Passport BMW

Jon Garrett, Sales Consultant at Passport BMW, exceeded my expectations. From my first inquiry about the 2026 BMW X3, Jon was responsive and knowledgeable. He showed real passion for his work and care for his customers. The process was efficient and stress-free. Jon respected my time and completed the transaction in a couple of hours, as promised. Jon’s professionalism and warmth made the experience enjoyable. He introduced me to Jay, the finance manager, who was also outstanding. Jay’s expertise and attention to detail stood out. He explained everything transparently and made sure I felt confident and informed. His professionalism made the paperwork process smooth and pleasant. Neb, a true BMW guru, took the time to walk me through every new feature of my X3. He answered all my questions with patience and enthusiasm. Neb made me feel comfortable with the technology and genuinely excited about my new car. While training Marie, who was also exceptionally professional and eager to learn, Neb ensured nothing was overlooked. Their teamwork and support were evident. I felt I was in the best possible hands. The Passport BMW team exceeded my expectations in every way. This was my best BMW purchase yet—I've bought six before. I deeply appreciate the care, expertise, and dedication from Jon, Jay, Neb, and Marie. I highly recommend them to anyone wanting a world-class car-buying experience. I look forward to working with them again and will share my positive experience with friends and family. Thank you to the entire team for making my experience outstanding and unforgettable.

Dominique M the loaner car coordinator goes above and beyond to always help us get a great loaner and never seems to busy to help a customer. Plus Dominique is always in a great mood and happy to help!

The buying process was horrible. I exchanged a week of emails with the salesman about a car. He was informed that it would be a ''cash'' sale. I received a formal cost proposal from a finance manager. After travelling 2 hours, to buy that car, I was informed that a personal check would not be accepted--something that other BMW dealers had accepted [after being verified with the bank] I had not been informed of this requirement and nowhere is this stipulated on the web site.