Santa Monica BMW

I reached out on a car they had just posted on cars.com. They said “they would send me a car fax and pictures when it came out of their shop.” I checked a few days later and they had sold the car and never responded to my email. Very unprofessional!!!

After four BMW's over 25 years at Santa Monica BMW, I think I am a fine representative to write. a review on them. I never purchased a vehicle from them, always somewhere else. However, always serviced my car there... 1) a 2012 328i hardtop convertible, 2) a 2014 328 Sportwagon, 3) a 2012 328i 6 cyclinder sportwagon, and 4) a 2019 X3 S30i. My favorite of the bunch was the engine of the X3, the sport suspension of the 2014 sportwagion, and the best torque was the 6-cyclider 2012 Sportwagon. Overall favorite is the newest X3... what a car. After all these years, I only had one issue..I was promised a car detail if I did a review of the service rep's work before my car was done, and after when I brought it up, he acted like he didn't know what I was talking about... Lesson: GET IT IN WRITING, ALWAYS! Just because they"recommend" something you don't need to do it. Remember that. Overall, it is a great delealership in my eyes. I would go here vs.Beverly Hills BMW any day!

My tire pressure monitor light came on so I took it to Cesar Pleitez. He fixed the problem even though it took almost eight hours of programming which is normal. I am very happy. SM BMW offered me Uber ride as well .