1712 Riverdale St
West Springfield, MA 01089
Sales: 413-301-9069
Used Cars: 413-301-9069
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:30pm |
| Tue | 7:30am – 5:30pm |
| Wed | 7:30am – 5:30pm |
| Thu | 7:30am – 5:30pm |
| Fri | 7:30am – 5:00pm |
| Sat | Closed |
See all dealerships near West Springfield, MA that carry BMW
Overall Rating:
2.4 (out of 5)
36% recommend this dealer
47 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Incredibly pleasant and helpful.
Incredibly pleasant and helpful. Willing to listen to my "want" and "don't want" in such a way that made me feel they actually cared about what I had to say.
Dealer Response
Barbara, we're delighted to hear that you felt heard and valued during your visit to BMW of West Springfield. Thank you for sharing your experience with us!
Maximum rating = 5
Arrogant sales manager with no manners and careless
Arrogant sales manager with no manners and careless behavior towards customers. Stay away! You’ll think they will treat you “ok” since you’re possibly making a purchase, but this is not the case!
Dealer Response
I'm sorry to hear about your experience with our sales manager. We strive for respectful and attentive service, so it's concerning to learn we fell short. If you're open to discussing this further, please reach out at your convenience. Thank you, Hout Ly - General Manager - 413-746-1722
Maximum rating = 5
Worse experience ever, they make fun of you, ridicules
Worse experience ever, they make fun of you, ridicules answer timing as well, might be scammers, stay away. Asked them to email me some info and pricing, received empty emails.
Dealer Response
Alex, I'm truly sorry to hear about your experience and the issues with communication. This is not how we aim to treat our customers, and I assure you that we're here to help resolve this matter. Please reach out directly so we can address your concerns promptly. Thank you, Hout Ly - General Manager - 413-746-1722
Maximum rating = 5
We are proud to provide the ultimate service to all of Massachusetts including Springfield Longmeadow Hampden County Hampshire County Berkshire County Franklin County as well as Northern Hartford and Tolland Counties in Connecticut. We feature genuine BMW parts. You will get great service on your BMW car truck or SUV at BMW of West Springfield Massachusetts. Only BMW factory trained technicians should work on your Ultimate Driving Machine. We look forward to you visiting Gengras BMW of West Springfield Massachusetts. Don't forget to check out our ultimate selection of BMW Certified vehicles today!
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