801 E Oglethorpe Blvd
Albany, GA 31705
Sales Department
Sun | Closed |
Mon | 9:00am – 6:00pm |
Tue | 9:00am – 6:00pm |
Wed | 9:00am – 6:00pm |
Thu | 9:00am – 6:00pm |
Fri | 9:00am – 6:00pm |
Sat | 9:00am – 6:00pm |
Service Department
Sun | Closed |
Mon | 7:30am – 5:30pm |
Tue | 7:30am – 5:30pm |
Wed | 7:30am – 5:30pm |
Thu | 7:30am – 5:30pm |
Fri | 7:30am – 5:30pm |
Sat | 8:00am – 1:00pm |
See all dealerships near Albany, GA that carry BMW
Overall Rating:
4.5 (out of 5)
90% recommend this dealer
380 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Car delivered to meeting location over 1 hour late.
Car delivered to meeting location over 1 hour late. Salesperson tried to cancel delivery after we have been on road 45 min, even though confirmed delivery day before. Upon purchase, “we owe form” indicated scratch treatment and touch up paint would be done before delivery. It was not! Car was not clean inside. Complained several times and sent email with pictures because we live 4 hours away. No response!!!!
Maximum rating = 5
Poor Service
My recent service experience was VERY disappointing. Since August 1st I had been calling the service department to schedule a regular service. It wasn’t until the 29th did BMW finally pick up my car for service after several calls to check on my scheduled appointment. After the pick up, I never received communication on the status of my vehicle. Each day I had to call the dealership to check on my vehicle. I was told on several occasions that I would receive a loaner and never got one. I went an entire work week without a vehicle and poor communication. At this point it was nearing the end of the week and I still was calling to check on my vehicle. Victoria said that two guys were on their way to deliver my vehicle, however hours later she called saying that they aren’t able to. She then said she would bring my vehicle after hours and again led me on to think I would be receiving my vehicle and never did until the next day. Not only did I struggle with talking with her, but I also contacted the dealership twice to speak with the manager Gil, however he never returned my calls after the receptionist stated that she notified him of my call. Had they were just honest and communicated with me, all of this could have been avoided! Overall, this experience was the worst I have seen since I have been a customer of BMW for over four years!
Maximum rating = 5
My recent service experience was VERY disappointing....
My recent service experience was VERY disappointing. Since August 1st I had been calling the service department to schedule a regular service. It wasn’t until the 29th did BMW finally pick up my car for service after several calls to check on my scheduled appointment. After the pick up, I never received communication on the status of my vehicle. Each day I had to call the dealership to check on my vehicle. I was told on several occasions that I would receive a loaner and never got one. I went an entire work week without a vehicle and poor communication. At this point it was nearing the end of the week and I still was calling to check on my vehicle. Victoria said that two guys were on their way to deliver my vehicle, however hours later she called saying that they aren’t able to. She then said she would bring my vehicle after hours and again led me on to think I would be receiving my vehicle and never did until the next day. Not only did I struggle with talking with her, but I also contacted the dealership twice to speak with the manager Gil, however he never returned my calls after the receptionist stated that she notified him of my call. Had they were just honest and communicated with me, all of this could have been avoided! Overall, this experience was the worst I have seen since I have been a customer of BMW for over four years!
Maximum rating = 5
At BMW of Albany we know that our inventory of great BMW cars and SUVs our incredible customer service and our ability to treat the needs of each individual customer is the recipe for success. We know that you have high expectations and we enjoy the challenge of meeting and exceeding those standards each and every time. If you are in the market for a new car or SUV stop by our dealership in Albany and experience first-hand our commitment to excellence and service! Our experienced sales staff is eager to share its knowledge and enthusiasm with you.
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