BMW
New Car Dealership in Hartford, CT
Overall Rating
4.9/5
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Connecticut BMW lovers know that when they come to our dealership in Hartford, they're getting an incomparable luxury car-buying experience. We like to think our high-quality sales approach is what sets us apart from the competition, and we try our hardest to match the high caliber of the vehicles we sell. We could go on about how wonderful our dealership is, but naturally we're biased. That's why we're proud that BMW of North America recognized New Country BMW as a 2014 Center for Excellence. Our goal is for you to drive away completely satisfied with your customer service experience at our dealership. We wouldn't have it any other way!
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New Country BMW Reviews
Overall Rating
4.9/5
615 out of 629 people recommended this dealer
Great service
Reviewed by BMW Customer
in hartford, ct
October 02, 2020
Great service! Did everything by text message with my advisor, she even sent me a video from the technician about my car! We will be back!
Bad Service
Reviewed by rafael a ramirez
in NEWINGTON
September 28, 2020
Last week i took my X5 and my 530Xi for a service recall to New Country BMW. Complete disappointed with their service.
Let me start with the X5 recalled for airbag. well after picking up the car my wife was using her car with out noticing that the airbag was not placed correctly in the steering column it was sticking out ,you could it read the serial number of the airbag,she was afraid that the airbag could deployed if it was pushed in.we took it to a ford dealer and they were able to placed correctly.Why ford dealer? it was open on Saturday close by home since BMW ignored the phone call detailing the issue . I haven received a phone call as i am writing to find out what happened.
My 530Xi was more serious, i dropped of my vehicle at 7:00 am for a battery cable replacement and oil heater exchanger recall.
1:00 pm no calls by dealer , i decide to call to find out the status the service rep told me it was gonna get done later in the afternoon ,i say wooo! hold on i have to get to work at 3:00 ,she said hold on came back and stated parts were ordered and arrived at noon but the tech was already working on another car. What ? my appointment was placed a week ahead how could you not have parts,any ways she said the car it will be done in one hour, took uber to pick up my car they told me the second recall was not done. i was already mad so took my keys and left as i was driving in the highway felt my break pedal going to the floor with out resistance i get off the highway and my breaking was feeling long stopping.called the dealer ,that is what the nonsense started, they told me they didn't do anything with my breaks ,not related .I replayed how can i have no breaks when my car was perfectly this morning.The service manager a totally xxxxxx-bag told right away that they will not claim responsibility i said hoe come my car was not like that this morning .He stated that the tech never opened the hook(lie) only worked from the truck to replaced the positive battery cable(lie).
He offered help repairing my car if i paid the towing and parts and labor.What a nice guy .
The ford dealer tech removed the cover after dealing with to bolts completely rusted (apparently the BMW tech never attempted to removed them)look at it and the break line was broken inside of a metal bracket holder that it was lose on top of the cover. So the BMW tech never took the cover off to removed the battery cable ,he pulled down the cover to get to the cable and the other side of the cover hit the bracket that pierced the break line.
That is why they were waiting for parts but since i need it my card they decided to give it to me putting my life in danger.
I will never go back to this dealer recall or not . I will prefer die from a safety recall than be murdered by a service tech from New country BMW.
totally irresponsible ,insensitive people.
If you want to go to this dealer you choice but i will check everything before i drive off.I have pictures and videos of both cars . Sorry cant be uploaded here for you to view.
Purchase a new car
Reviewed by Odette Lawrence
in Hartford, CT
October 06, 2018
Received excellent customer service from the whole team especially Kevaughn during my encore visit. He was very knowledable and assisted me with all my questions regarding my new vehicle.
