BMW of West Springfield in West Springfield including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

1712 Riverdale St
West Springfield, MA 01089

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Sales: 888-558-8254

Used Cars: 888-429-7854

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 3:00pm

Reviews of BMW of West Springfield

Overall Rating:

3.9 (out of 5)

72% recommend this dealer

217 total reviews

Showing the most recent reviews from and DealerRater.

1.0 (out of 5)

This dealership has not only has the worst customer

Reviewed by Str8 forward July 19, 2022

This dealership has not only has the worst customer service, they are outright liars. My vehicle was kept for 30 days. I closely monitored my vehicle via GPS. It sat in the parking lot for two weeks without being touched. Next it was in the shop area for a day and then at someone’s home in Westfield MA 8 Modena Circle. Driving a vehicle that supposedly was undergoing extensive repairs. I already know they did not perform the tasks that are stated on the work order, as I’ve had another mechanic confirm this. I have the GPS records showing the location of my car at their home in Westfield. I am contacting a lawyer and I’m going to sue this dealership for fraud.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

We appreciate you bringing this information to our attention. We use these reviews to improve the experience for our customers, and without this input, we're unable to change to better serve you. Please contact me at your earliest convenience to discuss these concerns in more detail. Thank you, Job Pimentel - General Manager - 413-746-1722

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I Strongly Recommend You Go Elsewhere

Reviewed by Kerry from Conway, MAMay 25, 2022

I never write bad reviews but my experience in the past two years with BMW West Springfield has been so horrendous I felt compelled to post something here. Where do I begin? Three months ago they sold me two new tires and within that time that were worn to nothing. Both my case manager and the services manager agreed this was unacceptable (and through no fault of my own) but still, despite that they are asking me to pay for the damaged tire(s). Also, I brought my car in two times in the last six months due to it shaking at over 40 mph, they told me it was safe to drive and okay and then, most recently, the caliper seized, brake pads went as a result, and boom, $4500 worth of damage (plus my needing to tow car and get a rental which I’ve had to pay for for 8 days because they continue to not get back to me in regards to my insistence they cover tires). Add to that that at 75,000 miles my car needed a new engine and they assured me 75% of the cost would be covered (class action lawsuit). But still, I have not received 15% of any of that ($4500). This despite me being 2 years out from applying for the money. While this larger problem falls on BMW as a whole the local BMW said they would advocate for me and yet, when I spoke to the service manager recently, he told me he was only hearing of my complaint now (despite my being assured he was aware of it by my case manager). Right now, I’m sitting on hold. Hoping the service manager will come through for me but I’ve been on hold for 30 minutes and am on the verge of calling the MA Attorney Generals office. In summary I would NOT recommend anyone get a BMW but if you must, I strongly recommend you go elsewhere. I trusted this dealer to keep my car maintained and reliably serviced it yet still, I’ve incurred $12k in repairs plus car rental expenses and 3 tows! This dealership is unprofessional and does not ensure of follow through on the quality of their work.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Kerry - thank you for taking the time to reach out with these concerns. We're sorry you're having issues with your vehicle and appreciate your patience throughout this experience. If you have not yet heard back from our team and still require assistance, please feel free to contact me directly. Thanks again, Job Pimentel - General Manager - 413-746-1722

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

2.0 (out of 5)

The saleswoman was wonderful but the General Manager was

Reviewed by MookyMay 13, 2022

The saleswoman was wonderful but the General Manager was clearly a sexist. He spoke to me like I was a child. When I questioned him on his numbers he gave me a lecture about finance.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for the review and feedback. We hope we have the opportunity to provide you with a better experience in the future.

Overall Experience 2

Customer Service 3

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

About BMW of West Springfield

We are proud to provide the ultimate service to all of Massachusetts including Springfield Longmeadow Hampden County Hampshire County Berkshire County Franklin County as well as Northern Hartford and Tolland Counties in Connecticut. We feature genuine BMW parts. You will get great service on your BMW car truck or SUV at BMW of West Springfield Massachusetts. Only BMW factory trained technicians should work on your Ultimate Driving Machine. We look forward to you visiting Gengras BMW of West Springfield Massachusetts. Don't forget to check out our ultimate selection of BMW Certified vehicles today!

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