Valley BMW

Richard Deeds is the worst service advisor I have ever met. I went in for a recall that BMW called me for, and when they gave me my car back 1 day later oil leaked everywhere and they said I need $5000 worth of repairs, after they inspected it. Never did it leak like that before. He hung up on me and blamed it on me when I asked for him to make it right. He didn’t even look at the problem but said I had an attitude when I didn’t even cuss or even yell. Not sure if Valley BMW is against American free speech, but Richard Deeds needs to be accountable.its not a coincidence that my car leaked oil everywhere after Richard Deeds serviced it, but apparently his unaccountability says it was. How do you hang up on a customer whose car you potentially ruined? Avoid this shady Service Tech.

Richard Deeds is the worst service advisor I have ever met. I went in for a recall that BMW called me for, and when they gave me my car back 1 day later oil leaked everywhere and they said I need $5000 worth of repairs, after they inspected it. Never did it leak like that before. He hung up on me and blamed it on me when I asked for him to make it right. He didn’t even look at the problem but said I had an attitude when I didn’t even cuss or even yell. Not sure if Valley BMW is against American free speech, but Richard Deeds needs to be accountable.its not a coincidence that my car leaked oil everywhere after Richard Deeds serviced it, but apparently his unaccountability says it was. How do you hang up on a customer whose car you potentially ruined? Avoid this shady Service Tech.

My service advisor Kam was nice and helpful. However, the service department as a whole is not organized, nor well communicated. No greeter or a check-in-person as customers arrive, no coffee or pastries while waiting. Thank goodness they got rid of the outside kiosk machine they had last year, I thought I was ordering a $1000 big Mac at the McDonald's. The place is not friendly or welcoming. So far, compare to Stevens Creek BMW, Modesto Mercedes, Valley Lexus (same owner), Merced Volkswagen, Mistlin Honda, Modesto Toyota dealership service departments, Valley BMW is at the very bottom of my favorite dealerships. It's very frustrating to get any accurate information. I was notified by a text that my car was ready around 4 pm, I showed up at 8:30 the next morning after a 50 min drive from home, and I was told that my car was not ready, it was a wrong text, I asked Kam to double check, he then said it was ready and it's being washed right now. I waited about 30 min, got my keys, it was full of condensation, definitely not "just washed". I don't know what I was waiting for the whole time. Anyway, my car finally got washed as promised, I was there waiting to pick up a "READY" vehicle for 90 min. Not a "I'm sorry for the confusion and misinformation, thank you for waiting". I wish they can improve upon their service, make the experience more informative and pleasant.