BMW
New Car Dealership in San Luis Obispo, CA
Overall Rating
2.7/5
Read dealer reviews
In developing our founding commitment ( The Cardinale Way ), we selected key words that are as meaningful to you as they are to our mission. One of those is "relationship." With every introduction, we are looking, not for a single transaction, but to "develop" a relationship with our customers, not just a good relationship, but an "outstanding" relationship that will outlast your car.
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BMW Of San Luis Obispo Reviews
Overall Rating
2.7/5
9 out of 20 people recommended this dealer
Overall Facilities:
2.8/5
0 Stars - Horrendous Customer Service
Reviewed by Michelle
in San Luis Obispo
June 14, 2020
If a 0 star rating were possible, it'd still be too generous for this operation. The service is truly atrocious, and the employees even worse (namely the sales manager Ryan and our sales associate Scott).
After purchasing a 2019 X3 M40i in November 2019 from Scott at BMW SLO, we are now (it's June 2020!!) being told that we either need to drive 7 hours round trip back to their dealership to retrieve the key, or pay $500 to have the extra key they owe us programmed in our area. We live over 300 miles away from the dealership, a fact we made abundantly clear at the time of purchase.
Outside of the insane inconvenience and unreasonable "solutions" they've offered, the employees (Ryan, Scott, and Jose) behavior was rude, dismissive, and frankly shocking. Their basic attitude was "all we owe you is a key, it doesn't have to work, your choice to get it programmed or not". The manager we escalated to (Ryan) even commented that we were lucky he called us back in a timely manner instead of making us wait like he had originally planned.
Management (specifically looking at you here Vince), a few questions for you:
1) do you think your employees behaved appropriately?
2) do you think your sales associate (Scott) did the right thing by the customer when he promised us two keys (and wrote it on the term sheet), but let us drive off the lot KNOWING we could not easily return to have the key programmed?
3) assuming you care about the customer and you agree your dealership made a mistake allowing us to leave with a single key, do you really think we, the customer who has been inconvenienced and disrespected (and hung up on!) for 7 months, should be responsible for paying a local dealership the $500 programming charge?
Looking forward to your answers to my questions, not a generic response please. Will be escalating and contacting every member of Cardinale Auto Group I can find, as well as BMW of North America.
Other BMW customers, go somewhere else to buy or for service. You might find a deal here but the people and process will make you regret it.
worse dealership in the world liars cheats thieves
Reviewed by john doe
in slo ca 93446
June 12, 2020
they stole the floor matts they dident send back money they said they wood they sold the car without disclosing it had been in wreck they basically are liars and just want you to give them money worse dealership in the world
Great Experience!
Reviewed by Amber
in Arroyo Grande
August 30, 2013
I had a wonderful experience here at Coast BMW when i bought my new 3 series! Everyone was great and i appreciate their time! i defintely recommend them anytime someone wants a car.
