Schomp BMW

My recent vehicle purchase from Schomp BMW on 11/24/2025 was a deeply disappointing experience that directly contradicted the dealership's advertised "One Price. One Person. One Hour" commitment. The process was characterized by significant delays, poor communication, and a failure to address post-sale issues, falling far below the standard expected of a premium brand. My primary concerns are as follows: -A complete disregard for my time. Despite a clear 9:30am arrival and communication of a 12:30pm appointment, the purchase process extended to over 3.5 hours due to unexplained and frequent delays. My salesperson - Micah - was repeatedly unavailable, failed to communicate next steps, and left me unattended multiple times to the point where I had to have reception page him and personally seek help from the finance office. Even after I stated I was late, he continued to attempt upsells, demonstrating a blatant disrespect for my schedule. -Failure to Honor a clear post-sale assurance. During the test drive, I noted the front end felt out of alignment. Micah assured me that Schomp had a 30 day post purchase inspection warranty on the vehicle and anything that was found in the post purchase inspection of the vehicle would be addressed (outside of the engine). I took the car to a Acura dealer and it was confirmed that the car needed a tire alignment, wheel balance and they also found the rotors were warped and the brakes were between 4-5mm, a direct contradiction of the dealership's own "Multi Point Inspection Form" which falsely recorded them to be at 7mm "or greater". This is not a simple oversight, it is a misleading document. Despite multiple attempts via email, phone call and multiple texts, it took over 5 days to receive the dismissive reply "I did not have luck with the alignment". A detailed email was sent to the General Sales Manager for resolution before the 30 day "warranty/guarantee" expired - I'm still waiting. -Unacceptable vehicle condition at delivery. The interior was saturated with an overpowering, non-optional fragrance that has caused persistent headaches and remains a nuisance - an unprofessional and intrusive detailing choice for a delivered vehicle. The pattern of poor communication, disregard for commitments, and provision of inaccurate documentation reflects a systemic failure in customer care. Shop elsewhere.

Unfortunately this employee was unhelpful, rude, and aggressive. We were sent to his location to purchase a part. We were given the incorrect information by a mechanic. Rather than try to help resolve the complication, he chose to be condescending, dismissive, and appeared to be annoyed by the request to help a customer. His demeanor is a reflection of the BMW Schomp Highlands Ranch location and should be addressed if he is to continue working with customers.

Buying a car is a pain in the xxx. It wasn’t though for us at bmw Schomp