BMW and Mazda of Crystal Lake in Crystal Lake including address, phone, dealer reviews, directions, a map, inventory and more

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360 S Illinois Rte 31
Crystal Lake, IL 60012

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Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat Closed

Reviews of BMW and Mazda of Crystal Lake

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.7 (out of 5)

98 out of 105 people said they would recommend this dealer

1 (out of 5)

I Thought A Deposit Legally Held A Car???

Reviewed by Erik Nelson in North AuroraSeptember 28, 2020

Is their a zero star option? Placed a deposit on a Z4 I inquired on via Cars.com. Used their online portal to set up an appointment to view and test drive as well as submit my trade information, info, and place a deposit (via PayPal). We arrived on Saturday to test drive and work out a purchase only to be told the car was sold out from under us and our deposit did not hold it. No offer to refund the deposit, we are filing a fraud case via PayPal and our credit card.

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

4 (out of 5)

BMW in Crystal Lake

Reviewed by kcozz21 in Buffalo Grove, ILMarch 14, 2019

The facility looks nice. The grounds were clean, except for the piles of dirty snow, which the dealer did not cause. The inside was well maintained. The salespeople did not pressure me too much. They mostly let me look around on my own.

Customer Service 4

Buying Process N/A

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Great buying experience

Reviewed by Audi A3 Buyer in Lakemoor, ILJune 01, 2012

I really appreciated how easy Anderson and made buying my (new to me) Audi. I contacted my sales associate (Cassandra) initially through the online chat option and she was extremely helpful. I set up an appointment to test drive the car via the chat and when I arrived everyone was welcoming and very helpful. Working with Cassandra was wonderful - no high-pressure sales pitch or rushing me into any decisions just being helpful any way she could. I was pre-approved but Anderson was able to get me better financing and saved me quite a bit of money on my payments. Cassandra got all the information she needed from me via email to make the financing and paperwork go very quickly when I arrived to purchase the car. Everything went smoothly and I was on my way home in my new Audi knowing I was treated very fairly. Great experience and I would recommend Anderson and Cassandra very much!

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

About BMW and Mazda of Crystal Lake

Anderson BMW and Mazda of Crystal Lake has been serving the Crystal Lake community since 1980. When you purchase a vehicle here you'll receive free car washes for as long as you own your vehicle plus we offer free pick up and delivery for our service customers. We're located just a short drive or train ride from the Chicago suburbs and love serving our local and long-distance customers! You'll find a terrific selection of new and used vehicles to choose from as well as a state-of-the-art service department.

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