BMW of Napa Valley

Great service and follow up. I would highly recommend the dealership if you were looking to buy a BMW in the near future.

I will never sell a car to this dealership again—and I certainly wouldn’t buy one either. I sold them a vehicle over a month ago and still have not been paid. A month. Completely unacceptable. I attempted to resolve this professionally by escalating the issue to Darren, the GM. I left multiple messages and received zero response. I then tried escalating further by contacting the owner and, unsurprisingly, have heard nothing back from him either. At this point, the lack of communication and accountability speaks volumes. If this is how they treat someone who already handed over a vehicle, imagine how they treat customers after they’ve taken your money. Save yourself the stress and do business literally anywhere else.

We had an absolutely excellent experience working with Gabriel at BMW Fairfield. From the very beginning, he was straightforward, transparent, and respectful of our time, which made the entire process smooth and stress-free. One of the things that stood out the most was how mindful he was of our situation—we had our small child with us, and Gabriel went above and beyond to make sure the experience was easy, comfortable, and efficient. He explained everything clearly without any pressure, gave us an outstanding deal, and made the whole process feel seamless. Car buying can often feel overwhelming, but Gabriel made it genuinely enjoyable. His professionalism, honesty, and care for his customers truly set him apart. If you’re looking for a BMW and want someone who will take care of you and your family while ensuring you get the best possible deal, I highly recommend asking for Gabriel.