BMW of Palm Springs

Out of state purchase nightmare! Strongly advise buying from a dealership with a much better BBB & customer satisfaction rating. The on-going delays, along with the lack of transparency, communication & urgency at this dealership has resulted in the most frustrating car buying experience EVER! 6/18/25 Committed to purchasing a CPO vehicle 6/20/25 Received purchase docs, with multiple errors, including missing inspection results on the CPO checklist 6/23/25 eve: Received 3rd & FINAL set of purchase docs (rejected 2 previous sets due to multiple errors) 6/24/25 Funds wired to dealership & discovered they reduced the vehicle price online AFTER the purchase agreement was signed. Requested refund of the price difference & received partial refund for the inconvenience 6/25/25 Dealership confirmed receipt of wired funds 6/26/25 Transport co. picked up vehicle & I received digital copy of title & registration docs to review - notified Finance mgr that the ‘Appt. of Agent’ form was incomplete (missing the agent’s name & address) 6/27/25 Received physical title transfer & registration docs to sign via FedEx & the ‘Appt. of Agent’ form was STILL missing the agent’s name & address, which was not provided until several hours after the other signed docs were dropped off at FedEx 6/28/25 eve : Received the FedEx label via email to return completed & signed Appt. of Agent forms 6/29/25 Dropped off signed Appt. of Agent forms at FedEx & emailed a copy to the Finance mgr 6/30/25 Transport co delivered vehicle & there was only 1/4 tank of gasoline in the car 7/01/25 Finance mgr. PROMISED title & registration docs would be overnighted to the MI title co. Agent 7/03/25 Emailed Finance mgr. requesting tracking # & date title w/ docs were sent to MI title co. - NO RESPONSE 7/07/25: 9-10 am Sent 2nd email request to Finance & Sales mgrs. 10:35 am Called MI title co. who confirmed they never received the title or any docs from the dealership 12 pm Left VM with dealership General mgr 12:35 pm Left a message with the dealership receptionist to have the General mgr’s boss contact me NO RESPONSE FROM ANYONE AT THE DEALERSHIP 1:15 pm Called IndiGO Group (TX) - dealership owner & demanded they force the dealership to overnight the title & docs to the MI title co. immediately. 2:30 pm Sales mgr. called & the Finance mgr. claimed the person responsible for title transfer & docs was unexpectedly out of the office as of the previous wk. 4:41 pm Sales mgr called back with the name of the Office mgr who would overnight the title & docs to the MI title co.. 4:53 pm Office mgr stated all title transfer & registration docs were uploaded into a system & the review will take approx. 24 hrs. Title & docs can’t be sent to MI title co. until the review is completed. 7/08/25: 2:38 pm Office mgr emailed me that the docs were rejected AND a different title co. was assigned, so now I need to sign a new Appt. of Agent form & overnight to the dealership 3:06 pm Left VM for Office mgr to call me 3:31 pm Called IndiGO Group to intervene 8:34 pm Office mgr confirmed title & docs would be overnighted on 7/09/25 7/10/25: MI title co. received & processed title transfer & plate registration, emailed me copies & overnighted me the originals. Dealership lost the 2nd key fob (rec’d replacement 7/10/25) & also lost the owners manual which had to be ordered directly through the mfgr in Germany & will take 3 wks to arrive.. This entire transaction lasted 23 days due to slow processes & a plethora of inefficiencies at this dealership - primarily caused by unnecessary paperwork delays. I also incurred expenses for 10 days of car insurance on a vehicle I couldn’t legally drive & could not sell my other car during this time..

I was very delighted with the service I received from BMW of Palm Springs. Chris Hapner, the service advisor did an excellent job of getting my BMW in and out of the service center in record time. Again, GREAT job team!! Thank you BMW

Best car buying experience ever. Quick fast efficient. Orlando was a great help and I love the car