A member of the Cars.com family
A member of the Cars.com family
918-920 Providence Highway. Route 1 - "The Automile"
Norwood, MA 02062
Sales: 781-417-3149
Used Cars: 781-827-5256
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 7:00am – 4:00pm |
See all dealerships near Norwood, MA that carry BMW
Overall Rating:
4.8 (out of 5)
96% recommend this dealer
456 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Their Service is Abysmal
I bought a BMW 430i from BMW Gallery in April. While doing the final walkthrough, the service person broke a piece on my car. They told me they would immediately order the part, but it could take a while because of COVID. I ended up totally forgetting about it. It is now September 17th. I find out the part was never ordered. I paid over $40k for a new car and they break a piece of the car on me and they never do anything to fix their mistakes. I have been trying for an hour to get answers from the, but every time I try to call they put me on hold because they need "to check with the parts department" and I get cut off. Every time I call back I have to go through the same issue again. Don't give these people your business. They don't give a crap about their customers.
Maximum rating = 5
Carlos in service - amazing!
Carlos is the best! He is always super helpful and cares a lot about the customers. I’ve been servicing my car for about 3 years here and he is always so nice, positive, and really helpful. I appreciate his customer service and patience so much!
Dealer Response
Thank you for the great review, Jackie! We are thrilled to hear that you are so confident in Carlos to get the job done. We appreciate your business over the years, and hope to see you back at BMW of Norwood!
Maximum rating = 5
BMW Norwood is awesome.
Ali in the service department at BMW in Norwood is second to none! He is so helpful and doesn’t try to oversell you. Always a pleasure dealing with him.
Dealer Response
Hi Christine - Your confidence in Ali and the team means a lot to us! Thank you for choosing BMW of Norwood for your service needs, and for taking the time to share your review. We look forward to seeing you next time!
Maximum rating = 5
At BMW of Norwood, conveniently located on the Rt. 1 "Automile" we believe shopping for a new BMW or a used car in Norwood should be a joyous experience not a stressful one so we focus on making our customers happy in a low-pressure environment that has endeared us to BMW fans. We're here for our clients well after the purchase as well providing top-notch BMW service maintenance and repairs. Whether you need brake work or exhaust repairs our expert technicians can handle any job big or small all while you relax in our lounge or make use of one of our courtesy vehicles. Proud to be a member of the Prime Automotive Group.
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