360 S Illinois Rte 31
Crystal Lake, IL 60012

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat Closed

Reviews of BMW and Mazda of Crystal Lake

Overall Rating:

4.9 (out of 5)

97% recommend this dealer

761 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Excellent service.

Reviewed by dashaJanuary 10, 2026

Excellent service. Good follow up and communication. Really worked hard to meet customers expectations. Definitely would recommend Mazda!

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear you had such a positive experience. Our team works hard to provide excellent communication and service, and your recommendation means a lot to us!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Great experience!

Reviewed by mikecrowley74January 05, 2026

Great experience! From the sales team to the finance team. I would highly recommend BMW of Crystal Lake.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for your kind feedback. We’re glad to hear you had a great experience from start to finish and that both our sales and finance teams made the process smooth for you. We truly appreciate your recommendation and look forward to assisting you again in the future. Enjoy your vehicle and welcome to the BMW of Crystal Lake family.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Oscar was extremely helpful and accommodating through the

Reviewed by rebfishDecember 21, 2025

Oscar was extremely helpful and accommodating through the purchase process. I’d recommend him to anyone!

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for sharing your experience. We’re happy to hear that Oscar was extremely helpful and accommodating throughout your purchase. Providing attentive, professional service is always our goal, and we truly appreciate your recommendation. We’ll be sure to pass along your kind words to Oscar, and we look forward to assisting you again in the future.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About BMW and Mazda of Crystal Lake

Anderson BMW and Mazda of Crystal Lake has been serving the Crystal Lake community since 1980. When you purchase a vehicle here you'll receive free car washes for as long as you own your vehicle plus we offer free pick up and delivery for our service customers. We're located just a short drive or train ride from the Chicago suburbs and love serving our local and long-distance customers! You'll find a terrific selection of new and used vehicles to choose from as well as a state-of-the-art service department.

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