they are in Michigan. I first contacted them on Jan. 26, 2024. At first Marivel was very responsive, after just a few days that changed. I guess she's too busy to sell a car. They've had two price decreases when they possibly could have sold the car at the original price had they not been too busy to get back to me. I spoke with the preowned manager (Kurt) on Feb. 1st, he said he would send me a video of the car once it was detailed. He said they had a big influx or cars come in, so things are backed up. I guess as of Feb. 14, 2024 it's still not been detailed, because I have not received any communication. I'm tired of trying over and over again to get information on this car before driving five and a half hours to get there. This dealership needs a salesperson who is experienced in dealing with online/out of state buyers and a manager who follows up, because it's been 19 days of trying to possibly buy a car from them. I give up!