4350 Rosewood Dr
Pleasanton, CA 94588

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Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 7:30am – 5:00pm

Reviews of East Bay BMW

Overall Rating:

4.9 (out of 5)

96% recommend this dealer

1500 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

4.0 (out of 5)

With the exception of having to wait so long to check in,

Reviewed by cca3chorroJanuary 16, 2026

With the exception of having to wait so long to check in, everything else was great! Kier was exceptional and made up for my long wait.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

BAD FAITH!

Reviewed by DON74January 15, 2026

BAD FAITH!! Have 530e bought from East Bay. . Hybrid transmission problems. Dealer won’t acknowledge it. Bought extended warranty for $3,000 months ago prior to base warranty expiration, due to lack of repair by dealer. Was just informed BMW North America decide not to ‘activate’ the warranty due to some technicality they invoked. IMMORAL CONDUCT. THEY ARE ‘SORRY’ BUT DON’T CARE. Have bought three cars there. NEVER AGAIN.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Excellent Customer Service as I have become accustomed to

Reviewed by brucebidwellJanuary 14, 2026

Excellent Customer Service as I have become accustomed to at East Bay BMW, today Bruce Wong checked me in and took good care of me and had a Uber waiting for me when we were done. Bruce was a super friendly and made sure I understood everything that was scheduled to be done to my car and the cost associated with the services.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Brucebidwell, we're happy to hear you had such a positive experience with our team!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About East Bay BMW

Please Note: We are currently under renovation but we are still open! East Bay BMW is located in Pleasanton CA and serves the greater Bay Area-Alameda County Contra Costa County and San Joaquin County Pleasanton Dublin Livermore Danville San Ramon Castro Valley Hayward Bryon Tracy Castro Valley. East Bay BMW has new Certified Pre-Owned and Used BMW models 1 Series 3 Series 5 Series 6 Series 7 Series X3 X5 X6 Z4 M3 M5 M6. We offer out of state shipping!

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