6700 Baltimore National Pike
Catonsville, MD 21228

Get Directions

Sales: 855-686-1659

Used Cars: 844-219-1155

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 7:00pm
Sat 8:00am – 3:00pm

Reviews of BMW of Catonsville

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

4382 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Avoid this dealership AT ALL COSTS.

Reviewed by arief.alexJuly 07, 2025

Avoid this dealership AT ALL COSTS. They have the worst customer service I’ve ever experienced in 20 years. The incompetence is primarily due to a service manager named Mike Winter, who instead of communicating with customers will instead send you to vociemail for weeks until you have no choice but to come in and demand information. I found out after weeks of waiting that they couldn’t get a wheel lock and hadn’t even worked on my vehicle yet. Then I found out that they discovered 17,000 dollars worth of recall/defect damage and I was forced to pay out of pocket for a rental car. Their service manager in addition to not communicating professionally is also very thin skinned and holds grudges. Beware, if you ask too many questions or demonstrate that you weren’t pleased with any aspect of your service they will ignore your calls and even refuse your business. I just started my career and am getting ready to trade in my 2018 for a new bmw, but the terribly unprofessional conduct by Mike Winter has made me sure that I won’t be trading to bmw and I won’t be purchasing from bmw ever again. All because of a seedy, unprofessional manager named Mike Winter.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Errol and Jay were great to work with.

Reviewed by Sid.Kister.73July 07, 2025

Errol and Jay were great to work with. Very thorough and transparent with information. Very communicative and swift with responses. They made a long distance purchase as easy as possible.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

The showroom is modern, welcoming, and

Reviewed by Sang YangJuly 04, 2025

The showroom is modern, welcoming, and well-organized—it's clear that customer service and quality are top priorities. A special thank you to Jae Lim for his excellent assistance as a salesperson and to Sam Choi for making the financing process smooth and straightforward. I truly appreciate their great work in helping me purchase my BMW X6. Wishing your team continued success!"

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Hi Sang, thank you for your positive review. We're glad to hear that you found our team here at BMW of Catonsville so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About BMW of Catonsville

BMW of Catonsville is proud to serve Maryland BMW drivers from towns like Ellicott City Columbia and Catonsville as well as drivers from Anne Arundel County Carroll County and Howard County with great new and used BMW sales service and parts. Our Baltimore BMW dealership will put your needs first to ensure that you have a great experience at our Maryland BMW dealership no matter the reason for your visit.

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