BMW of Macon in Macon including address, phone, dealer reviews, directions, a map, inventory and more

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4785 Riverside Dr
Macon, GA 31210

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 2:00pm

Reviews of BMW of Macon

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

31 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Recent purchase from BMW of Macon, GA.

Reviewed by John Vasquez, Sr. from Macon, GAMay 21, 2021

Throughout the process every person involved exhibited professional courtesy, openly answered my questions and otherwise made this a pleasant experience. The sales person, sales manager and administrative staff handled everything in a timely and efficient manner.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

FRAUD!! CHEAT!! UNETHITCAL!

Reviewed by Rock Star from FLFebruary 23, 2021

FRAUD!! CHEAT!! UNETHITCAL! Stay Away! I leased a vehicle through a broker and I reside out of state. The paperwork was done via Fedex. After 14 days or so when it showed up on BMW website I noticed that my allocated mileage was 30k instead of 36k. Upon deep diving and rechecking the executed paper I noticed that my signature was forged and numbers were altered. This deal was conducted via a broker. The car was to be shipped to me. OMAR Saleh -The Sales Rep- - Stop paying attention after deal was done. I had to contact again and again to get the vehicle shipped to me. He sent me paperwork with forged signature. Never sent the title work to MY DMV after promising. I had to send mails again and again to get the copy of executed paperwork. Jason Diaz – Called and lied pretending to be the co-worker boss to cover up the forgery. Lied that GM is aware of situation. Lied that BMW is correcting contract and lied that employee will be fired. Scott Smith (GM) - Did not take any action on the employee who conducted the forgery and made me deal with the same employee throughout the process. I spent more than a month sending email/phone calls. On the calls he sounded like it was not a big deal. Big part of the problem. Michael Perez- Finance Director- Forged my signature, kept on sending paperwork with mistakes to me. Delayed every step of the process and had to be pushed all through even after committing the forgery. Got away with no punishment what so ever. In the end- My miles was corrected. The money that they were trying to pocket was added to my account and hence payment was decreased by $25 per month. No compensation was given for the ordeal that I had to go through. It took 1.5 month for this to sort out. The employee involved was not disciplined and got away with the mess. I am not sure how many other they have done this to. I was lucky to check the information else I would had discovered it after 3 years during turn in.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Exceptional Service!

Reviewed by LeefromDC from MaconSeptember 21, 2018

BMW of Macon’s Service Department delivered the same exceptional service I have come to expect from them. Liz and Shelly are knowledgeable, friendly and go the extra mile to insure my experience was more than satisfactory. The work was done in less than the time estimated and they provided a thorough explanation of not only repairs completed, but also of the potential issues observed by the technician. I eas offered alternatives to waiting for my vehicle, but I choose to wait and work from their modern, clean and comfortable customer lounge. When I departed, my car was delivered bright and shiny after a complimentary wash and vacuum. All in all, I would have no hesitation in recommending BMW of Macon to my family and friends, not only for sales, but for service as well. Kudos!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

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