BMW of West Springfield

This dealership has not only has the worst customer service, they are outright liars. My vehicle was kept for 30 days. I closely monitored my vehicle via GPS. It sat in the parking lot for two weeks without being touched. Next it was in the shop area for a day and then at someone’s home in Westfield MA 8 Modena Circle. Driving a vehicle that supposedly was undergoing extensive repairs. I already know they did not perform the tasks that are stated on the work order, as I’ve had another mechanic confirm this. I have the GPS records showing the location of my car at their home in Westfield. I am contacting a lawyer and I’m going to sue this dealership for fraud.

I never write bad reviews but my experience in the past two years with BMW West Springfield has been so horrendous I felt compelled to post something here. Where do I begin? Three months ago they sold me two new tires and within that time that were worn to nothing. Both my case manager and the services manager agreed this was unacceptable (and through no fault of my own) but still, despite that they are asking me to pay for the damaged tire(s). Also, I brought my car in two times in the last six months due to it shaking at over 40 mph, they told me it was safe to drive and okay and then, most recently, the caliper seized, brake pads went as a result, and boom, $4500 worth of damage (plus my needing to tow car and get a rental which I’ve had to pay for for 8 days because they continue to not get back to me in regards to my insistence they cover tires). Add to that that at 75,000 miles my car needed a new engine and they assured me 75% of the cost would be covered (class action lawsuit). But still, I have not received 15% of any of that ($4500). This despite me being 2 years out from applying for the money. While this larger problem falls on BMW as a whole the local BMW said they would advocate for me and yet, when I spoke to the service manager recently, he told me he was only hearing of my complaint now (despite my being assured he was aware of it by my case manager). Right now, I’m sitting on hold. Hoping the service manager will come through for me but I’ve been on hold for 30 minutes and am on the verge of calling the MA Attorney Generals office. In summary I would NOT recommend anyone get a BMW but if you must, I strongly recommend you go elsewhere. I trusted this dealer to keep my car maintained and reliably serviced it yet still, I’ve incurred $12k in repairs plus car rental expenses and 3 tows! This dealership is unprofessional and does not ensure of follow through on the quality of their work.

The saleswoman was wonderful but the General Manager was clearly a sexist. He spoke to me like I was a child. When I questioned him on his numbers he gave me a lecture about finance.