BMW of Catonsville

Avoid this dealership AT ALL COSTS. They have the worst customer service I’ve ever experienced in 20 years. The incompetence is primarily due to a service manager named Mike Winter, who instead of communicating with customers will instead send you to vociemail for weeks until you have no choice but to come in and demand information. I found out after weeks of waiting that they couldn’t get a wheel lock and hadn’t even worked on my vehicle yet. Then I found out that they discovered 17,000 dollars worth of recall/defect damage and I was forced to pay out of pocket for a rental car. Their service manager in addition to not communicating professionally is also very thin skinned and holds grudges. Beware, if you ask too many questions or demonstrate that you weren’t pleased with any aspect of your service they will ignore your calls and even refuse your business. I just started my career and am getting ready to trade in my 2018 for a new bmw, but the terribly unprofessional conduct by Mike Winter has made me sure that I won’t be trading to bmw and I won’t be purchasing from bmw ever again. All because of a seedy, unprofessional manager named Mike Winter.

Errol and Jay were great to work with. Very thorough and transparent with information. Very communicative and swift with responses. They made a long distance purchase as easy as possible.

The showroom is modern, welcoming, and well-organized—it's clear that customer service and quality are top priorities. A special thank you to Jae Lim for his excellent assistance as a salesperson and to Sam Choi for making the financing process smooth and straightforward. I truly appreciate their great work in helping me purchase my BMW X6. Wishing your team continued success!"