BMW
New Car Dealership in North Hollywood, CA
Overall Rating
2.9/5
Read dealer reviews
At Century West BMW, we believe you should be as hassle free during the car shopping process as possible. Because we take pride in serving our customers to the fullest, we have established a web site that will not only help you find the right new car or used car in the Los Angeles area that you are looking for, but also help you with financing, car repair and service and locating the correct car parts. If you can't find what you are looking for, be sure to use our CarFinder for assistance locating the perfect BMW vehicle for you. With the CarFinder, we will let you know when the vehicle arrives that matches your search.
Century West BMW also has a service department if you need ongoing support with your new BMW, Century West BMW has BMW-trained mechanics and uses the highest quality parts. If you are in North Hollywood, Century West BMW should be your dealership!
Century West BMW Reviews
Overall Rating
2.9/5
9 out of 18 people recommended this dealer
Horrible experience
Reviewed by S Hunt
in Moreno Valley
September 20, 2019
I have had nothing but issues since purchasing a CPO BMW X5 in July 2019. I've had the vehicle in the repair shop for 1 week in August. Finally, the part that had the issue was replaced. Here we are in September 2019, the vehicle has been in the repair shop for 2 weeks for THE SAME ISSUE. How was this vehicle approved to sell as CERTIFIED PRE OWNED vehicle. LIES AND DECEPTION from this dealership. Wasted my money on this piece of trash vehicle.
Scammers
Reviewed by Sydney Cruz
in California
September 14, 2019
SCAMMERS!
Horrible experience! -1* honestly...
Terrible customer service, plus we were completely lied to and tricked into buying.
They don’t even return phone calls when there’s an issue. I purchased a 2018 BMW x4 and was told it was a BMW managers vehicle, that it hadn’t been in any accidents. I had to sign a disclaimer that there was paint repair and we were assured multiple times that it was only the standard minor scratches repaired like they do to all their cars. Plus i received a clean CarFax.
Well right after getting it home a piece around the windshield was falling off, so we called several times over the last 2 month span without getting any reply so we took the x4 to the local dealership to have it fixed, because we didn’t know what else to do. They had to order the part cause they thought it was warped, turns out it wasn’t. The car has been in a major accident, the fenders were replaced/repaired along with the windshield and nothing is lined up properly so that’s the issue with the trim around the window.
The local dealership double checked the car and said, they didn’t even repair it properly. They told us to contact the dealership where it was purchased right away so we tried again without any response.
We called several times yesterday starting right at opening and were promised a call back within a hour, well that didn’t happen nor did we even get a return call back by the end of the day. I don’t know how these thieves can sleep at night ripping off a single, pregnant 22 year old that’s trying to be in the safest car she can afford and saved for. Looks like we will have to contact an attorney unless they make it right sooner rather then later.
Just so readers know we aren’t new to BMW or the standard of their typical customers service that we are now accustome to. We are a BMW family and own another x4 m40i, z4 and a 430i convertible. We also use to have a z3, 540, 340i and a 335i in the past. This is just our first time buying at at this dealership and definitely our LAST.
Our experience at BMW Irvine with Jason was way better and we will not stray from there again. It was the biggest mistake we’ve made!
Absolutely discussed... Sal and Zach this is absolutely the worst customer service we have ever experienced from a BMW dealership.
I will update this post if anything changes !
Good Customer Service!
Reviewed by Nickvjr
in Prescott, AZ
October 17, 2016
The sales staff at Century West BMW was helpful in answering my questions about a vehicle I was interested in buying. Although we did not complete a deal, their helpfulness and level of service made my experience with them a pleasant one.
