4201 Stadium Dr
Kalamazoo, MI 49008
Sales: 269-375-4500
Used Cars: 269-888-3101
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 4:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 8:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 8:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | Closed |
See all dealerships near Kalamazoo, MI that carry BMW
Showing the most recent reviews from Cars.com and DealerRater.
I would strongly advise anyone to avoid this dealership.
I would strongly advise anyone to avoid this dealership. They have failed to release the title for the vehicle, and despite repeated attempts to get information, we have been given no answers about where the title is or when it will be released. As a result, our temporary tag has expired, and the dealership has refused to provide a new temporary tag to cover us until our license plate arrives. This has left us in an unacceptable position and potentially unable to legally drive a vehicle we paid for. To make matters worse, the vehicle was sold with a brand-new set of extremely cheap tires, and we immediately discovered that both the front and rear brakes needed to be replaced. These are major safety issues that should have been addressed—or at the very least disclosed—before the sale. Communication throughout this entire process has been terrible. Calls and messages go unanswered, and when we do get a response, it’s vague and unhelpful. Once the sale was complete, any sense of responsibility or customer service completely disappeared. This experience has been frustrating, stressful, and deeply disappointing. I would not recommend anyone do business with this dealership. Transparency, safety, and basic follow-through are the bare minimum when selling vehicles, and this dealership has failed on all counts.
Dealer Response
Thank you, Heather, for your feedback. We're sorry to hear that your recent experience didn't meet your expectations and for any frustration this has caused. There was a misunderstanding in the title process, but our team has been working to resolve it as quickly as we can and will be delivering a new tag. Regarding the condition of the vehicle, the options were discussed and agreed upon before the sale was completed. We apologize that this situation has been stressful for you and welcome the opportunity to discuss this in more detail. If you'd like, please reach out to us at kalamazoozeigler@gmail.com with any other information so we can better understand the matter.
Maximum rating = 5
Absolutely shady dealer.
Absolutely shady dealer. We had an agreement to purchase a used BMW at full price and while we waited a day for the dealer to submit it for financing the sold it out from under us…… after hours! Stay away!
Dealer Response
We're truly sorry to hear about your experience. It's never our intention to cause stress or frustration during the buying process, especially when you're making such an important decision. While we do our best to honor every verbal and pending agreement, the vehicle remains available until a deal has been finalized with signed paperwork or a deposit. We'd welcome the opportunity to speak with you directly and hopefully come to a solution or help you find another vehicle. Please reach out to us at kalamazoozeigler@gmail.com.
Maximum rating = 5
Had the best experience when trading in my M4 with the
Had the best experience when trading in my M4 with the New M4 CS. Everything was very professionally handled in no time at all. Sales manager Tony was very professional and made the transaction the best experience I have had at any Dealer. Highly recommended for any Customer.
Dealer Response
Thank you, ChiefJohn, for choosing Zeigler BMW of Kalamazoo! We're thrilled to hear that trading in your M4 for the new M4 CS was smooth, professional, and handled with the care you deserve. Tony takes great pride in delivering the ultimate automotive experience, and it's wonderful to know he made this your best dealership experience yet. Your recommendation means so much to us, and we look forward to assisting you again in the future. Congratulations on your incredible new ride, and enjoy every mile!
Maximum rating = 5
Since 1981 Zeigler Auto Group has been proud to carry the BMW brand at our corporate headquarters here in Kalamazoo Michigan! If you have decided the time is now to explore what the Ultimate Driving Machine has to offer for you we have a strong and committed sales staff with many years of experience satisfying our customers' needs and look forward to serving yours as well! To explore our unique new and pre owned inventory feel free to stop by our brand new showroom browse our inventory online request more information about vehicles set up a test drive or inquire about financing!
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