BMW of Carlsbad

Brought my car in for pre-road trip checkup. The service dept is top notch and my service advisor treats me like family. I won?t have any other company work on my car. Same was true for my previous BMW.

I was treated as royalty as i landed on premises. Demetrio, Jordan and the finance manager i dealt with were sent from heaven. Their professionalism is impeccable.

I?ve been driving a BMW X5 for about seven years, and when the time finally came to purchase a new car this year, I didn?t feel the need to reinvent the wheel. I loved my X5, so choosing the same model again felt like coming home. My husband and I don?t enjoy the usual back-and-forth of price negotiations, so we decided once again to use the Costco Auto Program. Our first visit, to the Escondido location, was unfortunately a very unpleasant experience. We contacted Costco right away, and they promptly connected us with BMW of Carlsbad?and that?s where everything changed. While I was still on the phone with the Costco representative, Tyler Mezzanares called me directly. From that moment on, the process felt effortless. Over the phone, Tyler immediately understood what I was looking for and quickly emailed several vehicle options so I could compare them side by side. His speed, clarity, and no-nonsense approach instantly impressed me, and we set up an appointment right away. Although they didn?t have the exact exterior color I originally wanted, Tyler?s professionalism and genuine reliability gave me enough confidence to move forward and visit the dealership. We arrived a bit earlier than scheduled, but the dealership already felt lively and well-organized. The showroom was clean, modern, and welcoming. Every staff member we encountered greeted us warmly, which made us feel genuinely welcomed?not just ?processed.? Tyler was waiting for us at the entrance and greeted us with the same kindness and calm confidence he showed on the phone. Since we already knew which model we wanted, the shopping process itself was straightforward. Even so, Tyler prepared multiple vehicles for us to compare, clearly explained the features, and made it incredibly easy to narrow down our choices. His explanations were so clear and honest that what could have been a long decision became surprisingly quick. We ended up choosing between two vehicles, and the moment we saw the final one, the decision was immediate?it just felt right. Thanks to Tyler, buying a car became an enjoyable experience rather than a stressful one. He is friendly yet highly professional, knowledgeable without being pushy, and?most importantly?exceptionally good at understanding a customer?s needs. Every step of the process felt smooth, respectful, and thoughtfully handled. If anyone around me is considering purchasing a BMW, Tyler Mezzanares will be the first person I recommend. BMW of Carlsbad left a strong and positive impression overall, and when it?s time for our next car, this is exactly where I plan to return.