A member of the Cars.com family
A member of the Cars.com family
16215 South Dixie Hwy
Miami, FL 33157
Sales Department
| Sun | 11:00am – 7:00pm |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 9:00pm |
| Sat | 9:00am – 8:00pm |
Service Department
| Sun | 10:00am – 3:00pm |
| Mon | 7:30am – 7:00pm |
| Tue | 7:30am – 7:00pm |
| Wed | 7:30am – 7:00pm |
| Thu | 7:30am – 7:00pm |
| Fri | 7:30am – 7:00pm |
| Sat | 8:00am – 3:00pm |
Overall Rating:
4.4 (out of 5)
79% recommend this dealer
87 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
BMW's deceit
We bought a 2019 BMW 340i w an extended warranty service plan up to 6yrs/75 miles. It was explained "verbally" that it will include brakes and wipes change; however, then the time came, we found out that the service plan did not include what it was offered and what we signed for. About 2 weeks ago, the time for brake change came up, and the service advisor Xenia D Leon, told us that the extended service plan we pay for when the car was bought did not include the brakes and wipes. My husband and I felt like we were scammed by BMW because the person in the warranty department lied to us just to "sell". We "swallow" the deceit of BMW's service plan and move forward to agree to pay for the brake change. Xenia explained BMW had a brakes/wipes plan for about $700's that was covering brake change for 3 yrs. We accepted it, and once again...she calls to tell us the plan offered and paid for regarding the brakes was "rejected" due to the "extended services plan" that the car has. ???!!! How could it be possible that BMW rejected a coverage of a product because an expensive new car had an extended service warranty!?? Does that make any sense?? I left two voice messages to Eduardo and Marc or similar names that were supposed to be the supervisors or managers requesting a call back regarding this situation, and none of them have called me to give me an explanation. Very poor customer service. No stars would be given if asked to. After finish w this car, I would never buy anything from South Motors BMW and I would not recommend no one to either.
Maximum rating = 5
Poor Poor Service
I made a appointment to have my A/C and seat warmers checked, selecting to wait for service. After I checked in my car I waited 35 minutes before a service advisor would see me. She requested I leave the car overnight. I did not select this service when I made this appointment, nor was I available to pick up over the next week due to a travel commitment. Horrible service. I have always been a Mercedes guy over the last 35 years, first BMW, and now last. Mercedes dealerships heads above BMW service.
Maximum rating = 5
Not friendly South Motors
Because of Covid 19 we will have to return our BMW financial leased 2018 BMW we purchased in our home state of NH. South Motors BMW said they will not take back any car that was not leased at their dealership in S. Miami. We have no way to get this car back to our home dealership. I called BMW customer service, and told me South Motors has had this problem before. I say, I will NEVER buy another BMW car ever again (This is my third car) from any of their dealers. Why is this dealer in South Miami allowed to do this? I would stay away for sure, not friendly , sorry .
Maximum rating = 5
South BMW has been in business for over 35 years serving South Florida as the premiere location to purchase new and pre-owned cars and trucks. Founded upon the philosophy to treat every customer like family South BMW is committed to providing the best service selection and pricing to every customer that walks through its doors. Be smart. Drive South!
Find out what your used car is worth with our appraisal tool.