1300 Rockville Pike
Rockville, MD 20852

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Sales: 844-584-0924

Used Cars: 844-584-0924

Hours Toggle

Sales Department

Sun 11:00am – 5:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm

Reviews of BMW of Rockville

Overall Rating:

4.6 (out of 5)

92% recommend this dealer

2950 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Excellent customer service and support.

Reviewed by Inez Reeves from Gaithersburg, MarylandDecember 06, 2025

Excellent customer service and support. Professional and good listener to my concerns. Diagnoses of my car problem accurate. Solution made with care and professionalism. My expectation was far exceeded.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi Inez, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Joel was my service advisor and he was excellent.

Reviewed by NanDecember 05, 2025

Joel was my service advisor and he was excellent. Very happy with both my car and the service. My only negative comment is when I made the appointment the operator said it would be 1.5 hours and no loaners (even with an extended service contract). Service took 2.5 hours. Wish they would’ve been more upfront about the time.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Nan, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (240) 885-8171. We'd appreciate the chance to make your experience a positive one.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I had an excellent experience in purchasing a pre-owned

Reviewed by CrauhDecember 04, 2025

I had an excellent experience in purchasing a pre-owned 2023 BMW X1 with Nakeya, Lenny and Anton.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About BMW of Rockville

We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!

*Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.

Ready to buy? Get a price quote before visiting the dealership.

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