Valley BMW in Modesto including address, phone, dealer reviews, directions, a map, inventory and more

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4725 McHenry Ave
Modesto, CA 95356

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Sales Department

Sun 10:00am – 6:00pm
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 8:30am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:30am – 5:00pm

Reviews of Valley BMW

Overall Rating:

4.2 (out of 5)

78% recommend this dealer

9 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Looking for a used M3, it was a great experience

Reviewed by LaTonya Cannon from Modesto, CaMarch 29, 2021

Alex Walker was very personable and full of knowledge. I can’t explain how pleased I was. EXCELLENT SERVICE!!!! 😊I will always send anyone look for a great car your way.I truly appreciate the kindness and all your effort. Thank you for helping me with the purchase of my Beautiful Car😁And Ms. Mayra your a sweetie , thanks for a easy signing ❤️

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Poor customer service, disgrace for a BMW Dealer

Reviewed by HD from Honolulu Hawaii January 25, 2021

Here is my experience with purchasing a vehicle from Valley BMW, Modesto California. “Very poor customer service”. A negative experience for me and disgraceful for a BMW Dealership! It started from the time they received my check all the way to the end! “BEWARE POOR MANAGEMENT AND STAFF” This company is very UNPROFESSIONAL for a BMW Dealership. Very poor service after they close the deal on a internet purchase of a vehicle. From the General manager Ken, the sales manager Josh, and sales person Monique, who never called me once to let me know when they received the signed contract, when my check cleared the bank or when the transport company picked up my car. I had to always call to find our the progress of the sale. Even the people handling the paperwork in the office got one star, nothing more. They conduct business in a selfish, unprofessional and spiteful manner. Not even a follow up call, text, email or letter in the mail thanking me for doing business with them. They sent me a packet with the sales contract and all the disclosures that I needed to sign and return to close the deal. Most of you know how many signatures you are required to provide, maybe a dozen pages of disclosures that I had to sign. I received the paperwork back from them with just one page which was just the contract, that’s it! Where’s my copies of all the rest of the documents??? NONE!! I never received any of it. This is totally wrong. The customer should have all copies of all signed documents pertaining to the sale. Poor business practices! This was an out of state sale and car will be registered in Hawaii. I asked Josh to please send the title for the vehicle to me, along with all the other documents so I can get the registration completed in Hawaii. I further explain that California DMV has nothing to do with this vehicle because it will not be driven in California, it is being shipped directly to Hawaii. It will be registered in Hawaii and the DMV here will send the title to the financing company after recording the registration transaction. My financing company also sent Valley BMW a letter stating that they send the title to me and that they are cleared of all liabilities for the title transfer. Even after receiving this letter Josh tells me that they will do it their way. How can any dealership make this many mistakes on a vehicle transaction? BEWARE OF THIS DEALERSHIP, POOR CUSTOMER SERVICE!!! Sorry for this negative review but it is the truth.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

3.0 (out of 5)

Looking forward to it !

Reviewed by Mrs. Patient from ModestoDecember 16, 2018

Rating avatage for the reason being, we are still in process. First time was unsuccessful.Hopefully this team will pull through! Im basically reviewing for the $100 draw towards something from botique�� If I buy here.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 3

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Valley BMW

Valley BMW is a member of the Fitzpatrick Dealership Group located within the Central Valley of California in Modesto. We carry a full line of new used and certified pre-owned BMWs including the 3 Series 5 Series X5 and M3 along with many other used makes.

Our number one concern is the satisfaction of our customers. We hope this website will enhance the car buying experience for each and every one of our online customers through online specials service scheduling parts and accessories ordering financing and lease options and other important information.

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