BMW of West Springfield in West Springfield including address, phone, dealer reviews, directions, a map, inventory and more

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Overview
Dealer Reviews

BMW New Car Dealership in West Springfield, MA

Overall Rating

2.3/5

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We are proud to provide the ultimate service to all of Massachusetts, including Springfield, Longmeadow, Hampden County, Hampshire County, Berkshire County, Franklin County, as well as Northern Hartford and Tolland Counties in Connecticut. We feature genuine BMW parts. You will get great service on your BMW car, truck, or SUV at BMW of West Springfield, Massachusetts. Only BMW factory trained technicians should work on your Ultimate Driving Machine. We look forward to you visiting Gengras BMW of West Springfield Massachusetts. Don't forget to check out our ultimate selection of BMW Certified vehicles today!

BMW of West Springfield's service reps and mechanics are BMW trained and utilize the latest cutting edge technology to keep your car running smoothly.

BMW of West Springfield Reviews

Overall Rating

2.3/5

9 out of 24 people recommended this dealer

Customer Service:

1.5/5

Buying Process:

1.8/5

Quality of Repair:

1/5

Overall Facilities:

2.4/5

Horrible BMW dealership...

Overall Rating:

1/5

Customer Service:

1/5

Buying Process:

1/5

Quality of Repair:

1/5

Overall Facilities:

1/5

Reviewed by Kenny
in Worcester
June 20, 2019

All these bad reviews are true...This BMW dealership is the worst I been to. I saw a used BMW and was told the car is available. Scheduled a test drive and the car was NOT there when I arrive. the Sale person give some bogus excuses and trying to sell me a different vehicle ...

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worst BMW dealership I ever due with

Overall Rating:

1/5

Customer Service:

N/A

Buying Process:

N/A

Quality of Repair:

N/A

Overall Facilities:

N/A

Reviewed by Kevin
in Montpelier Vt
June 18, 2019

Shame that BMW authorities dealership, worthiest sell representatives, told the car be ready for text drive on Monday noon , get there the car don’t even exist!!!!!!! Lies lies and try to keep stay to buy another car !!!!!! I driven 4 hours to get there, they shall refund my gas money , don’t do any business with them, please!!!! You be warned ..........

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mislead and dissatisfied

Overall Rating:

1/5

Customer Service:

1/5

Buying Process:

1/5

Quality of Repair:

N/A

Overall Facilities:

N/A

Reviewed by TCC
in Enfield,CT
April 10, 2019

I signed for a car online, changed my mind thru email 3 day later and was sent some "other options" which never got discussed because 1 of the 2 people involved were always unavailable, busy or just plain missing. I Never got the actual car I signed for until 3 weeks later, delivered on a rental agreement, and i didn't like the car. I Told them I didn't like it and didn't want to keep it, I was told the 3 day rule is from when the contract is signed, even tho I told them thru email I didn't want that car. Their response was rest assure they will get me into something different for @ the same pymnt and to give them a couple days, they came back a week later after I had to stalk them with 1 option for 200 more a month...at that point I told them I want my money back and was answered "no, were not taking that car back". My fault for thinking this establishment cared an ounce about the customer or repeat customers. I have never in my life had such a horrible car buying experience.

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Picture of BMW of West Springfield in West Springfield

Dealership Contact Information

BMW of West Springfield 1712 Riverdale St
West Springfield, MA 01089

Sales: 413-240-2781
Used Cars: 413-240-2782

Sales Department Hours

	Sun	Mon	Tue	Wed	Thu	Fri	Sat
Open	Closed	9:00am	9:00am	9:00am	9:00am	9:00am	9:00am
Close	Closed	8:00pm	8:00pm	8:00pm	8:00pm	6:00pm	6:00pm

Service Department Hours

	Sun	Mon	Tue	Wed	Thu	Fri	Sat
Open	Closed	7:30am	7:30am	7:30am	7:30am	7:30am	8:00am
Close	Closed	5:30pm	5:30pm	5:30pm	5:30pm	5:30pm	2:00pm

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New Car Locator New Car Inventory for BMW of West Springfield in West Springfield, MA, 01089 by make:
1 2019 BMW 230 Vehicles
2 2019 BMW 330 Vehicles
3 2019 BMW 430 Vehicles
4 2019 BMW 430 Gran Coupe Vehicles

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