BMW of San Francisco

Very professional service. Whole process a bit slow due to unfreezing of credit. But got a great car at a fair price.

If you enjoy being lied to, ghosted, and generally treated with contempt, then this is the perfect dealership for you! I was excited to customize a new vehicle and this dealership promised an allocation and great discounts. BIG MISTAKE. After weeks of waiting and countless unanswered emails, I learned they never secured a production number. Salespeople Winnie vanished, leaving me in the dark. Months later, I discovered my vehicle was never even built. Now I’m fighting to get my deposit back as Dinu also ghosted me after my refund request. DO NOT TRUST THIS DEALERSHIP.

Avoid at all costs! My experience has left me feeling both frustrated and deceived by the handling of critical paperwork and communication regarding the lease return process. Before leaving the dealership, I made sure to double and triple check with your representatives, Rod Helaire, Nick Acosta, and a lady who's responsible for inspection, to confirm if there were any remaining documents that needed my signature. Both assured me that everything was taken care of and that we were all set. Based on this information, I left the dealership under the impression that the process was complete. However, upon returning home and logging into my BMW Financial Services portal, I found that a Federal Odometer Disclosure form still required my signature. When I contacted BMW San Francisco regarding this issue, I was informed that this form should have been signed in person at your dealership. This was a critical piece of paperwork that I was not made aware of at the time, despite my specific inquiries. Adding to my frustration, I was subsequently informed that I would be billed for damages to the car, which feels like an attempt to take advantage of an oversight that was not mine, but rather a result of your team’s lack of thoroughness. During both pre-inspection and the final inspection, I was told that the car is in excellent condition with no fees associated on my part. I feel tricked by this situation. I cannot help but wonder what might have happened if I had not proactively checked my BMW portal and raised the issue myself! The omission and oversight by your staff are unacceptable, and it is deeply concerning that I was allowed to leave the dealership without completing all necessary paperwork. Furthermore, the attempt to charge me for damages afterward, despite the clear lapse in communication and process on your end, is highly unprofessional. Last but not the least, when I was at the dealership in July, Rod Helaire suggested me to extend one extra month for the lease (I told them that our credit score couldn't be pulled at that time), and told me that I should not pay the registration fee. However, when I return the car in August, I was informed that I have to pay the registration fee for 24-45, together with hundreds of dollars penalty! All of the disgusting experience that I encountered was due to their unprofessional practice, greed for sales, and lack of customer-centric attitude. Avoid at all costs! Shame on you BMW San Francisco!