BMW/MINI of South Miami

Absolutely the worst customer service experience I’ve ever had with any dealership and that includes low end used car lots. This place does not answer the phone. I called nine times in a single morning, forced through a maze of automated prompts each time, only to be placed on hold and then disconnected after several minutes. No callback option, no explanation, and zero respect for customers’ time. When I finally managed to reach a person, Saury Valerio, the experience went from bad to completely unacceptable. Instead of being helpful, apologetic, or professional, he was arrogant, dismissive, and confrontational. A simple request to be transferred to someone else turned into an ordeal, as if assisting a customer was an inconvenience. The interaction was so frustrating that I eventually hung up. The only time I received any level of decent service was from William Garcia and that was only when I was in the process of purchasing my M3. Once it came to follow-up or basic customer support, that level of attentiveness completely disappeared. One helpful interaction during a sale does not excuse the overall failure in customer service. For a dealership that claims to represent a luxury brand, this is embarrassing. I’ve received better treatment from third-rate side lots. If this is how they treat customers before and after a purchase, imagine what happens once they already have your money. Avoid this dealership unless you enjoy wasting time and being disrespected.

These DONT ANSWER THE PHONE. Called 9 times this morning to work through multiple dialing prompts only to be put on hold then disconnected after several minutes. When I finally did get a hold of someone instead of being helpful and humble he was somewhat arrogant and gave me the hardest time about transferring to someone to the point where I hung up. Unbelievable, how bad the customer service is at this Dealership. For a supposed luxury car dealer, they are absolutely worse than a third rate side lot.

Wasn’t sure if I was going to get another hybrid domestic or move on to highline. The team at BMW of South Miami took the time to show me what I’m h family was getting for the extra money and found a way to make it fit in the budget. Thank you to Jovan for making my kids love the car, they convinced my wife to pick BMW which made me happy!