McKenna BMW in Norwalk including address, phone, dealer reviews, directions, a map, inventory and more

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10900 Firestone Blvd
Norwalk, CA 90650

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Sales: 888-415-7045

Used Cars: 888-820-6550

Hours Toggle

Sales Department

Sun Closed
Mon 10:00am – 5:00pm
Tue 10:00am – 5:00pm
Wed 10:00am – 5:00pm
Thu 10:00am – 5:00pm
Fri 10:00am – 5:00pm
Sat Closed

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat Closed

Reviews of McKenna BMW

Overall Rating:

4.8 (out of 5)

94% recommend this dealer

1095 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

First, Terry emails me about my inquiry but didn't...

Reviewed by noblej092November 03, 2021

First, Terry emails me about my inquiry but didn't respond to my response. So I end up going in person to see the car. The front desk people looked like they were about to leave for the day so they didnt seem too enthused with me walking up to them. They then introduce me to Cliff who hands me off to Danny. Couldn't take the car I was looking at for a test drive because it hadn't been Pre-delivery inspected. So they show me a similar car to try out. After the test drive, its on to the deal. This was kind of on me since I didnt take a good look at the numbers, but once they send me to duc in finance is where it goes downhill. They want to give me a 3.9/60 month offer on a prime score and also an "unremovable" $2500 paint protection fee that they added to a car that hadn't even been pre-delivery inspected. I tried to get them to remove it since it was optional but as Cliff and Duc mentioned, It was supposedly already on there... The fool i was, signed off on it, but I couldnt take it home that night because luckily, it wasn't PDI'ed. Got to sleep on it and realized it was a bad deal so I called danny the next day and cancelled. Next day their sales manager calls me and danny texts me saying "if we could lower the apr and remove the paint protection fee, would that change your mind?" I said, "no, it wouldnt." Kinda makes you wonder if that "protection" was really on there... The people I was working with that day told me they were new, and they dont show up on the list of employees here. Could've been a case of just dealing with the wrong people. But either way, I would not recommend buying from here unless you like getting xxxxxx around. Try buying from nick alexander's instead.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Hello, we are very disappointed to read about your recent experience with us here at McKenna BMW. We would like to do all that we can to turn around your experience into a positive one. Could you please directly contact our customer service team? We look forward to connecting with you soon! customerservice@mckennacars.com

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

The slowest and worst service that I ever...

Reviewed by fritfrancSeptember 16, 2021

The slowest and worst service that I ever have. Story: I dropped off my I3 at the service at 11 am for a regular maintenance service, after check in, which is about 11:15 am. So I decided to sit on the sofa that inside the service department. (Regarding to my previous experience, the maintenance service usually take 90 - 120 minutes.) After awhile, one of the rep. invite me to wait in the guest lobby since they have a big screen TV and sofa over there. So I moved over to that area. Around 1 pm, I went outside to see if my car get done yet, and I notice my car just parked outside of the building so I think it should be done already. So I go inside and look for the rep., and he told me the car will check in right away. "OMFG!!" which mean my car just sitting there for nearly 2 hours with no one care about it. After awhile, I saw another guy holding a orange numbers paper , walk up to my car and hang it on my back mirror. So ask him why it take so long and he told me he receive no paper work from the rep. until now. I have no choice so I go back to the lobby and wait until 2pm and ask the rep. how much longer I need to wait and he said 30 mins. This time, I decided to sit in the service area and keep waiting. around 2:30 pm, the rep. told me they are washing the car and should be done soon. And finally~~ I pick up my car at 3pm...with no apology, no sorry, nothing. This is the SERVICE that I got from McKenna BMW!!!!!

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Hello, we are very disappointed to read about your recent experience with us here at McKenna BMW. We are so sorry about the wait to get your vehicles service done. Could you please directly contact our customer service team about your experience? We would like to do all that we can to turn you experience into a positive one! customerservice@mckennacars.com

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Look for Stanley Liu Here’s an excerpt of what I wrote...

Reviewed by Caminoreal360August 21, 2021

Look for Stanley Liu Here’s an excerpt of what I wrote the CEO Stanley focused on my specified needs, which really are simple: an SUV but not so huge which I cannot manage, if ever I will drive (which I don’t usually), reliable tires (he guaranteed that the tires of this BM are run-flat), leather and comfortable seats, pleasant color. He assured me that his dealership can provide immediately my new car because it is in stock. My husband and I looked at it, with the other color options, and chose the X 1, Storm Bay Metallic. In less than an hour, we were done.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Hello, thank you for sharing your 5 star sales experience with us here at McKenna BMW. We are so glad that we were able to find you exactly the SUV that you were looking for and get you out the door in no time! Welcome to the McKenna family and enjoy your new X1. We look forward to working with you again!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About McKenna BMW

McKenna BMW in Norwalk is a premier new and Pre-Owned BMW dealer for Los Angeles. We provide luxury automobiles at extraordinary prices with outstanding customer service.

McKenna BMW is a family-owned and community-focused business serving Los Angeles since 1957.

Our dealership is located right next to the freeway and we are only 20 minutes from anywhere in Los Angeles and Orange County. We are proud to have the largest BMW inventory in Southern California.

Can't make it to our service department or don't want to wait for your vehicle to be ready? Take advantage of our flatbed pickup service for any scheduled service appointment.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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