Beverly Hills BMW

Kiki and Alex (tire manager) were awesome from the start. Arranged a smooth drop off, a loaner from Ivan (very appropriate choice as well - X5), quick and efficient repairs were done. Thanks team! Pleasure doing business with yall!

My experience at this dealership was so bad that I feel obligated to warn other buyers. I called ahead about a specific car, and very clearly asked if it could be put on hold because I was driving from far away, over an hour in traffic, and canceling an appointment at another dealership just to see this one vehicle. I asked more than once if it would be held and was told yes. I even called again before leaving and was told it was on hold for me. After driving all that way and sitting in traffic, I walked in and was casually told by sale person (Branden) that someone was already signing paperwork to buy the same car. No call, no text, no heads-up. In my opinion, it felt like they had double-booked the car and simply didn’t care that I had been promised it was on hold. When I questioned this, the story suddenly changed to “we don’t hold cars,” even though I had been told the opposite multiple times on the phone. I relied on what their staff told me before driving over an hour to get there, so hearing them deny it afterward felt incredibly dishonest and disrespectful. I was asked to wait while they “checked what they could do,” and I was standing there for about another 30 minutes with no update completely left me there and forgot about me. Eventually the front desk staff asked if I was still waiting, and I had to explain that I was still waiting to hear what was happening with the car I was told was on hold. Finally, (Jeremy)came over and told me the car was sold. There was no meaningful attempt to make it right and no real acknowledgment of the time and effort I’d spent based on what I’d been told. The general manager by the name (Vy) then came over, and in my view, that conversation didn’t improve anything. It felt like a scripted “there’s nothing we can do” response, with no real accountability, no solution, and no respect for the fact that their own promises are what put me in that situation. In my opinion, this whole experience showed a serious lack of integrity and respect for customers’ time. Being told repeatedly that a car is on hold, driving over an hour, canceling another dealership visit, and then discovering it’s already being sold to someone else, with the story changing afterward, is not what I consider professional or honest business. Based on my experience, I would not recommend this dealership to anyone, and if you value your time and want to be able to trust what you’re told, I would strongly suggest taking your business elsewhere.

Worst experience with their service center. Made my recall appointment 1 month in advance. Got there 7:30, second in long line of cars. Waiting, waiting while everyone else is getting taken care of behind me. I finally asked what was going on 20 minutes later to find that my service rep didn't show up for work yet. No one stepped in to take over until I started to complain that I needed to get to work myself. Was passed from one to another until finally someone did the paperwork. Service manager should have assigned me to someone else after 20-30 minutes of waiting with no help. After all I was the second car in line. Then when I found out that my insurance card in my wallet was an old card, even though my insurance is up to date, they couldn't give me a loaner. Understandable. But again a manager should have offered to give me a courtesy ride since by this time I was late for work. I'll go to Santa Monica BMW where my wife had a great experience.