BMW of Norwood in Norwood including address, phone, dealer reviews, directions, a map, inventory and more

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918-920 Providence Highway. Route 1 - "The Automile"
Norwood, MA 02062

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Sales: 781-417-3149

Used Cars: 781-827-5256

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 4:00pm

Reviews of BMW of Norwood

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

456 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Their Service is Abysmal

Reviewed by Rob from Avon, MASeptember 17, 2021

I bought a BMW 430i from BMW Gallery in April. While doing the final walkthrough, the service person broke a piece on my car. They told me they would immediately order the part, but it could take a while because of COVID. I ended up totally forgetting about it. It is now September 17th. I find out the part was never ordered. I paid over $40k for a new car and they break a piece of the car on me and they never do anything to fix their mistakes. I have been trying for an hour to get answers from the, but every time I try to call they put me on hold because they need "to check with the parts department" and I get cut off. Every time I call back I have to go through the same issue again. Don't give these people your business. They don't give a crap about their customers.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 3

Customer Service 1

Buying Process 3

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Carlos in service - amazing!

Reviewed by Jackie from Franklin, MASeptember 01, 2021

Carlos is the best! He is always super helpful and cares a lot about the customers. I’ve been servicing my car for about 3 years here and he is always so nice, positive, and really helpful. I appreciate his customer service and patience so much!

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for the great review, Jackie! We are thrilled to hear that you are so confident in Carlos to get the job done. We appreciate your business over the years, and hope to see you back at BMW of Norwood!

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

BMW Norwood is awesome.

Reviewed by Christine P from Franklin, MAAugust 23, 2021

Ali in the service department at BMW in Norwood is second to none! He is so helpful and doesn’t try to oversell you. Always a pleasure dealing with him.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Christine - Your confidence in Ali and the team means a lot to us! Thank you for choosing BMW of Norwood for your service needs, and for taking the time to share your review. We look forward to seeing you next time!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About BMW of Norwood

At BMW of Norwood, conveniently located on the Rt. 1 "Automile" we believe shopping for a new BMW or a used car in Norwood should be a joyous experience not a stressful one so we focus on making our customers happy in a low-pressure environment that has endeared us to BMW fans. We're here for our clients well after the purchase as well providing top-notch BMW service maintenance and repairs. Whether you need brake work or exhaust repairs our expert technicians can handle any job big or small all while you relax in our lounge or make use of one of our courtesy vehicles. Proud to be a member of the Prime Automotive Group.

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