10900 Firestone Blvd
Norwalk, CA 90650
Sales: 562-345-7058
Used Cars: 562-345-7058
Sales Department
| Sun | Closed |
| Mon | 10:00am – 5:00pm |
| Tue | 10:00am – 5:00pm |
| Wed | 10:00am – 5:00pm |
| Thu | 10:00am – 5:00pm |
| Fri | 10:00am – 5:00pm |
| Sat | Closed |
Service Department
| Sun | Closed |
| Mon | 8:00am – 5:00pm |
| Tue | 8:00am – 5:00pm |
| Wed | 8:00am – 5:00pm |
| Thu | 8:00am – 5:00pm |
| Fri | 8:00am – 5:00pm |
| Sat | Closed |
See all dealerships near Norwalk, CA that carry BMW
Showing the most recent reviews from Cars.com and DealerRater.
Bamboozled and Ignored
McKenna BMW is where trusting customers go to get bamboozled and then ignored. I bought a CPO BMW 530e last year and paint has started peeling off my front bumper. My local BMW dealer said the car had received a "crappy paint job" with the parking sensors painted over - with an estimate for $2,100 to properly repair. I graciously sent emails to the GM(Ali), then the owner (Danny McKenna) then four calls to Kevin O and another three to Duke. I've had a loaner car for 3 weeks from my local dealer trying to get this sorted out, and spent a lot of time trying to engage with this organization, and nothing happens. Shame on you McKenna BMW and your total, prolonged indifference to a once-satisfied customer.
Maximum rating = 5
Beware
Beware they will profiled you and they charge too much on msrp beware with this dealer. Let there car sit on the parking lot. Beware
Dealer Response
Hello, we're disappointed to read your recent review with us at McKenna BMW. We're so sorry you didn't agree with our listing prices. Could you please reach out to our customer service about this? They hope to connect with you soon so we can do all that we can to improve your time spent with us! customerservice@mckennacars.com
Maximum rating = 5
Lemon
On November 10, 2021 I bought my wife her first BMW , we decided to buy a pre own certified used BMW . We purchased a used X5 Hybrid SUV . Our car had about 44000 mile and the good thing its still has Manufacturers Warranty, because after we had for 3 months the Air suspension in the reared drop as my wife was driving on the Freeway back from work. My wife said she was almost in a accident when she that happened,but she was able to control it and get off the freeway. McKenna repaired . About 2 week later it happened again. The dealership kept it for 2 weeks and got there to technician and told us they repaired it . Well it happened again and this time i was driving and the car drop again.. now this is the 3 rd time . Well we had about enough of this X5 .. lets see what the next excuse will be from these technician..
Dealer Response
Hello, we are very disappointed to read about your recent once to experience with us here at McKenna BMW. We're sorry to hear about the issues that you've had with the suspension on your X5. Can you please reach out to our customer service team regarding your experience? We would like to see if there's anything we can do to turn your experience around, into a positive one! customerservice@mckennacars.com
Maximum rating = 5
McKenna BMW in Norwalk is a premier new and Pre-Owned BMW dealer for Los Angeles. We provide luxury automobiles at extraordinary prices with outstanding customer service.
McKenna BMW is a family-owned and community-focused business serving Los Angeles since 1957.
Our dealership is located right next to the freeway and we are only 20 minutes from anywhere in Los Angeles and Orange County. We are proud to have the largest BMW inventory in Southern California.
Can't make it to our service department or don't want to wait for your vehicle to be ready? Take advantage of our flatbed pickup service for any scheduled service appointment.
Find out what your used car is worth with our appraisal tool.