BMW
New Car Dealership in West Springfield, MA
Overall Rating
2.4/5
Read dealer reviews
We are proud to provide the ultimate service to all of Massachusetts, including Springfield, Longmeadow, Hampden County, Hampshire County, Berkshire County, Franklin County, as well as Northern Hartford and Tolland Counties in Connecticut. We feature genuine BMW parts. You will get great service on your BMW car, truck, or SUV at BMW of West Springfield, Massachusetts. Only BMW factory trained technicians should work on your Ultimate Driving Machine. We look forward to you visiting Gengras BMW of West Springfield Massachusetts. Don't forget to check out our ultimate selection of BMW Certified vehicles today!
Our certified mechanics know how to keep your new BMW fine tuned and safe. So if you are in West Springfield or the surrounding area, check out BMW of West Springfield!
BMW of West Springfield Reviews
Overall Rating
2.4/5
11 out of 29 people recommended this dealer
Overall Facilities:
2.4/5
Bmw 330xi
Reviewed by Kenny Curylo
in Southington
July 26, 2020
Chris the dealer was very nice. The financial guy was pushy and pretty rude once I decided not to take any of those cheesy warranties! Facility was spotless and selection was great. Felt like I had to reach to get someone to call back but all in all it was a descent experience .
Great buying experience -- Love our car deal
Reviewed by HappyInChi-town
in Chicago, IL
April 27, 2020
Bought a used 2019 i8 over the phone (we are in Chicago) based on Jermone's representations and pictures; just took delivery. Car shipper found a chipped front camera (before leaving Mass) which Jerome said he'd replace on their bill. Immaculate car was ALL it was described . We love our car and the very good buying experience. Thanks Jerome. I can't imagine what other reviewers have experienced -- we got only respect and straight talk w/great deal. We have no ties to this dealer at all; this is our honest opinion.
Waste of time
Reviewed by Surupa
in Hartford, Ct
December 27, 2019
We had been looking to lease a new car this December. After lot of contemplation and researching on reviews we boiled our search to three cars primarily. BMW X1 was one of them. We didn't want a huge SUV but not a sedan. So X1 fitted it correctly.
This review is not for the car. More for the dealership.
We live near Hartford,CT and since I had horrible customer experience with New Country mini when I leased my Mini clubman we decided to try the West Springfield location.
Good - open on Sundays
We went 2 Sundays back to the dealership in search of 2020 or 2019 X1. Nice clean location though parking for visitors is horrible.
We were assisted by Erica. She seemed very friendly and after test drives and lot of discussions she worked with us to get us to a comfortable rate. We shook hands on a lease deal and left with content.
Till here everything was great. Now comes where it pissed me off.
Little context - we are in work visas and with good credit score. Not excellent but over 700. Unfortunately we never took a car loan so no auto loan history. So based on my experience I knew there could be difference in the agreed upon rates which is understandable.
First thing I didn't like- we went on a Sunday to the dealership. Till Wednesday they didn't ask about any details needed to lock down the rates. To my utter surprise they asked for the details at 2pm on Wednesday when we were supposed to go there at 3:30. And to my second surprise they just assumed we are green card holders or citizens!!!!!
Anyways after providing the documents we waited for 5 days. Every time we had to remind them to give an update . How ridiculous. Getting a visa stamping takes less time than this. Are you kidding me!!! Wasted a precious week which we could have used in looking for other cars.
The finance Manager Aminder Singh was also not much of help. They asked documents like as we were tresspasjng into the country. Anyways I already had one bad experience with BMW Fjnancials so this was just a nail in the coffin. My boyfriend had hopes and it just proved to him that I was right in my judgement about bmw customer service.
So after wasting a full week they came back asking for monthly $50 more. Are you joking?!! When we discussed on rates you gave a range saying that credit tiers based on credit scores will put us either in the higher side or lower side or that range!!! Then how come you come with $50 more!!!!
Ridiculous! You brought our hopes high, wasted a week. If that's the process you should ask credit score first and run your rates 20 down at least down what the customer is saying because you use lending score than credit score which is lower than what customers can see.
Waste of time and energy.... change your process to avoid frustration of customers. Be transparent and helpful.
