BMW
New Car Dealership in Norwalk, CA
Overall Rating
4.9/5
Read dealer reviews
McKenna BMW in Norwalk is a premier new and Pre-Owned BMW dealer for Los Angeles. We provide luxury automobiles at extraordinary prices with outstanding customer service.
McKenna BMW is a family-owned and community-focused business, serving Los Angeles since 1957.
Our dealership is located right next to the freeway, and we are only 20 minutes from anywhere in Los Angeles and Orange County. We are proud to have the largest BMW inventory in Southern California.
Can't make it to our service department, or don't want to wait for your vehicle to be ready? Take advantage of our flatbed pickup service for any scheduled service appointment.
Need service for your new BMW?
McKenna BMW's BMW-trained mechanics can help.
McKenna BMW Reviews
Overall Rating
4.9/5
455 out of 465 people recommended this dealer
Overall Facilities:
4.5/5
Never Heard From Dealer on Cars.com
Reviewed by BillC
in Covina, Ca
May 28, 2020
Asked for information about a vehicle McKenna had on Cars.com and I never heard from the dealer in regards to the availability, financing, or even an appointment to visit and see the vehicle in person.
Go elsewhere. Everyone is rude and entitled.
Reviewed by Christian H Reus
in Corona
June 10, 2019
My experience at McKenna BMW was a pain. I wanted to ride out my new car high until I wrote this review to see if I still felt the same dissatisfaction, and I still do.
My pregnant wife and I arrived at 11:30AM, and we finally left at 7:45PM. 8 hours to finally get off the lot with a car.
First off, they were very possessive of the service history. They did not want to disclose that and had the excuse of, "it's locked in someone's office and they are not here. Reach back out to us on Monday and we'll get that to you." Well, I reached back out and I still have not received a response.
Also, it is courtesy that we are gifted leather BMW key chains for new purchase. Their excuse was, again, "Our parts department is closed."
We were only offered a 8 ounce water once in the 8 hours there, and we were starving by the time we left. As a frequent BMW customer, we were neglected by McKenna BMW staff.
Nothing was done to accommodate the long wait, and there was a hint of disrespectful attitude with the McKenna employees towards my wife and I. It seemed as though the root cause stemmed from us being young and feeling they could take advantage of us. I am very satisfied with the car. But the experience even after giving them business? Disappointing and unsatisfactory.
I'll firmly route all my friends and family to BMW dealerships elsewhere. Not worth it at Mckenna.
Incredible
Reviewed by ZedC
in Calabasas, CA
April 26, 2018
Arthur Szeto should go down as one of the nicest and most complimentary genius ever. It's been such a delight to have Arthur as my genius.Thank you to everyone at McKenna BMW.
