133 Schraffts Drive
Waterbury, CT 06705

Get Directions

Sales: 860-947-4220

Used Cars: 860-947-4208

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 7:30am – 3:30pm

Reviews of BMW of Waterbury

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

883 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Visited BMW of Waterbury for my recent vehicle purchase

Reviewed by risingsun01June 11, 2025

Visited BMW of Waterbury for my recent vehicle purchase and couldn't be happier. I worked with Dennis who ensured everything was perfect all the way through from test drive to signing. Huge thanks to Jason too. Highly recommended!

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for the glowing review! We're pleased to hear that Dennis and Jason made your experience at BMW of Waterbury seamless from start to finish. Enjoy the ride!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I requested a quote on a M2, specs of vehicle sent to

Reviewed by koartist77May 21, 2025

I requested a quote on a M2, specs of vehicle sent to dealership from BMW, a general form email reply received..Like most dealers, their rep seemed more interested in getting a phone number rather than putting a quote in writing, this is a tactic most dealerships use so they can give you a number over the phone, raise it when you're in the door.. Watch out for this place.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Hello Mr. Taylor, we appreciate the feedback on your inquiry with us. I apologize for giving you the impression that we were trying to be nefarious in requesting your telephone number. I emailed you earlier, and would appreciate the opportunity to connect with you. I do want to clarify transparently that any pricing or quote provided by us, whether verbal or written, we stand by 100%. BMW of Waterbury not only provides transparent customer service in all departments, but genuinely honors our commitments so as to establish the longest lasting relationships with our customers. I apologize again for how our request was interpreted — it would be my pleasure to work with you personally if you'd like. I hope to speak with you soon. Best, Jason Herndon, General Manager 860-631-5849

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Matt Louis worked with my wife getting the 3series and

Reviewed by matosbrandon601April 29, 2025

Matt Louis worked with my wife getting the 3series and experience was the best. Definitely recommend

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

We appreciate your business and your review! Thanks from the BMW of Waterbury Team!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About BMW of Waterbury

Here at Hoffman BMW of Waterbury located in Waterbury CT we are dedicated to making your purchasing experience both professional and transparent. With 4.7 stars on Google we're highly recommended by our customers. Come visit us on Schraffts Drive in Waterbury and shop our extensive inventory of new and pre-owned vehicles where you're sure to find the perfect BMW X5 M3 or X3 to meet your needs. Our fully staffed service department including highly trained BMW Master Techs are here for you after you drive off the lot to handle any maintenance or repairs you may need.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top