BMW of Catonsville

I want to specifically recognize Jae Lim for his professionalism, integrity, and follow through. After the deal was completed and I took delivery of the vehicle, Jae remained fully engaged and took ownership of several post sale items that required coordination with multiple parties. This included sourcing a missing cargo cover, ordering and installing OEM parts, arranging detailing, and ensuring the vehicle was returned in the condition promised. Despite real logistical challenges and dependencies outside of his direct control, Jae was punctual, transparent, and proactive. He met me exactly as agreed, left his own vehicle to make things work, completed the detailing, filled the gas tank, installed the missing items, and personally delivered the car at the agreed time. What stood out most was his sense of responsibility to the customer. He treated the completion of these items as integral to the deal itself, not as an afterthought. That level of accountability and customer focus is rare and deserves recognition. I appreciate Jae’s dedication and would confidently recommend working with him.

I want to specifically recognize Jae Lim for his professionalism, integrity, and follow through. After the deal was completed and I took delivery of the vehicle, Jae remained fully engaged and took ownership of several post sale items that required coordination with multiple parties. This included sourcing a missing cargo cover, ordering and installing OEM parts, arranging detailing, and ensuring the vehicle was returned in the condition promised. Despite real logistical challenges and dependencies outside of his direct control, Jae was punctual, transparent, and proactive. He met me exactly as agreed, left his own vehicle to make things work, completed the detailing, filled the gas tank, installed the missing items, and personally delivered the car at the agreed time. What stood out most was his sense of responsibility to the customer. He treated the completion of these items as integral to the deal itself, not as an afterthought. That level of accountability and customer focus is rare and deserves recognition. I appreciate Jae’s dedication and would confidently recommend working with him.

Naz was our salesperson and he was very friendly, straightforward, and not at all pushy. He was knowledgeable about the car we were interested in and very helpful in explaining the sales process to us. We would absolutely work with him again next time we buy a car.