Peterson Auto Group

Peterson Toyota Overwhelmingly provides a great customer experience. Ask for Kathryn, she is awesome! Peterson Toyota has earned my lifetime trust and loyalty. I live in Redmond Oregon, but I now travel to Boise to receive nothing but professional, respectful, and truly supportive services from Peterson on my Highlander. Words cannot describe how much comfort, reliability, and confidence I feel driving very long or short distances with my Highlander, while knowing that Peterson have my needs completely covered. Kindest regards, Greg

Very responsive and easy to work with even though I’m out of state. I’ve had a great experience with them!

So, I brought my 2016 4Runnier in for 60,000 mile service on Oct. 10, 2025 (incidentally, this service costs right at $1000) and when the car was returned to me, the dash cam was unplugged from the inside. After a considerable amount of re-setting and re-calibration to the dash cam system, I finally got it to work properly again - what a pain. I brought my 4Runner back for transmission service on November 5th, 2025. and took the opportunity to confront the assistant service manager, Anthony Hourani, with this issue and to ask that they not unplug the dash cam again. He explained to me that they had to disconnect the camera in order to keep it from "reading the computers" in the service bay that have "customer information" on them. I guess they think they can xxxx on people and tell them it's raining. Since the hood was open for the service, and would have blocked any ability of my dash cam to "read" their computers, I had to tell Anthony that his excuse for this didn't add up. If you have a dash cam, and intend to take your car to Peterson Toyota for service, you might want to ask them not to touch it when it's in the service bay or you may have to go through all the xx I had to go through in order to get it working properly again. My REAL question is...what exactly are the service technicians hiding and/or afraid my camera will actually "see" them doing or not doing while in for service? THIS IS THE MUCH BIGGER ISSUE...while in for the transmission service on Nov. 5th, someone put a dime-sized dent/ding in the top of the hood about an inch away from the front edge of the hood...see posted photos...and long story longer...Peterson refused to fix it or have it fixed at their expense, which I KNEW they wouldn't do. They are dishonest, insanely overpriced, ($195 per hour for labor) and will not do the right thing when they damage your car or do something wrong. Steer clear of them if at all possible. One of their service managers, Todd Clark, called today to let me know they won't accept responsibility for the damage they caused while my car was in their care. What a shock. Michael White CDR, USN (Retired)