BMW of Fairfield

Purchased my new car 2025 X3 week of August 13th 2025 and typical of BMW the service provided was 10 star plus. Met a number of representatives all so friendly! This is my fourth BMW. Still have a 2005 645ci covered and parked in the gargage with less than 5k miles which I drive on rare ocassion when I want to take a top down cruise on a weekend afternoon. Emily assisted me through both the decision (which car best suited my needs), as well as the financing process, including trade-in. While it was long one (been 14 years since I bought my last new car) it was smooth and seamless. Getting older, I wanted to scale down to a smaller but equally sturdy vehile to get me safely around. Had my eye on the X1, test drove both the X1 and 3 and decided the 3 (a tad bit bigger) was the best choice (offered few more options too). I'm getting accustomed to the modern day instrumentation panel and all the newest bells and whistles that go with (part of the fun of driving a new car). I'm double wowed how far technology has come. The car practically thinks for you! I'm a repeat customer obviously. My first new car a Buick Regal, owned Chevy Corvette 69 Red T-top, Lincoln, Volvo, Dodge, GMC, Mercedes, Infiniti but always return to the BMW (this is my 4th). Can't beat the quality which is offered from their largest most luxlurious sedans to the smallest. And they offer so many more choices now. Emily was my sales representative- kind and very personable. So knowledgeable and seems to have a real sense when it comes to meeting customer needs. She even followed up to see "hows things were going" after all was said and done. That's going above and beyond! Oh, and we've shared a few chuckles at my surprise discoveries. Hightly recommend her! Mike helped complete the financing process and Luke with his patience takes you through a mini-course on the instrumentation. BMW Fairfield California... Thank you!

Expressed interest in a car for sale. At 1:30 I was told Angel would call. Called them at 7:45 and was told it looks like someone else is moving forward on it. Over 6 hours and no call back. Must be nice to not need business. I'd give their service a negative number if I could.

Henry was responsive. However, the car I was interested in, he couldn’t find on the lot. Apparently, the dealer used the car for a loaner. I ended up buying another Audi q5 from CarMax.