15421 S Tamiami Trl
Fort Myers, FL 33908
Sales: 855-217-6424
Used Cars: 800-798-2531
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 7:30am – 4:00pm |
See all dealerships near Fort Myers, FL that carry BMW
Overall Rating:
4.7 (out of 5)
86% recommend this dealer
876 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Genuinely disappointed with the lack of professionalism
Genuinely disappointed with the lack of professionalism and transparency with this dealership. In my opinion, it appears that that I was lied to about the availability and price of a vehicle that I wanted to purchase. I emailed this BMW dealer on Sunday morning (Nov 9th) to buy a dream pre-owned Mercedes that literally was posted for just hours, brand new listing/advertisement. They were closed on Sunday, so I didn't get a response back until Monday (Nov 10th). At 9:20am on Monday morning, I received a phone call from a sales associate J***. He told me that the vehicle was available for sale and that it was just traded in and it like new condition. I told him that I wanted the vehicle and to send me a few pictures and a walkaround video of which he suggested. After talking for 5 minutes, he said he would send over the requested media within 30 minutes and also a detailed price quote for payment. After 30 minutes, he called back and said the vehicle already had a deposit and wasn't sure how as the dealership was closed on Sunday but the listing was also posted on Sunday. Even though this didn't make sense, I said ok and to let me know if this buyer backs out of the deal as I'd like to be second in line to purchase. An hour later, I got a text from someone else at the dealer saying the vehicle had a deposit and that I would be next in line to purchase. At that point I just forgot the chance to get it. Later that night, I got an alert that the vehicle was available for sale again. However, the vehicle is now priced at $7,000 higher than the price that I inquired at originally on Sunday and said I would buy on Monday when they opened. So what's really going on here? One minute it's sold at the advertised price of $17k and then later that day, it's magically available again but at now priced at $24k? As of this writing, it's still up on their own site and also Autotrader at $7k more than when I inquired to purchase it days ago. Is this type of game normal for this dealer? They also ignored my review on Google and have made no attempt to reach out.
Dealer Response
We apologize for any confusion or disappointment you may have experienced. Our dealership strives for transparency and professionalism in all our interactions. We would appreciate the opportunity to discuss this situation with you further and find a resolution. Please reach out to us at (844) 283-1830. Thank you.
Maximum rating = 5
My first BMW purchase.
My first BMW purchase. Our salesman Julian, and Steve, the technology Pro provided all the information I needed to make a good decision for the M340i Xdrive. The entire team at BMW of Fort Myers did a great Job.
Dealer Response
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We hope you have a great day!
Maximum rating = 5
Service was excellent.
Service was excellent. Shawn was very professional, knowledgeable and courteous. Entire staff was very helpful. Will service my car at this dealership only.
Dealer Response
Thank you for the kind feedback! We pride ourselves on providing excellent service and we are thrilled to hear that you had a great experience. We look forward to working with you again in the future!
Maximum rating = 5
The dealership experience should be simple and straightforward. That's why each of our vehicles features a Sonic Price.This means that the prices we show are:* Based on the selling price of identical vehicles in our community.* Accurate and in line with what you've likely researched.* A great way to eliminate the time-consuming back-and-forth negotiation process.Best of all each Sonic Price. We are one of the best places in America to shop for a car. We treat our customers like they want to be treated. We believe you should lead the buying process.
Find out what your used car is worth with our appraisal tool.