BMW Concord

Great experience at BMW Concord with Eugene Villena and Alvin Chandra. I was there to look at a GMC Yukon Denali, and while I expected a strong sales pitch to move the vehicle, it was anything but this. Eugene was genuine and transparent, his effort focused on building a relationship and making sure I received a first rate customer experience. This made our work towards an agreement feel more like a collaboration rather than a sale. Once we agreed on a price I was onto Alvin in Finance, where the positive vibe continued. Alvin laid everything out in detail, shared available add-ons without hard selling, all while sharing a little background on himself when I asked. The entire finance part of my purchase just flowed. I feel excellent customer service is a fading experience these days, not so at BMW Concord. Thank you, Eugene and Alvin!

I spoke with a representative to buy a car and we had an appointment lined up. He unfortunately could not make it but he was able to arrange a coworker to work with me. I arrived at 1030 and met with Christian who made my whole buying process a breeze. I was out of there with my new car in 3 hours. Great experience and the professionalism at the dealership was great! I’ll def look there for any vehicle I’m looking for!

Gabriel was a pleasure to work with, scheduled maintenance was performed along with some warranty work that he was able to fit in and a few other notes. Was kept informed throughout the process, always the same great level of care at BMW Concord. Thank you once again!