10900 Firestone Blvd
Norwalk, CA 90650
Sales: 562-345-7058
Used Cars: 562-345-7058
Sales Department
| Sun | 10:00am – 6:00pm |
| Mon | 10:00am – 5:00pm |
| Tue | 10:00am – 5:00pm |
| Wed | 10:00am – 5:00pm |
| Thu | 10:00am – 5:00pm |
| Fri | 10:00am – 5:00pm |
| Sat | 9:00am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:00pm |
| Tue | 7:30am – 5:00pm |
| Wed | 7:30am – 5:00pm |
| Thu | 7:30am – 5:00pm |
| Fri | 7:30am – 5:00pm |
| Sat | 8:00am – 3:00pm |
See all dealerships near Norwalk, CA that carry BMW
Showing the most recent reviews from Cars.com and DealerRater.
Very bad services.
Very bad services. I made appointment for my car services (changed brake fluid). It took a half day to complete the services. The services representative was not even available to work on my car. Another representative was assigned to work on my car and I kept waiting for a half-day. So very bad services.
Dealer Response
Toeyer, we're very disappointed to read about your recent service experience here at McKenna BMW. We're apologize you had to wait so long during this scheduled appointment. We would like to do everything we can to improve your experience of us, so please reach out to us at your earliest convenience so we can discuss this further with you. Thank you, we look forward to speaking with you! customerservice@mckennacars.com
Maximum rating = 5
Despite being promised that the 10k maintenance would be
Despite being promised that the 10k maintenance would be completed by the end of the day, I was left extremely dissatisfied with the overall experience. At 3:15 PM, I received a text with a brief video of my vehicle, but there were no instructions indicating that it was ready for pickup. I attempted to follow up via message at 4:03 PM but received no response. After calling the service department I was still left in the dark with no reply as my advisor, Manuel Hernandez, already left at 4:56 PM. I then contacted the front desk and was transferred to the cashier who finally confirmed that my vehicle was available for pickup. I arrive at the dealership at 5:42 PM, I was informed that they were closed for the day, even though Google indicated that they would be open until 7 PM. After I returned to McKenna BMW 10:15AM, I have not received a message regarding my vehicle being ready for pickup. The service advisor passes right in front of me without recognizing that he should respond to the client's questions(even though it is 1 day late). BMW NA confirms McKenna will reimburse me for the ride share but after 45 days nothing in the mail.
Dealer Response
Hi there, it's concerning to read your review of us here at McKenna BMW. We are so sorry to hear about your experience with us in the service department, and we apologize communication hasn't been the best between us. Please reach out to us about this, so we can do all we can to improve your visit with us and help you out with the ride share. Thank you, we look forward to speaking with you. customerservice@mckennacars.com
Maximum rating = 5
Never contacted.
Never contacted. Not even one email or call received. Seemed like a bait and switch as the car was gone immediately after my inquiry
Dealer Response
Hello, we're disappointed to read your recent review of us here at McKenna BMW. We're so sorry to hear no one has reached out to you. Please contact our customer service about this so we can get you connected with someone about your inquiry! customerservice@mckennacars.com
Maximum rating = 5
McKenna BMW in Norwalk is a premier new and Pre-Owned BMW dealer for Los Angeles. We provide luxury automobiles at extraordinary prices with outstanding customer service.
McKenna BMW is a family-owned and community-focused business serving Los Angeles since 1957.
Our dealership is located right next to the freeway and we are only 20 minutes from anywhere in Los Angeles and Orange County. We are proud to have the largest BMW inventory in Southern California.
Can't make it to our service department or don't want to wait for your vehicle to be ready? Take advantage of our flatbed pickup service for any scheduled service appointment.
Find out what your used car is worth with our appraisal tool.