New Country BMW

Purchased my new BMW X3 a week ago. Sales discussions went smoothly, deal was agreed and delivery went well with a full review of all the main digital features with Connor, our assigned BMW genius. Thanks to Michael for his salesmanship.

Terrible dealer and fraudulent service department. We bought a used X3 there a few months ago. They said they check it out completely and serviced it. Six months later we go in for the oil change and they give us a large list of services that need to be completed including changing the rear rotors out. Keep in mind we bought this car with around 36,000 miles and my wife put on a little over 1500 miles since purchase. Anyway, they called and said it was almost $4k for the oil change, rear brakes etc. The told my wife the rotors were a safety issue. The offered an extended maintained plan for around $5k. I said ok and we would take the warranty. When we went to pick up the car, they said they did not change the rotors because they measured it wrong and now it does not need it. So, as a cash customer, they have a laundry list, but when it is under a maintenance plan, it no longer needs it. I told them about my dissatisfaction and that I would not take the plan and will pick up the car and pay for the services. When I picked it up the windshield was cracked. They agreed that it happened while it was in their care but said I had to turn it into my insurance as they are not responsilbe for any damage even if they caused it. They said there is vandalism all the time there and it is the customers responsibility. I think they broke the windshield intentionally but the advisor said it could have happened when the technician test drove it. They blame the mechanics for everything. I left a message with my Attourney and will be taking further action with the state and insurance company. I am also selling this car and will buy a Lexus. I will NEVER buy another care from these scammers. NEVER. BEWARE.

Terrible dealer and fraudulent service department. We bought a used X3 there a few months ago. They said they check it out completely and serviced it. Six months later we go in for the oil change and they give us a large list of services that need to be completed including changing the rear rotors out. Keep in mind we bought this car with around 36,000 miles and my wife put on a little over 1500 miles since purchase. Anyway, they called and said it was almost $4k for the oil change, rear brakes etc. The told my wife the rotors were a safety issue. The offered an extended maintained plan for around $5k. I said ok and we would take the warranty. When we went to pick up the car, they said they did not change the rotors because they measured it wrong and now it does not need it. So, as a cash customer, they have a laundry list, but when it is under a maintenance plan, it no longer needs it. I told them about my dissatisfaction and that I would not take the plan and will pick up the car and pay for the services. When I picked it up the windshield was cracked. They agreed that it happened while it was in their care but said I had to turn it into my insurance as they are not responsilbe for any damage even if they caused it. They said there is vandalism all the time there and it is the customers responsibility. I think they broke the windshield intentionally but the advisor said it could have happened when the technician test drove it. They blame the mechanics for everything. I left a message with my Attourney and will be taking further action with the state and insurance company. I am also selling this car and will buy a Lexus. I will NEVER buy another care from these scammers. NEVER. BEWARE.