BMW
New Car Dealership in West Springfield, MA
Overall Rating
2.3/5
Read dealer reviews
We are proud to provide the ultimate service to all of Massachusetts, including Springfield, Longmeadow, Hampden County, Hampshire County, Berkshire County, Franklin County, as well as Northern Hartford and Tolland Counties in Connecticut. We feature genuine BMW parts. You will get great service on your BMW car, truck, or SUV at BMW of West Springfield, Massachusetts. Only BMW factory trained technicians should work on your Ultimate Driving Machine. We look forward to you visiting Gengras BMW of West Springfield Massachusetts. Don't forget to check out our ultimate selection of BMW Certified vehicles today!
And for service for your new BMW, BMW of West Springfield is the place to go in West Springfield. BMW of West Springfield has certified mechanics that can help keep your new car up and running. Keeping your car running safely is important to you, right? So make sure to use the experts for your service needs!
BMW of West Springfield Reviews
Overall Rating
2.3/5
10 out of 28 people recommended this dealer
Overall Facilities:
2.4/5
Great buying experience -- Love our car deal
Reviewed by HappyInChi-town
in Chicago, IL
April 27, 2020
Bought a used 2019 i8 over the phone (we are in Chicago) based on Jermone's representations and pictures; just took delivery. Car shipper found a chipped front camera (before leaving Mass) which Jerome said he'd replace on their bill. Immaculate car was ALL it was described . We love our car and the very good buying experience. Thanks Jerome. I can't imagine what other reviewers have experienced -- we got only respect and straight talk w/great deal. We have no ties to this dealer at all; this is our honest opinion.
Waste of time
Reviewed by Surupa
in Hartford, Ct
December 27, 2019
We had been looking to lease a new car this December. After lot of contemplation and researching on reviews we boiled our search to three cars primarily. BMW X1 was one of them. We didn't want a huge SUV but not a sedan. So X1 fitted it correctly.
This review is not for the car. More for the dealership.
We live near Hartford,CT and since I had horrible customer experience with New Country mini when I leased my Mini clubman we decided to try the West Springfield location.
Good - open on Sundays
We went 2 Sundays back to the dealership in search of 2020 or 2019 X1. Nice clean location though parking for visitors is horrible.
We were assisted by Erica. She seemed very friendly and after test drives and lot of discussions she worked with us to get us to a comfortable rate. We shook hands on a lease deal and left with content.
Till here everything was great. Now comes where it pissed me off.
Little context - we are in work visas and with good credit score. Not excellent but over 700. Unfortunately we never took a car loan so no auto loan history. So based on my experience I knew there could be difference in the agreed upon rates which is understandable.
First thing I didn't like- we went on a Sunday to the dealership. Till Wednesday they didn't ask about any details needed to lock down the rates. To my utter surprise they asked for the details at 2pm on Wednesday when we were supposed to go there at 3:30. And to my second surprise they just assumed we are green card holders or citizens!!!!!
Anyways after providing the documents we waited for 5 days. Every time we had to remind them to give an update . How ridiculous. Getting a visa stamping takes less time than this. Are you kidding me!!! Wasted a precious week which we could have used in looking for other cars.
The finance Manager Aminder Singh was also not much of help. They asked documents like as we were tresspasjng into the country. Anyways I already had one bad experience with BMW Fjnancials so this was just a nail in the coffin. My boyfriend had hopes and it just proved to him that I was right in my judgement about bmw customer service.
So after wasting a full week they came back asking for monthly $50 more. Are you joking?!! When we discussed on rates you gave a range saying that credit tiers based on credit scores will put us either in the higher side or lower side or that range!!! Then how come you come with $50 more!!!!
Ridiculous! You brought our hopes high, wasted a week. If that's the process you should ask credit score first and run your rates 20 down at least down what the customer is saying because you use lending score than credit score which is lower than what customers can see.
Waste of time and energy.... change your process to avoid frustration of customers. Be transparent and helpful.
Extremely poor car buying experience
Reviewed by Harry Ramcharran
in Syracuse, NY
September 25, 2019
Recently purchased a pre-owned vehicle from this Dealership. As an out of state buyer, they were helpful in setting up a deal. On the day of purchase they were quick to try and get the car sold. When the car was delivered, it was delivered without a key or an owner's manual. Also, it was found to have major cosmetic defects along the side rocker panels (multiple scratches that span the length of the panel), where were not appreciated on the day of sale. In order to get my additional key and owner's manual, I had to try call everyday for about 1 month. Frankly, I felt they were trying to avoid the situation. After the sale of the vehicle, I was not able to get in touch with anyone and I mean ANYONE. Every time I called to speak with my sale adviser (Bryce), he was either away or busy with a client. Even the senior sales manager was no where to be found. It was as if no one worked at the dealership. The whole sale was a big fiasco. With regard to the scratch, I was eventually told via text message to get the damages appraised at at local body shop, which I did. When I sent the appraisal to the service adviser (Bryce), he was never to be heard from again. In essence, I would NEVER purchase a vehicle from this dealership again. My sales adviser (Bryce) was terrible. He could never follow up with calls, texts, or things he said he would do. I, as a customer, had to call almost every day for a month to get him to do what he should have done. As for the things he said he would do, he never did. For anyone one that chooses to purchase a vehicle from this dealership, PLEASE have them put the car on a lift and THOROUGHLY inspect it for damages. BUYER BEWARE, especially for out of state buyers.
