BMW of West Springfield in West Springfield including address, phone, dealer reviews, directions, a map, inventory and more

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Overview
Dealer Reviews

BMW New Car Dealership in West Springfield, MA

Overall Rating

2.3/5

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We are proud to provide the ultimate service to all of Massachusetts, including Springfield, Longmeadow, Hampden County, Hampshire County, Berkshire County, Franklin County, as well as Northern Hartford and Tolland Counties in Connecticut. We feature genuine BMW parts. You will get great service on your BMW car, truck, or SUV at BMW of West Springfield, Massachusetts. Only BMW factory trained technicians should work on your Ultimate Driving Machine. We look forward to you visiting Gengras BMW of West Springfield Massachusetts. Don't forget to check out our ultimate selection of BMW Certified vehicles today!

BMW of West Springfield also has a service department if you need ongoing support with your new BMW, BMW of West Springfield has BMW-trained mechanics and uses the highest quality parts. If you are in West Springfield, BMW of West Springfield should be your dealership!

BMW of West Springfield Reviews

Overall Rating

2.3/5

9 out of 25 people recommended this dealer

Customer Service:

1.5/5

Buying Process:

1.7/5

Quality of Repair:

1/5

Overall Facilities:

2.3/5

Bait and Switch

Overall Rating:

1/5

Customer Service:

1/5

Buying Process:

1/5

Quality of Repair:

1/5

Overall Facilities:

1/5

Reviewed by irritatedBMW buyer
in Northampton
July 18, 2019

Advertised a car at “good value”, called to see if car was there, they said yes after being put on hold Get to dealership one hour later “Sorry we sold that 5-10 min ago, but we have plenty of other preowned stock” Yeah no thanks

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Horrible BMW dealership...

Overall Rating:

1/5

Customer Service:

1/5

Buying Process:

1/5

Quality of Repair:

1/5

Overall Facilities:

1/5

Reviewed by Kenny
in Worcester
June 20, 2019

All these bad reviews are true...This BMW dealership is the worst I been to. I saw a used BMW and was told the car is available. Scheduled a test drive and the car was NOT there when I arrive. the Sale person give some bogus excuses and trying to sell me a different vehicle ...

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worst BMW dealership I ever due with

Overall Rating:

1/5

Customer Service:

N/A

Buying Process:

N/A

Quality of Repair:

N/A

Overall Facilities:

N/A

Reviewed by Kevin
in Montpelier Vt
June 18, 2019

Shame that BMW authorities dealership, worthiest sell representatives, told the car be ready for text drive on Monday noon , get there the car don’t even exist!!!!!!! Lies lies and try to keep stay to buy another car !!!!!! I driven 4 hours to get there, they shall refund my gas money , don’t do any business with them, please!!!! You be warned ..........

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Dealership Contact Information

BMW of West Springfield 1712 Riverdale St
West Springfield, MA 01089

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New Car Locator New Car Inventory for BMW of West Springfield in West Springfield, MA, 01089 by make:
1 2019 BMW 230 Vehicles
2 2019 BMW 330 Vehicles
3 2019 BMW 430 Vehicles
4 2019 BMW 430 Gran Coupe Vehicles
5 2019 BMW 440 Vehicles

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