BMW of Sarasota

After the level of service I’ve received at Sarasota BMW: given the attentiveness, knowledge, and professionalism of all my interactions throughout - I will accept no alternative than to work with all of the fine people at this dealership now and in the future. Mario, Maria, and Jack are all shining examples of how to deliver an exceptional customer experience, and are also genuinely fun people to work with. Cheers!

Is the best BMW dealer I've been to everyone is great Customer service is great the best environment in every word

It was a pleasure to work with James Frye, he was professional, knowledgeable and had a great sense of humor. I will definitely refer friends and family to him. Tammy in the business office did her job but was not friendly once my husband told her we were not buying any extended warranties. Acted annoyed when we asked for printed copies. No congratulations on your new vehicle, maybe X1 buyers are beneath her. Nicole did the set up of the vehicle with us. She was very knowledgeable and helpful however she did not realize one of the keys and digital card did not work. There was a package with a brand new key and digital card in the envelope but no one knew why, no notes anywhere so she told me to just hold on to them. When we got home we realized my key and phone were set up, my husbands phone was set up but to my settings and the physical key and card did not work. If I can’t figure out how to program it I will make another trip to have someone help me with it. This system is new to me and definitely has a learning curve but I will try to figure it out. I do love the car and it is exactly what I wanted.