BMW of Cape Cod in Hyannis including address, phone, dealer reviews, directions, a map, inventory and more

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500 Yarmouth Rd
Hyannis, MA 02601

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Sales Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 4:30pm

Reviews of BMW of Cape Cod

Overall Rating:

4.7 (out of 5)

96% recommend this dealer

115 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Worst service

Reviewed by Hanh Nguyen from Centerville, MAAugust 08, 2021

Worst service and advisor that I’ve ever got. Bought my 750i in for new brakes, sunroof shade and coolant checked. I understand that parts are backordered, but advisor had no idea what she was talking about. Told me front brakes were changed and not rear, but in reality rear were changed and not front. What a mess. On top of that I got a quote for coolant lines to be replaced, I got a call and email quote within two days the advisor called me 10 minutes before they closed and said she gave me the wrong quote which would be 400 more than first quote. What another mess. On top of that the sunroof shade that they said they fixed ends up bunching up and messed up 1 day after I got my car back. I reached out to the service manager Myles and made an appointment with him, but when I arrive they said he took the day off. I left my car for the advisor and asked for the general manager’s assist. Richard the general manager was the rudest guy I’ve ever spoke to. He offered 1k off of a service that they said was almost 3k (The service that they messed up to begin with). Honestly from the advisor Meave to the service manager Myles to the general manager Richard, they were not knowledgable and all cared about the money not customer satisfaction. I understand that there’s short staff everywhere but this was a very very expensive car to be messing around with. I was so disappointed I rather go to local shop than dealerships now.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hanh, Thank you for bringing your concerns regarding the brakes on your BMW 750i to my attention. The satisfaction of our guests is always valued, and I would appreciate the opportunity to connect with you regarding your feedback to address anything further. Please reach out to me directly, and I hope to hear more soon. Best, Richard Harrington General Sales Manager BMW of Cape Cod 500 Yarmouth Road Hyannis, MA 02601 508-815-5500 x3101 rharrington@drivepremier.com

Overall Facilities 1

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Car had problems as soon as I left the lot

Reviewed by Kathy from Cape cod, maOctober 16, 2019

After buying a used car and told their name brand matters the most, I was sent on a run around over a drive malfunction light. First they “reset” the light and tell me they found nothing wrong. As soon as I left the light came back on. It took them weeks before finding me a rental to fix the issue and finally I drove there myself and when they “fixed” the issue the car was still shaking and making sounds. Turn it back in and they found no shaking. Asked them if the sounds and shaking was normal, they said yes. Sure enough the car will not shift gears now. Haven’t had the car for more than 7 months, the car being in the shop a lot of that time.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

STAY AWAY

Reviewed by John from Boston, MAJuly 09, 2019

They have this b/s "Pure Price" thing, which means they won't even entertain offers. Keep an eye on the web site, though, and a few weeks later that supposedly bottom line price will creep lower. It's a scam - Stay away from these thieves.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

John, we apologize for your experience. Please follow up with our General Manager to review your experience.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About BMW of Cape Cod

RECIPIENT OF THE CENTER OF EXCELLENCE 2016 & 2017 AWARD!

We strive to offer an exceptional experience that is transparent no-hassle and with personal attention. Customer satisfaction is our #1 goal.

Our highly competitive Pure Pricing is available on every vehicle twenty-four hours a day seven days a week to provide you with a fast fair and simple buying experience.

It's important for you to know that we are not paid a commission at Premier Companies. Our Client Care Specialists compensation is based on volume and customer satisfaction.

Showroom on Sundays by appointment only.

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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