BMW of Northwest Arkansas

TLDR: After spending over $18,300 on repairs at BMW of Northwest Arkansas, my car still has issues, and they want another $4,000 for more repairs. All failures happened shortly after they worked on those parts, suggesting possible improper repairs. Be cautious if considering their services. I recently had a frustrating and costly experience with my 2013 BMW X3 at BMW of Northwest Arkansas. Timeline of Events: 7/24/2024: My car displayed a "Drivetrain Malfunction" error, so I took it to this dealership for repairs. 7/25/2024: The dealer diagnosed a battery issue and recommended replacing the battery and engine gaskets. I agreed and paid $4,000 ($2,000 out of pocket, $2,000 from my extended warranty). 7/26/2024: I got the car back. 7/28/2024: After driving less than 30 miles, the "Drivetrain Malfunction" error appeared again, and the car shut down on the highway. I had it towed back to the dealership. 7/31/2024: The dealer then told me the engine had blown and recommended a replacement with a remanufactured engine. I agreed, paying another $14,300 ($5,000 out of pocket, $9,300 from my extended warranty) for this repair. 8/20/2024: I got the car back, supposedly fixed. 8/25/2024: After driving less than 30 miles again, the "Drivetrain Malfunction" error reappeared. 8/26/2024: I returned the car to the dealership. 8/27/2024: The dealership now says the turbo is broken and needs to be replaced, costing another $4,000. In total, I've spent $18,300 ($7,000 out of pocket, $11,300 from my extended warranty), and now they want an additional $4,000, bringing the total to $22,300—more than double what the car is worth ($10,000)! My frustration: Each time the car returned from the dealership, a new "Drivetrain Malfunction" error occurred almost immediately, leading to another expensive repair. The dealership claims these are separate issues due to different failure codes, but all the failed parts were ones they had recently worked on. It's highly concerning that each failure happened right after their repairs, which suggests the issues might have been caused by improper or inadequate repairs. While the dealership stated they did their best to help me and offered the best discount on the repairs each time, these "discounts" only reduced the cost from a ridiculously high price to a normal high price—hardly a satisfactory resolution given the circumstances. I feel misled and frustrated by the poor diagnostics, lack of accountability, and escalating costs. If I had known the extent of these issues from the beginning, I would have donated the car and bought a new one instead of sinking this much money into ineffective repairs. I strongly advise anyone considering service at BMW of Northwest Arkansas to think twice. My experience has been a series of misdiagnoses, repeated failures, and wasted money.

TLDR: After spending over $18,300 on repairs at BMW of Northwest Arkansas, my car still has issues, and they want another $4,000 for more repairs. All failures happened shortly after they worked on those parts, suggesting possible improper repairs. Be cautious if considering their services. I recently had a frustrating and costly experience with my 2013 BMW X3 at BMW of Northwest Arkansas. Timeline of Events: 7/24/2024: My car displayed a "Drivetrain Malfunction" error, so I took it to this dealership for repairs. 7/25/2024: The dealer diagnosed a battery issue and recommended replacing the battery and engine gaskets. I agreed and paid $4,000 ($2,000 out of pocket, $2,000 from my extended warranty). 7/26/2024: I got the car back. 7/28/2024: After driving less than 30 miles, the "Drivetrain Malfunction" error appeared again, and the car shut down on the highway. I had it towed back to the dealership. 7/31/2024: The dealer then told me the engine had blown and recommended a replacement with a remanufactured engine. I agreed, paying another $14,300 ($5,000 out of pocket, $9,300 from my extended warranty) for this repair. 8/20/2024: I got the car back, supposedly fixed. 8/25/2024: After driving less than 30 miles again, the "Drivetrain Malfunction" error reappeared. 8/26/2024: I returned the car to the dealership. 8/27/2024: The dealership now says the turbo is broken and needs to be replaced, costing another $4,000. In total, I've spent $18,300 ($7,000 out of pocket, $11,300 from my extended warranty), and now they want an additional $4,000, bringing the total to $22,300—more than double what the car is worth ($10,000)! My frustration: Each time the car returned from the dealership, a new "Drivetrain Malfunction" error occurred almost immediately, leading to another expensive repair. The dealership claims these are separate issues due to different failure codes, but all the failed parts were ones they had recently worked on. It's highly concerning that each failure happened right after their repairs, which suggests the issues might have been caused by improper or inadequate repairs. While the dealership stated they did their best to help me and offered the best discount on the repairs each time, these "discounts" only reduced the cost from a ridiculously high price to a normal high price—hardly a satisfactory resolution given the circumstances. I feel misled and frustrated by the poor diagnostics, lack of accountability, and escalating costs. If I had known the extent of these issues from the beginning, I would have donated the car and bought a new one instead of sinking this much money into ineffective repairs. I strongly advise anyone considering service at BMW of Northwest Arkansas to think twice. My experience has been a series of misdiagnoses, repeated failures, and wasted money.

Zach Hales is by far the best ! After two years of looking and dealing with multiple salespersons Zach is the one to work with. He was very communicative and is an true example of the sales idea 'Helping you find what is right for you" His knowledge was always up to date and would take the time to call or double check some of my "Out of the norm/ Out of the box" questions. We at the very end of months of research and test drives ALL WHICH ZACH WAS SO HELPFUL decided to go a different way. Trust me its very hard to leave the excellence of Zach.. I highly encourage working with Zach.....Now I need to talk my husband into a new BMW, working with Zach just makes the whole process golden.