BMW of Bridgeport

Very upsetting and frustrating experience at this dealership. I purchased an X5 and upon the test drive I pulled over in a commuter lot and noticed it was making a clicking noise when turning on an incline and also needed an alignment badly. I mentioned to the salesman and I purchased the car being promised that it will go through the shop and if it needed anything it will be replaced. However, I had to bring it back twice just after a few days after I took it on delivery. Nonetheless The shop basically guessed and did lower control arms and it didn’t solve my concern at all. The service advisor mentioned to me the technician still heard the clicking sound after the “repair” and then the sales manager called me trying to minimize the situation and make it seem nothing under the car was failing and that the sound has “lessened”. He then tried to recommend shocks on the car that only has 30 K miles and tried to offer me them at cost. Expecting a customer to spend thousands of dollars on suspension repairs immediately after purchasing a BMW—especially when the issue was identified before purchase and remains unresolved—is unacceptable. They knew it was a problem and admitted to me that the noise is still there and didn’t make the situation right. It’s clear they wanted me to spend money now. Meanwhile, I never even received a call from the service manager to explain how they attempted to fix my car but failed. It is clear the car was rushed through the shop, the issue was not properly diagnosed, and the responsibility was shifted back to me instead of being corrected. This is truly ridiculous since you would think you bought the car from a Bmw dealer and you’d be expecting Bmw standards. I’d never recommend anyone to buy a Bmw from this dealership.

I’ve purchased four vehicles from BMW of Bridgeport two X5s, an M4, and a 740Li — and every experience has been exceptional. Sam, Joe, and Michael are hands down the best team to buy a car from. They always work hard to get you the best deal, provide top-tier service, and genuinely look out for their customers. The new dealership is beautiful, and everyone there goes above and beyond to make the process smooth and enjoyable. Michael in finance is also incredibly efficient and ensures every detail is handled correctly. Anthony and Jake in the genuis sections are fantastic as well and their service team is also top notch Simply put, this is the best BMW dealership in the tri-state area don’t waste your time anywhere else.

Unscrupulous business practices. First, their internet ad said to click for a special e-price which required my email and phone number. After they got my contact info, they responded that the e-price was the same as the advertised price. Next, we agreed on that price and the sales person, Giselle, went over the extra charges, first was $995 for doc fees which was far higher than other dealerships that I had spoken to and $600 for NJ registration but she assured me that I would be refunded any amount that exceeded NJ's actual charge. I told her that the doc fee was outrageous and I wouldn't be interested. She called back several days later and I told her that I would be interested to look at the car if they dropped the price or the doc fee by $500. She spoke to the sales manager and told me they would reduce the price by $500. We then discussed the price breakdown and I reconfirmed with her that only NJ's actual charges would be withheld from the $600 charge. I drove up to see the car, loved it, and bought it. When I was finalizing paperwork with the finance manager, Michael Painter, he went through the charges line by line, and I confirmed with him that I would be refunded any funds that would exceed NJ"s actual charges which he confirmed. However, when my check came there were additional deductions of $35 and $137 I called and spoke to Michael and he said that the $35 was postage for my tags and the $137 was probably a miscalculation of NJ sales tax. I told him the tax was correct, so he said he would find out and get back to me. He called back and told me that I was being charged $137 for an outside service filing my paperwork, I told him this was unacceptable as I had been told by 2 employees, including him, that I would not have any extra charges. He escalated to the sales manager, Leo Albert, who called me. Unfortunately I missed his call. I called him back 3 times with no response which gives you a good indication as to how little they value their customers. It's shocking that I would get the same information definitively from 2 employees and that they wouldn't honor it. I purposely chose to buy a BMW from a BMW dealer as I felt that would be the easiest and safest place to buy a BMW. Man was i wrong!!!