Bob Smith BMW

Bought a used certified car last weekend. The sales person Stefano Balbusso was very knowledgeable about the car and the various options. He helped me pick the best fit to my needs. He gave a detailed presentation on the use of the car, it features. Overall it was a great experience to deal with this dealership and Stefano and its rare to have such a good service at car dealerships in my experience.

First Class experience by way of Sales Manager Hans Dahklia. Shopped all around (online) for a 430i Convertible with 12 different Internet & Sales Managers for over a month and after thinking no way after 30 plus years am I going to get any kind of deal from the "Dreaded Bob Smith BMW Dealership" (which is seriously 10 minutes from my home) Hans Dhaklia delivered on his promise of turning things around and getting me into a 430i from his Dealership with my terms. After meeting with him in person it became quite clear that this was not your everyday salesman, this was a man of integrity, honesty, truth and compassion. He's a gentle human being. With all of that comes his huge extensive incredible knowledge of BMW. He was able to match a deal that another manager had sent me in an email. I ordered the car and when it arrived he had it stashed away from any other cars so that there was no possibility of something happening to it. H e made sure the process went quickly in the finance office which can often be time consuming. He made sure they were on alert that they knew I didn't want to spend any time with the up sell packages which of course they were mentioned but no hards sell. Han's then spent an hour (he's the Sales Mgr!) going over the workings of the car. He's a Maestro. This guy is so genuine its a breath of fresh air. I'm stunned that I have a Bob Smith BMW, never imagined it ever happening. Hans made it happen. PS: His communication throughout the process was extraordinary

Dealt with Sam Over the phone and he was a huge help. Finished the entire deal over the phone