6750 Auto Center Drive
Buena Park, CA 90621
Sales: 877-885-7095
Used Cars: 877-438-6093
Sales Department
| Sun | 10:00am – 8:00pm |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 9:00pm |
| Sat | 9:00am – 9:00pm |
See all dealerships near Buena Park, CA that carry BMW
Overall Rating:
4.5 (out of 5)
86% recommend this dealer
2143 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
The worst company and the worst customer service ever!
The worst company and the worst customer service ever! They don’t respect customers at all, I had more than 3 incidents with them. First, I had my car damaged by their road side assistance company. As a result I had complete damage of one of the Jack Pad that supports car lifting, also I had a lot of severe scratches in the bottom of the car. That was concerning to me as it is an electric car, and that damage may impact the Battery located in the bottom of the car. And instead of helping me repair the whole thing or at least giving me the option to switch to another car due to my safety concerns, they treated me in a very disrespectful way to the level that they almost neglected me. And kept telling me that they can’t do anything and I have to contact BMW north America or BMW financial center. And after many calls for hours I wasn’t helped and I was directed back to the dealership where I met one of the managers who told me to leave now and they will contact me to arrange everything, and it’s been more than 2 months now and nobody contacted me yet!! Then finally 3 days back I received a call from someone called Carlos, who invited me to come to the dealership to help me lower my payment or getting me a good offer for another car. And we agreed to meet on Saturday 11/29 at Buena park location. And he asked to contact him while I am on my way for him to be ready. So I hit the road and called him when I was 20 mins to arrive, but surprisingly he said wait I need to check on one thing in one minute and will call you back. And after more than 30 minutes he texted me not to come at all and he will update me. I texted back asking what happened and it’s been almost a day now with no single answer!!!
Dealer Response
Hi Mena, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Maximum rating = 5
Albert was really nice and give me the support I need it
Albert was really nice and give me the support I need it for getting my Dodge Challenger. He explain every detail and was very patience. Honestly I very satisfied with my new car in this dealership of BMW. I’ve been watching lot of options for Dodge Challenger R/T for months! And this BMW of Buena Park has the best option so far. I’m satisfied 100% So far I won’t regret it thanks to the staff.
Dealer Response
Hi Edwin, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Maximum rating = 5
Mario, salesperson, was very attentive and helpful.
Mario, salesperson, was very attentive and helpful. He wasn?t push, but took my request seriously. I purchased a new car with him. Process was easy.
Dealer Response
Hi Jennifer, thank you for your kind review; we are happy to pass along your comments to Mario here at BMW of Buena Park! We do hope we can be of assistance in the future. Take care!
Maximum rating = 5
We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.
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