5090 Kearny Mesa Rd
San Diego, CA 92111

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Sales: 855-587-7636

Used Cars: 888-241-2184

Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 6:30am – 6:00pm
Tue 6:30am – 6:00pm
Wed 6:30am – 6:00pm
Thu 6:30am – 6:00pm
Fri 6:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of BMW of San Diego

Overall Rating:

4.8 (out of 5)

92% recommend this dealer

764 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

BMW of San Diego always provides excellent service.

Reviewed by ekbarryDecember 08, 2025

BMW of San Diego always provides excellent service. I’ve been with them since 2018!

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for being a loyal customer since 2018. We appreciate your continued trust in BMW of San Diego. Looking forward to supporting you for years to come.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Chris is the Worst.

Reviewed by michaelclark1117December 05, 2025

Chris is the Worst. Extremely disappointed with BMW San Diego and especially with the Service Manager, Chris. At the end of October, I brought my vehicle in for warranty work on the soft-close doors. While it was in their care, the service department scratched my car. Mistakes happen, and BMW acknowledged it and agreed to cover the repair. That part was fine. What happened next was unbelievable. It took over a month of calling, leaving messages, and being told Chris “wasn’t available” before he finally returned a call. He apologized and told me he would personally handle everything. I trusted that. Two more weeks passed, and nothing happened. The shop that repaired the scratch has been trying to contact Chris for payment so I can pick up my car—but Chris won’t answer them, won’t answer me, and won’t return a single call. He’s completely dodging responsibility for a repair BMW already agreed to pay for. I’ve now been waiting far longer than necessary, without my car, simply because BMW San Diego’s service manager refuses to communicate or follow through. It is absolutely unacceptable for a luxury brand. Between the lack of professionalism, the constant runaround, and the complete absence of accountability, this has been the worst dealership service experience I’ve ever had. I will not be returning and strongly recommend others think twice before trusting their vehicle to BMW San Diego.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Brad was very helpful and communicated effectively,

Reviewed by MandbhartDecember 03, 2025

Brad was very helpful and communicated effectively, completing the repair well within the expected timeline!

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

We appreciate your feedback about our team's assistance at BMW of San Diego. Thank you for recognizing the timely repair and effective communication. Your satisfaction is important to us.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About BMW of San Diego

BMW of San Diego is the leading BMW dealer in San Diego CA. Call our friendly staff today to learn about our latest BMW specials get details on any vehicle discuss your trade-in or even talk financing on your next car. We are here to help you. Are you comparing lease programs or internet specials? Maybe you simply want the best price on a new or used car? For all of this and more look no further than BMW of San Diego. Our team is professional offers you a no-pressure environment and operates with the quality you expect from a Penske Automotive dealership. We look forward to helping you with your next new or used car.

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