2925 Corby Ave
Santa Rosa, CA 95407
Sales: 707-703-1360
Used Cars: 866-930-5641
Sales Department
| Sun | 10:00am – 6:00pm |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:30pm |
| Tue | 7:30am – 5:30pm |
| Wed | 7:30am – 5:30pm |
| Thu | 7:30am – 5:30pm |
| Fri | 7:30am – 5:30pm |
| Sat | Closed |
See all dealerships near Santa Rosa, CA that carry BMW
Overall Rating:
4.7 (out of 5)
95% recommend this dealer
589 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Do the right thing when no one is looking.
Do the right thing when no one is looking. Brought my 2022 5 series to the service department to have my lower seat bolster repaired under warranty. I was told this was regular wear and tear for a vehicle with 36,000 miles (still under warranty). I was not given any documentation for my visit except a 'we won't fix that under warranty and try to contact BMW. Pictures attached. BMW had the same response, no written response. I guess BMW doesn't like it when I give their employees a one star review on the 'how did we do' phone calls. I clean my seats as per the owners manual. I hand wash my vehicle weekly. I have a desk job where I wear slacks and occasionally jeans. This is not normal wear and tear and you know it. Here I am being a Karen, because the service department won't fight for their customers when they know BMW is in the wrong. That is if they even actually asked if it is covered under warranty. I'll spend my money elsewhere next time, this includes the two people I know who bought cars there in the last 12 months because I was telling them what a great dealership this was. Do better.
Dealer Response
Chris, Again, I apologize for not meeting your expectations.
Maximum rating = 5
Very courteous and friendly.
Very courteous and friendly. Quality of work ,super. Limited access to writing what I want to write on this appš„¶
Dealer Response
We appreciate the review. Thank you!
Maximum rating = 5
Mike Allen is the best!
Mike Allen is the best! Car needed a ton of work and it was taken care of quickly. Highly recommend.
Dealer Response
Thank you for your 5-star review! I'll be sure to share your feedback with Mike and the Team.
Maximum rating = 5
The Hansel family has been in the transportation industry since the automobile was born. We are a family-owned dealership group operating in North Bay California. Representing 13 brands with 7 locations in the towns of Santa Rosa and Petaluma we can be sure to find the right vehicle for you! We also offer a wide variety of purchase options extended warranty and vehicle care packages. Visit us in the beautiful Wine Country!
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