BMW of Fremont in Fremont including address, phone, dealer reviews, directions, a map, inventory and more

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5720 Cushing Parkway
Fremont, CA 94538

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Sales: 888-277-5782

Used Cars: 888-440-8403

Hours Toggle

Sales Department

Sun 10:00am – 8:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of BMW of Fremont

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

802 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Mathew Richardson Service Advisor

Reviewed by Scarlett Raygoza from Fremont, CAAugust 22, 2021

I made this service appointment for a gas leak concern on Friday 8/20/21 and was given an appointment for 8/22/21 at 11:20am. Upon meeting Mathew, his attitude towards the SULEV warranty on my car was insulting. Probably because it's a 2008 BMW. I'm sure he's a lot more accommodating if you have a newer model and look the part. Keep in mind I had called the dealership prior to my appointment and made sure that they would be able to provide a loaner. When I arrived for my appointment, Mathew informed me about the "new" rule instilled in April regarding loaners.. He informed me that their new loaner protocol states that they cannot give BMW car loaners to those who have a car older than 2016. This was news to my husband and I because we have gotten both our 2008 BMW's serviced there and at the Mountain View location on three separate occasions and received loaners without a problem, even after April. I understand you provide rentals through Enterprise for vehicles older than 2016 however I was not notified about this on the phone prior to the appointment when I asked. Had I known that prior, I would have made sure to have my debit card physically with me and would have accounted for the extra time it takes to get the rental from Enterprise. Long story short, Mathew was rude and unaccommodating. I was not able to get the loaner I was promised on the phone and had to cancel the service altogether. This was such a huge waste of my time not to mention that I had to drive my vehicle back with the gas leak issue which is dangerous. Oh, and I had to take time out of my work day for all of this. I will be sure to ask for Nick if we ever end up bringing our vehicles here again although after the experience we had with Mathew, I doubt it.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello Scarlett, thank you for leaving this detailed feedback about your experience with us. We are deeply disappointed by your experience at BMW of Fremont. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (510) 224-4820 to discuss ways to improve your experience with our dealership moving forward. We hope to hear from you soon.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Bad finance department

Reviewed by RB from Fremont, CAAugust 07, 2021

The sales is good and professional. However the finance guy made a lot of troubles to me. We asked him to charge the downpayment in multiple credit cards with specific amounts, but he directly charged the total amount using one of my credit card without letting me know in advance. The amount is over my credit card limit and it caused my credit card closed eventually. All these troubles are because of his recklessness and disrespectfulness.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

We regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (510) 224-4820. We hope to hear from you.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

2.5 (out of 5)

Customer service needs help

Reviewed by Disappointed Again from Fremont, CAJune 24, 2021

The customer service was terrible, except for the one friendly, Black woman who greeted me and asked if I needed anything. The text updated I was promised, didn't happen. I had to call for an update. The car wasn't even worked on for the first day it arrived. Horrible experience and probably won't be going back.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (510) 224-4820 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

Overall Facilities 3

Customer Service 1

Buying Process N/A

Quality of Repair 4

Maximum rating = 5

About BMW of Fremont

We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!

*Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.

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