1712 Riverdale St
West Springfield, MA 01089

Get Directions

Sales: 413-301-9069

Used Cars: 413-301-9069

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:00pm
Sat Closed

Reviews of BMW of West Springfield

Overall Rating:

2.4 (out of 5)

36% recommend this dealer

47 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Incredibly pleasant and helpful.

Reviewed by Barbara from Springfield, MAMay 13, 2025

Incredibly pleasant and helpful. Willing to listen to my "want" and "don't want" in such a way that made me feel they actually cared about what I had to say.

  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Barbara, we're delighted to hear that you felt heard and valued during your visit to BMW of West Springfield. Thank you for sharing your experience with us!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Arrogant sales manager with no manners and careless

Reviewed by Ashely from Springfield,ma March 09, 2025

Arrogant sales manager with no manners and careless behavior towards customers. Stay away! You’ll think they will treat you “ok” since you’re possibly making a purchase, but this is not the case!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

I'm sorry to hear about your experience with our sales manager. We strive for respectful and attentive service, so it's concerning to learn we fell short. If you're open to discussing this further, please reach out at your convenience. Thank you, Hout Ly - General Manager - 413-746-1722

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Worse experience ever, they make fun of you, ridicules

Reviewed by Alex from CharlestonFebruary 25, 2025

Worse experience ever, they make fun of you, ridicules answer timing as well, might be scammers, stay away. Asked them to email me some info and pricing, received empty emails.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Alex, I'm truly sorry to hear about your experience and the issues with communication. This is not how we aim to treat our customers, and I assure you that we're here to help resolve this matter. Please reach out directly so we can address your concerns promptly. Thank you, Hout Ly - General Manager - 413-746-1722

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About BMW of West Springfield

We are proud to provide the ultimate service to all of Massachusetts including Springfield Longmeadow Hampden County Hampshire County Berkshire County Franklin County as well as Northern Hartford and Tolland Counties in Connecticut. We feature genuine BMW parts. You will get great service on your BMW car truck or SUV at BMW of West Springfield Massachusetts. Only BMW factory trained technicians should work on your Ultimate Driving Machine. We look forward to you visiting Gengras BMW of West Springfield Massachusetts. Don't forget to check out our ultimate selection of BMW Certified vehicles today!

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top