BMW of West Springfield in West Springfield including address, phone, dealer reviews, directions, a map, inventory and more

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1712 Riverdale St
West Springfield, MA 01089

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Sales: 888-558-8254

Used Cars: 888-429-7854

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 3:00pm

Reviews of BMW of West Springfield

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

2.3 (out of 5)

13 out of 33 people said they would recommend this dealer

1 (out of 5)

If you want to waste your time, this is the dealer

Reviewed by Ryan Kim in Fort LeeApril 09, 2021

Unattentive sales people. Do return customers messages. Overall, really poor job of communicating and down right bad job of being in customer service. I do not recommend this place.

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

1 (out of 5)

One of the worst dealer experiences I’ve had

Reviewed by Dylan in MassachusettsMarch 28, 2021

I’m not the type of person to complain but it felt necessary after working with this dealership. I was ready to purchase a vehicle from BMW of West Springfield ASAP seeing I just sold my last vehicle and needed to get into something fast. Bryce Piemonte (client advisor) was the guy helping with the sale. He was very good and responded in a very timely manor when I inquired about the vehicle. We wasted no time and got him the credit application the next day along with a deposit on the vehicle. He told me “I will have the finance manager give me an answer by tomorrow at noon” not only did I wait around for his answer he kept putting me on the back burner telling me that he’s “busy will call back in 30 minutes” long story short he calls at the end of the day when the finance manager goes home only to have no real answer to any of my questions. Three days later and still nothing. My suggestion is you find another deal ship I had a very positive experience with BMW in Peabody, MA

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

1 (out of 5)

Bait and Switch

Reviewed by William Crasik in Belchertown, MAFebruary 10, 2021

Inquired about a car that is listed on cars.com and their dealership website. They said the car was still available. Went to the dealer, the 330i was indeed "just sold", but they have great "lease" offers right now Funny as I right this review a week later the car is still listed both on cars.com and their website. Who has time to play games like this during a pandemic? I went over to Shrewsbury BMW and was treated with respect.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

About BMW of West Springfield

We are proud to provide the ultimate service to all of Massachusetts, including Springfield, Longmeadow, Hampden County, Hampshire County, Berkshire County, Franklin County, as well as Northern Hartford and Tolland Counties in Connecticut. We feature genuine BMW parts. You will get great service on your BMW car, truck, or SUV at BMW of West Springfield, Massachusetts. Only BMW factory trained technicians should work on your Ultimate Driving Machine. We look forward to you visiting Gengras BMW of West Springfield Massachusetts. Don't forget to check out our ultimate selection of BMW Certified vehicles today!

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