1712 Riverdale St
West Springfield, MA 01089

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Sales: 413-301-9069

Used Cars: 413-301-9069

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:00pm
Sat Closed

Reviews of BMW of West Springfield

Overall Rating:

2.3 (out of 5)

35% recommend this dealer

48 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I had the same experience a another recent reviewer.

Reviewed by Gloria from Hartford CTJuly 30, 2025

I had the same experience a another recent reviewer. I found the person I talked to was arrogant, infact they really fit the car salesman stereotype.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Gloria, I'm sorry to hear about your experience. We strive for respectful and helpful interactions with all our customers, so it's concerning to read this feedback. Please feel free to reach out if you'd like us to address any specific concerns or discuss further. Thank you, Hout Ly - General Manager - 413-746-1722

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Maximum rating = 5

5.0 (out of 5)

Incredibly pleasant and helpful.

Reviewed by Barbara from Springfield, MAMay 13, 2025

Incredibly pleasant and helpful. Willing to listen to my "want" and "don't want" in such a way that made me feel they actually cared about what I had to say.

  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Barbara, we're delighted to hear that you felt heard and valued during your visit to BMW of West Springfield. Thank you for sharing your experience with us!

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Maximum rating = 5

1.0 (out of 5)

Arrogant sales manager with no manners and careless

Reviewed by Ashely from Springfield,ma March 09, 2025

Arrogant sales manager with no manners and careless behavior towards customers. Stay away! You’ll think they will treat you “ok” since you’re possibly making a purchase, but this is not the case!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

I'm sorry to hear about your experience with our sales manager. We strive for respectful and attentive service, so it's concerning to learn we fell short. If you're open to discussing this further, please reach out at your convenience. Thank you, Hout Ly - General Manager - 413-746-1722

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Quality of Repair N/A

Maximum rating = 5

About BMW of West Springfield

We are proud to provide the ultimate service to all of Massachusetts including Springfield Longmeadow Hampden County Hampshire County Berkshire County Franklin County as well as Northern Hartford and Tolland Counties in Connecticut. We feature genuine BMW parts. You will get great service on your BMW car truck or SUV at BMW of West Springfield Massachusetts. Only BMW factory trained technicians should work on your Ultimate Driving Machine. We look forward to you visiting Gengras BMW of West Springfield Massachusetts. Don't forget to check out our ultimate selection of BMW Certified vehicles today!

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