BMW
New Car Dealership in Glendale, CA
Overall Rating
4.9/5
Read dealer reviews
Since 1982, our family owned dealership has been serving customers in the Glendale area. We love working in SoCal, and we want to help you get into your next BMW or pre-owned vehicle. Our friendly staff is always upfront and honest with you. We want you to have a transparent car buying experience whether you are shopping in our Glendale dealership or if you are simply browsing online. We will show you where our numbers come from, the latest manufacturer information Opens in New Window, and we will tell you everything that you want to know about the car buying process.
Pacific BMW also has a service department if you need ongoing support with your new BMW, Pacific BMW has BMW-trained mechanics and uses the highest quality parts. If you are in Glendale, Pacific BMW should be your dealership!
Pacific BMW Reviews
Overall Rating
4.9/5
348 out of 359 people recommended this dealer
Certified Pre-Owned had 2.5" crack in windshield
Reviewed by Paolo B
in Northern California
November 25, 2020
On 10/17/20 I purchased a 2017 CPO X5 via the internet. The CPO checklist indicated that there was a crack in the windshield. There was no indication of how it was remediated.
I took delivery of the X5 in a shaded indoor delivery area. I could not see any cracks in the windshield during a cursory inspection. Once I drove off and was on the way home, the sunlight hit the crack and it glistened blindingly. A 2.5-inch crack is annoying located in the drivers field of vision and on the edge of the heads up display.
Once at home, I reached out to the dealer and was told to get repair 3 quotes. I obtained quotes (all approximate) from Safelight ($1200), Independent glass shop ($1300) and Stevens Creek BMW ($3200).
After 5 weeks of being jerked around, Pacific BMW finally agreed to replace the window... provided that I drive from Northern California to Southern California, so that they could replace the windshield in house. This would entail over 10 hours of round trip driving and an overnight stay.
We forewarned, CPO vehicles are "self-certified" by the dealer. They are not inspected or certified by BMW - North America. I got shafted by a dealer who passed off a vehicle as being "CPO certified," when it does not meet BMW standards.
Before you sign a sales contract or buy a vehicle from Pacific BMW on the internet, have it independently inspected.
The vehicle was delivered with only one key. I was promised that a second key would be promptly sent. It's now 5 weeks later and I'm still getting the run around. I can't believe that they do not have keys (remotes) in their parts department.
Don't get burned like I did.
ABSOLUTE WORST EXPERIENCE OF MY LIFE
Reviewed by AKS
in apple valley
January 16, 2019
The worst BMW dealer I have ever come across. I have purchased / leased 11 BMW'S over the past 21 years- from multiple BMW dealerships, and have never come across a place as terrible as this. I turned in my i8 lease for a 2019 m6 7 weeks early with 1 lease payment remaining- which I was told would be taken care of. I found out 3 wks later that it was never taken care of. When I confronted the salesman (RON) he stated that it was "too late, deal is closed, you should've reminded me; sorry!". Unbelievable.
Great Services
Reviewed by Elise Lee
in Los Angeles, CA
April 27, 2016
Couldn't have been a better experience. They worked to get me the best deal with the best service!!!
