BMW West Palm Beach

I reached out to Mike Morganstein for some information on a used car I was looking at. He gave me some good advice and I decided to buy a new car. He connected me with Nicole Stem and she helped me build a 430I. Nicole is very knowledgeable and kept me updated on the eta of the new car. The delivery was flawless and Nicole got me in and out quickly so I could make a wedding later in the day.

Loved working with Andrea. Everything went very smooth and I didn’t feel pressured like I felt in the past when buying a car. She made this car buying experience the best. Thank you again!!

Based on recent experiences, I strongly advise caution when considering doing business with any Braman dealerships, and BMW of North America. From the beginning of the sales process, I encountered several issues that raised serious concerns about transparency. My trade-in was significantly undervalued, only to later find it listed with a $10,000 markup on their website. Information provided about the vehicle’s MMR was false and misleading, the overall sales process lacked integrity. At first, I was encouraged to lease a BMW i5 with an obvious and visible scratch on the front bumper and told to return later for repairs. More troubling, products and warranties I had explicitly declined were later added without my consent. Upon delivery, the vehicle was not cleaned and exhibited immediate mechanical concerns, including faulty windshield wipers, wheel bearing and breaking system issues, constant and unusual clunking sounds during and after DC fast charging. The (popcorn like sounds) were severe enough to warrant pulling over to let the vehicle cool down. Despite taking the vehicle back to the dealership within the first two weeks, there was no resolution. After a month of follow-ups and involvement from BMW North America, I was told an exchange of collateral had been approved. However, this too turned out to be misleading — I was later asked to pay over $19,000 plus deposits and fees to move forward in an attempt to lure me into a trade, which is unreasonable in the context of a vehicle defective. In such cases, either a full buyback or substitution of collateral is applicable which was promised in writing by both Braman and BMW NA, an even swap. The vehicle had been at the dealership for over a month, and service staff refused to take it to an Electrify America for appropriate diagnostic tests. Huge vulnerability and safety issues for my family or even the general public at this point. All BMW electric vehicles are a problem child both domestically and abroad, particularly related to overheating, breaking system, high-voltage battery cooling and power lost while driving. In conclusion, stay as far as you possibly can from both BMW of North America and Braman Motors, save the aggravation and if you accidentally go in, do yourself a huge favor and walk out. BMW has sold customers junk for decades and long pattern of lawsuits against Braman Motors for deceptive sales and services practices. Truth in lending act violations unfair and deceptive trade practices at it’s best. FLHSMV should swiftly launch an investigation and pause their operations immediately, not sure how they have been allowed to operate with impurity for so long. Clear intentional patterns of misrepresentations and dealer frauds, overall unethical sales and service culture, a complete mess!!!