BMW of Albany

I waited as long as I could to provide this review. My experience with BMW of Albany has been the most frustrating car buying experiences I've ever had; to say the least. What should have been a simply online car purchase has been dragging on now for over 3 months. And just for clarity the car war "NOT" financed, it was a cash buy for a 2018 BMW 330i xDrive GT. The process started Dec 19th and was insured & paid for in full by. Dec 21, 2024, all tax, tags, and shipping cost documented & agreed upon were paid in full. Prior to the payment for the full amount of the contract a cash deposit was wired to hold the car, that was suppose to be refunded in full. However I was sent a partial refund 3months later with absolutely no explanation or documentation nor was there a written signed legal agreement for the missing refund. The finance and title departments inefficiency and knowledge in the online car buying procress. Also note, I initiated my purchase via TrueCar so what is calculated becomes your actually buyers contract thats honored by the seller, unless you do add ons. Every step in purchasing a car in house that take 1 day, reguired days of my time: ie: 1. Day 1-Deposit ( waiting on sellers agreement review) 2. Day 2- Auto Insurance (waiting for seller to sign agreement) 3. Day 3-Wire transfer for full amount of purchase contract sent 4. Day 6-Finance sends me a blank financing agreement after receiving the wire transfer and has to redo it 3 time before getting it correct. 5. Day 11- Car arrives, with no documents, sticker still on the windows, brake fluid light on(when I was assured it had been fully serviced to BMW standards), and 1 key fobs (when again I was told there were 2 key fobs) STILL NO DEPOSIT REFUND 6. Day 15- Title registration documents arrive for signature and notary. 7. Day 71- Tags & registration arrive STILL NO REFUND 8. Day 78- Partial refund arrives My sales representative Brandie and the manager Devin I will say were great at communicating and trying to resolve my issue, however the finance department and administrative department are horrible.

I had a great experience leasing my second car from this dealership. Anthony Wilson did an amazing job answering all of my questions. His customer service skills were awesome! If your out to lease or buy a vehicle you should ask for him, I think you will be pleased!

When buying my car the person in finance was very sexist and racist. Should have been a warning to just walk away but I special ordered it online. Now every time I drop it off for service they take over 6 hours to do an oil change. When you ask at the start of the appointment a time frame they just lie and then won’t answer the phone when you’re asking where your car is because it’s been with them the whole work day. Brandon and Heather give absolutely atrocious service. I will never get a BMW again while living here to avoid dealing with this dealership.