BMW of San Francisco

Sold us a lemon, omitted our free 2-month warranty, dodging our calls to run the clock. This dealership took 3-4hrs to sell us a Kia that we discovered has a shudder between 45-65 mph. We though since it had only 30k mi in 5 years, we'd decline a $2k-$3k extended warranty. They neglected to tell us about a free 60 day warranty we were eligible for until calling us 47 days after we purchased the vehicle, insisting we e-sign documents to cover their mistake. Now they're giving me the run around and avoiding my calls. Very questionable ethics.

Very professional service. Whole process a bit slow due to unfreezing of credit. But got a great car at a fair price.

If you enjoy being lied to, ghosted, and generally treated with contempt, then this is the perfect dealership for you! I was excited to customize a new vehicle and this dealership promised an allocation and great discounts. BIG MISTAKE. After weeks of waiting and countless unanswered emails, I learned they never secured a production number. Salespeople Winnie vanished, leaving me in the dark. Months later, I discovered my vehicle was never even built. Now I’m fighting to get my deposit back as Dinu also ghosted me after my refund request. DO NOT TRUST THIS DEALERSHIP.