3645 Auto Mall Dr
Thousand Oaks, CA 91362

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Sales: 800-635-6073

Used Cars: 800-635-6073

Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Rusnak BMW

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

1532 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great dealership.

Reviewed by Douglas Weinmann from Santa Monica ,CADecember 04, 2025

Great dealership. Always a pleasure to come to Rusnak. Josh in service is a true professional. Waiting room and environs are wonderful. Great coffee and very comfortable.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

The Rusnak team is very professional and friendly.

Reviewed by mattNovember 29, 2025

The Rusnak team is very professional and friendly. The always take great care of me and I would recommend them to anyone.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Hi Matt, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rusnak BMW. We do hope we can be of assistance in the future. Take care! Ken Christ General Manager kchrist@rusnakautogroup.com (805) 267-8308 https://www.rusnakbmw.com

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

Purchased a vehicle from Rusnak BMW on 11/2025.

Reviewed by Joseph Molina from Santa Ana, CANovember 28, 2025

Purchased a vehicle from Rusnak BMW on 11/2025. It took over four hours to complete the process from start to finish. To their defense it was a Sunday where they were apparently short staffed. However, our sales person was attentive and friendly. Another area of improvement is for them to increase their flexibility to pricing. I felt the price of the vehicle was high compared to similar vehicles listed on the BMW website. Overall, I felt my experience was average.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hello Joseph, we appreciate you taking the time to leave us this feedback. Here at Rusnak BMW, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our General Manager at (805) 267-8308 to discuss ways we can better serve you in the future. Ken Christ General Manager kchrist@rusnakautogroup.com (805) 267-8308 https://www.rusnakbmw.com

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Rusnak BMW

Rusnak BMW is one of the nation’s most celebrated dealerships, winning the prestigious 2018 Center of Excellence Award, presented by BMW of North America making them a 7-time Center of Excellence Award winner. The Center of Excellence Award recognizes the entire team at Rusnak BMW for providing exceptional client care and concern and for demonstrating a high level of excitement and passion for the BMW brand. Our number one concern is your satisfaction. We have a strong and committed sales staff with many years of experience satisfying our customer’s needs. Our online dealership was created to enhance the buying experience for each and every one of our internet customers.

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