BMW Of San Luis Obispo

I purchased a 2022 BMW X5 M5 Cash and shipped to Texas. Their communication was horrible. Now when I was researching the vehicle they kept calling but once they receive the wire transfer, I had to check on the wire transfer receipt (and we have the same bank), delivery, title and anything else. It took me 2 weeks to receive my vehicle. And even then I had to call them to tell them that it was delivered. And the over-charged me for the transport per the driver. The salesman Carson provide me with some many misinformation, starting with vehicle will be ship once the payment was received to not provide me with the tracking of my vehicle. The only time I knew my vehicle had arrived once one the truck pulled up in my neighborhood. If you are buying out of state this isn't the dealership for you at all miscommunication to no communication at all. I'm paying CASH for a 2022 BMW X5 M5 and they still ran my credit.

Terrible experience from a dealership that operates nothing like what you'd expect from the BMW brand. After leasing my vehicle, I canceled a protection plan well within the 30-day window and was told I’d receive a “full refund.” Now I’m being told tax and finance charges won’t be refunded, even though the amount was rolled into the lease—not handled as a separate item. No explanation, just silence. I’ve sent over ten emails to both the finance department and the general manager, with almost no real response—just a few vague, one-line replies that don’t answer any of my questions. Phone calls go unanswered too. It took nearly 3 weeks for them to pay off my trade-in, during which I had to make another payment and was charged more tax and APR on a vehicle they already sold. It’s been over a month and I still haven’t received registration paperwork or permanent plates—just a temp tag with no supporting documents. When I picked up the vehicle, it was only half charged—I had to stop to recharge on the way home. That might seem minor, but it reflects the overall carelessness and lack of professionalism. I leased another BMW from a different dealership two weeks later, and the experience there couldn’t have been more different—organized, responsive, and transparent. This dealership's follow-through and business practices raise serious concerns.

I found SLO BMW online and everyone I worked with was very knowledgeable, friendly, and accessible. I highly recommend this dealership.