24500 Calabasas Rd
Calabasas, CA 91302

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Sales: 818-334-8138

Used Cars: 818-334-5494

Hours Toggle

Sales Department

Sun 10:00am – 5:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Bob Smith BMW

Overall Rating:

4.3 (out of 5)

89% recommend this dealer

591 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

A month ago I left my car at the dealership with egr

Reviewed by Sergey from Agoura Hills October 08, 2025

A month ago I left my car at the dealership with egr issue. The whole month I had an useless conversations with the dealership ( John Hizon) and bmw representatives. Despite the additional warranty they insisted me to pay additional fee to remove the manifold to check the issue. Definitely the worst service I had. No BMW anymore

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi Sergey, thank you for sharing your feedback. During our inspection, our technicians found multiple system faults and coolant leaks that prevented us from completing full testing. An additional diagnostic was required to proceed and for BMW to review the warranty concern, but this step was declined at the time. We understand this situation was frustrating, and our goal was to ensure accurate diagnosis and proper handling under BMW’s warranty process. If you’d like to speak with us about this, our team would be happy to help clarify. Please contact us at the email down below, and we'll be in touch as soon as we can. Thank you, customerservice@bobsmithbmw.com

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Excellent customer service, thanks to Rey and Matt,

Reviewed by a.calSeptember 13, 2025

Excellent customer service, thanks to Rey and Matt, always first class service. The moment you pull into the driveway, the loaner coordinator and Service porters are also very friendly and always greet you the moment you drive in. I've taken my car to other dealerships and they were not able to address my concern. Meanwhile, with this dealership, I always leave satisfied. Rey knows how to take care of your BMW!

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Hello! Thank you so much for sharing your 5-star experience with Bob Smith BMW. It’s wonderful to hear that Rey, Matt, and the rest of our service team consistently provide the first-class care your BMW deserves. We’re glad you always feel welcomed and leave satisfied after each visit. Thank you for your loyalty and for sharing your positive experience. We hope to see you again soon!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I have been leasing BMW for last 20 years and I have

Reviewed by Nadia.ejraiAugust 28, 2025

I have been leasing BMW for last 20 years and I have never had such a great experience as I did yesterday. Elham Jilardi Made everything easy, convenient and exciting. I never felt pressure and she made anything I like to happen. I love the car I got and I enjoyed the experience . Thank you Elham, I recommend you to rest of my family and friends.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Hello! Thank you for the 5-star review of Bob Smith BMW. It’s great to hear Elham made your leasing experience so easy, enjoyable, and pressure-free. We’re glad you love your new car and that Elham’s care and dedication stood out enough for you to recommend her to family and friends. Thanks for choosing Bob Smith!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Bob Smith BMW

Welcome to Bob Smith Dealerships, where tradition meets innovation in the heart of California. For over a century, our family-owned and operated business has been a cornerstone of automotive excellence, with roots dating back to our establishment in 1917. Now under the leadership of fourth-generation sisters Catherine and Anne, we continue to uphold the values of integrity, quality, and exceptional service that have defined us for generations. At Bob Smith Dealerships, we pride ourselves on our state-of-the-art sales and service facility, where we cater to a diverse range of automotive needs. Whether you're in the market for a brand-new gasoline-powered vehicle, seeking the eco-friendly performance of an electric model, or passionate about classic BMWs and MINIs, we have you covered. Our knowledgeable and dedicated team is here to assist you every step of the way, ensuring that your experience with us exceeds your expectations. Beyond our commitment to providing top-notch vehicles and services, we are deeply ingrained in our local community. We believe in giving back and actively support various charitable initiatives and community events. As a family business, we understand the importance of fostering meaningful connections with our customers and neighbors, and we strive to create a welcoming and inclusive environment for all who walk through our doors. Whether you're a longtime patron or considering joining the Bob Smith family for the first time, we invite you to experience the difference that a century of automotive expertise can make. Thank you for choosing Bob Smith Dealerships, where quality, integrity, and exceptional service are more than just words—they're the foundation of everything we do.

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