BMW of Ann Arbor in Ann Arbor including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

501 Automall Drive
Ann Arbor, MI 48103

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Sales: 877-714-0278

Used Cars: 877-767-8789

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 10:00am – 4:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of BMW of Ann Arbor

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

385 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Excellent customer service, gorgeous vehicle tranaction

Reviewed by demetriusjaniganMay 12, 2022

Excellent customer service, gorgeous vehicle tranaction was very appreciative knowledgeable test drive was a great experience

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for the 5 star review and recommendation, Demetrius! We're so happy that you had such an awesome experience with Justin! Congratulations on your new car!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Dusty gives top notch service and takes care of all the

Reviewed by heatherApril 21, 2022

Dusty gives top notch service and takes care of all the details. I have purchased 2 cars now at BMW Ann Arbor and always look forward to getting my car serviced here. Highly recommend BMW Ann Arbor sales and service team.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you so much for the outstanding 5-star review of Dusty and our service team, Heather! We really appreciate you taking the time to share this, and I'm so happy that you have such great, continued experiences with us!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Don't go here!

Reviewed by Coco52March 28, 2022

Don't go here! They damage your vehicle and don't want to correct it. The service manager nor Dusty return calls. They (Justin) cancel your appointments twice and don't care about their customer trying to get service to correct the problem nor to follow up on a previous service matter!!!!

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

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