BMW of Fort Lauderdale

I purchased a 2020 M550i from BMW of Fort Lauderdale and experienced multiple critical failures in less than 10 days and fewer than 200 miles of driving. ​1. Coolant Failure: The car developed a significant coolant leak immediately. Professional diagnosis at another BMW dealer confirmed a cracked expansion tank and degraded vent lines (documented in TSB SI B12 07 21). The repair is quoted at $3,400 plus $300 for coolant flush. This level of degradation should have been caught during any basic inspection, let alone on a car marketed as "CPO" on their website. ​2. xDrive Negligence: Most concerningly, the dealer installed new rear tires (9mm) but left worn tires on the front (5mm). This 4mm variance violates BMW’s strict xDrive tolerance (max 2mm difference), which has caused transfer case shudder. This is a potential $7,000+ repair and it would have been better to just leave all four tires worn to prevent transfer case clutch damage. ​3. Misleading Advertising & Zero Support: The vehicle was listed as "Certified Pre-Owned" (CPO) on their site, yet I discovered after purchase the coverage had expired. I have reached out to General Manager Keith Cordeiro to resolve this amicably but have been ignored. ​I am now thousands of dollars deep in repairs on a car I’ve barely driven for two weeks, and BMW of Fort Lauderdale has made no effort to help in any manner. If you buy from this dealer, I strongly recommend a third-party PPI that isn't from Specktion as they didn't make an effort to check the vehicle beyond simple measurements and exterior inspection.

Perfect Perfect Perfect...Service center did a good and efficient job but the highlight of my visit was Christian, the BMW Genius. He was smart, showed me a ton of tips and tricks (unfortunately I only absorb some of them and need another session) courteous and really went above and beyond for me. Great job!

Ryan Schilt (our sales advisor) was phenomenal. My wife is a difficult customer, as it is hard for her to make a final decision on just about anything, especially a large purchase. Ryan truly spent about 15 hours with us, from start to finish (over 3 or 4 visits to your beautiful showroom). We live in Boca, thus we have closer BMW dealerships, however, none could possibly be as good as your dealership is/was. We visited a more local dealership before going to yours and the experience was not over the top, as your dealership is/was. I told Ryan he is a rising star at your dealership and I meant it. He knows how to deal with people well, he goes above and beyond what is required and I truly admire him for that. Ryan, thank you VERY MUCH - you are going to be star one day at Holman (BMW of FLL). Btw, Holman is a car dealership with over 50 locations across several high end vehicle brands. Holman started over 100 years ago and is currently in it's 3rd generation of family ownership. A wonderful, beautiful car dealership (to say the least). Everyone who works at Holman is a special person and will treat you right, from start to finish. A++ for Holman and all of it's employees. I truly mean all of the above.