6333 South Alameda Street
Los Angeles, CA 90001

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Hours Toggle

Sales Department

Sun 9:00am – 6:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of BMW of Downtown Los Angeles

Overall Rating:

4.9 (out of 5)

94% recommend this dealer

351 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I have been with Nick Alexander BMW since 2017.

Reviewed by John GarrisiJuly 23, 2024

I have been with Nick Alexander BMW since 2017. I am still with Nick Alexander. The reason why is that their service advisors (when you bring your car in for service, etc.), and the work that is done. The service service advisor I have - Jeffrey Manarang - I cannot speak highly enough! He is professional, ensures that all my needs are meet, gives me excellent guidance of what should or not be done. Of important note is that when I have issue with something that has been done, he immediately doubles down to ensure that the correction is to my satisfaction - which it always is! Jeffrey is honest, his expertise cannot be surpassed, and ensures all my needs are meet, without question. Since I have had my BMWX3, I have always gone to Nick Alexander for the routine service required, as well as that which is not. The reason is Jeffrey Manarang! BMW of Downtown LA - you have a super star working for you and your customers - Jeffrey Manarang!

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I have been with Nick Alexander BMW since 2017.

Reviewed by John GarrisiJuly 23, 2024

I have been with Nick Alexander BMW since 2017. I am still with Nick Alexander. The reason why is that their service advisors (when you bring your car in for service, etc.), and the work that is done. The service service advisor I have - Jeffrey Manarang - I cannot speak highly enough! He is professional, ensures that all my needs are meet, gives me excellent guidance of what should or not be done. Of important note is that when I have issue with something that has been done, he immediately doubles down to ensure that the correction is to my satisfaction - which it always is! Jeffrey is honest, his expertise cannot be surpassed, and ensures all my needs are meet, without question. Since I have had my BMWX3, I have always gone to Nick Alexander for the routine service required, as well as that which is not. The reason is Jeffrey Manarang! BMW of Downtown LA - you have a super star working for you and your customers - Jeffrey Manarang!

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Love Daniel Fox!

Reviewed by Kristin OJuly 01, 2024

Love Daniel Fox! Made being a repeat customer so easy! My X5 was delivered with white gloves and a genius who walked me through my cars features for over an hour! Highly recommend if you’re interested in a luxury service experience !

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About BMW of Downtown Los Angeles

Los Angeles BMW dealer BMW of Downtown LA has been family-owned-and-operated for 40 years. Our name is on the building, so nothing is more important to us than our reputation for providing superior customer service. The BMW of Downtown LA team promises you a positive, trouble-free experience that you will be excited to tell others about! And if you're not satisfied, we want to know.

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